Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
I’ve had a very frustrating experience with Payless Power, and I feel compelled to warn others. Their policies are extremely tricky—like a spider web. Once you enter into their contract, getting out feels like an endless, painful cycle. I initially signed up for a 3-month prepaid plan. But soon after, I was pushed into a 1-year contract with significantly higher rates. Now that I’m moving to another apartment within the same community, I expected a simple account transfer. Unfortunately, Payless Power refuses to transfer my existing contract, despite me completing 9 months already To make matters worse, they won’t even offer the 6-month plan that is available to new customers. According to their customer service, this plan is not for “existing” customers like me—only new customers qualify. So let me get this straight: if I want to transfer my account, I’m treated as a new customer and forced to open a new account. But when I ask for the new customer plan, I’m told I’m not eligible because I’m an existing customer? That’s completely illogical and unfair. These manipulative and one-sided policies show just how little they care about customer retention or fairness. I feel trapped in a high-rate contract with no reasonable way out. Verdict: Be very cautious before signing up. What looks simple at first may become a costly and frustrating commitment. Their policies are not customer-friendly and lack transparency.
Response: Mr. Tahir, thank you for reaching out and expressing your concerns. Payless Power knows that understanding your plan is very important. New customers are able to start their services through the Power to Choose website. The rates offered there, are introductory rates for our new enrolling customers, where they will have the option of selecting the plan of their choice. When the expiration date is near, customers, will then be offered the option to renew their plan with the rates we have available. Customers also have the choice not to renew plan. All of the details are contained in the renewal notice that we send out in advance of the contract expiration date. We understand that you have had this contract for 9 months, and you are stating that you will be moving to a new apartment. Because you are moving, the contract is ending, and you can avoid the early termination fee by a.) starting services with Payless Power at the new address or b.) you are able to email copy of your new lease, if you wish to start services with a different provider. Please know that you are not trapped. We would love to speak to you to go clarify any misunderstandings that you may be experiencing. Additionally, I would like to advise that you are eligible for a 6-month plan at the new address, but not a PTC plan. Please reach out to our customer care department, at 1-888-963-9363, we are ready to assist you with any questions or concerns. Published on May 30, 2025
The lights runs out to fast and I don’t understand
Response: Jamarcus, we appreciate your review. We send daily updates via daily messages letting you know your account balance and how many kilowatts were used. You can also view a breakdown of your usage at smartmetertexas.com. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363. Published on May 29, 2025
Worst company I’ve ever been with so far
Response: Darreon, thank you for sharing your concerns. We would like to learn more about your experiences. Please reach out to us at 1-888-963-9363 to discuss further. We are happy to assist you. Published on May 29, 2025
Absolutely obscene rates. I’ve never paid so much. Tried to pay my bill today, got an error for “post account, termination scheduled”. I have a positive balance, this should not be. Before I went to bed I tried to pay again, and it went through. Too much stress for a high price to be threatened for no reason when it’s summer heat bearing down. Obscene rates, bad online service, faulty payment system, just a horrible experience. Never again.
Response: Thank you, Mark, for taking the time to reach out to us. We at Payless Power understand how important it is to make sure payments are being posted to your account as well as keeping track of usage. Any issues you may have experienced have been resolved within our payment system. Keep in mind, we charge customers based on the amount of electricity they consume. You can view the number of kilowatts used via the daily messaging we send for your billing. You can also get a breakdown of your usage at smartmetertexas.com. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday. Published on May 29, 2025
I feel like Payless power could do better to protect there customers and our community by not turning of electrical service residential on or during heat waves or during winter months especially during snow or temperatures below 42 degrees. And thoughts on that? And how is this legal what if an elder or child were have died during there negligence.
Response: Jen, thank you for sharing your concerns with us. Payless Power does adhere to all state mandated weather advisories. The state of Texas determines on a county wide basis which accounts should be protected against disconnection due to weather conditions. The State will only allow a local electric utility to complete a disconnection as long as there is not a weather moratorium effective in that county. Please feel free to contact us during standard business hours at 1-888-963-9363 with any questions. Our agents are happy to address any concerns you may have. Published on May 29, 2025
Horrible company! I was out of town for 3 days and SOMEHOW WAS CHARGED 15$ a day for the electricity I used WTF ?? Everything was off even my ac. It’s a scam
Response: Thank you, Carolina, for taking the time to leave your feedback and your rating! Payless Power knows that understanding your billing is important for your services. Keep in mind, we charge customers based on the amount of electricity they consume, and the more they use the more they will be charged. We process our billing two days arrears. You can always see this amount via the daily messaging we send for your billing. You also have the option to visit My Portal at paylesspower.com to see more detailed information on usage, charges and current balance. You may also visit smartmetertexas.com to confirm usage as well. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363. Published on May 27, 2025
DONT LIKE IT AT ALL 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Response: Jorge, we value your input and are here to address your concerns. A supervisor will be reaching out to you for more details in regards to your account. If there is anything we can assist you with please reach out to us at 1-888-963-9363. Published on May 22, 2025
Se termina muy rápido la luz con este servicio
tHEY CHARGE NON-REOCCURRING FEES DAILY. TODAY MY FEES ARE AT 4.50, THATS AFTER PAYING A FEE TO LOAD MONEY ON YOUR ACCOUNT. HORRIBLE BILLING.
Response: Shelly, we appreciate your feedback. We understand that you may have concerns on the recurring charges. These can include your daily fee, payment processing fee and/or reconnection fee as well, if applicable. We understand how frustrating it may be, not knowing exactly what you're being charged for. At Payless Power, we are ready to help with any question or concerns you may have. Please contact us at 1-888-963-9363, we would love to be of assistance! Published on May 14, 2025
No me deja conectar la luz preparada y no me deja asadero a la cuenta
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
