Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
They took down my email wrong so I can’t log in to pay and service is going to be disconnected over the weekend. What kind of electric company just isn’t available over the weekend to accept payments. The automated system is BROKEN! Unacceptable.
Response: Hi Martha, Thank you for taking the time to share your experience. I can see how frustrating it must be to face login issues when you're trying to make a payment—especially with the weekend approaching and limited access to support. It sounds like the email on file may have been entered incorrectly, which is preventing you from logging in. We understand how important it is to have reliable access to your account and payment options, especially when time is critical. To help resolve this quickly, we encourage you to reach out to us through our contact page at paylesspower.com/contact-us. We offer support through messaging options that are monitored after hours, so you don’t have to wait until Monday to get help. Published on July 22, 2025
Excellent service
Response: Hi Angelica, Thank you for taking the time to leave a review. I noticed your comment mentioned “Excellent service,” but the 1-star rating suggests there may have been something that didn’t meet your expectations. I can imagine how confusing or frustrating that experience might have been, especially if something went wrong after what initially felt like great service. Your feedback is important, and I want to make sure we fully understand what happened so we can make it right. If you're open to it, I’d love to learn more about your experience and what led to the rating. That way, we can address any concerns directly and ensure your next interaction is truly excellent from start to finish. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 22, 2025
I have been trying to cancel my service for almost 2 weeks and it is incredible that nobody answer, when you say CANCEL MY SERVICE immediately the phone call hanging up and the worst part, still doing charges of my service even we have a new electrical supplier since 3 weeks ago.
Response: Hi Fredy, Thank you for taking the time to share your experience. We hear your frustration and understand how upsetting it must be to feel unheard while trying to cancel your service—especially when you're still seeing charges after switching providers. It’s clear that the process hasn’t met your expectations, and that’s not the experience we aim to provide. Your feedback highlights a serious issue with our cancellation system, and we appreciate you bringing it to our attention. To help resolve this quickly, please reach out to us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 18, 2025
Thiefs who placed a disconnect order on my account and then continue to charge me daily not only that, but I was not able to make my payment online and it was after hours they told me to reach out to an email where I can contact somebody after hours nobody ever got back to me the next day I owe even more money. Meanwhile, the disconnect was still active. Makes no sense.
Response: Hi Deja, Thank you for sharing your experience. We’ve carefully reviewed your concerns about the disconnect order, the continued charges, and the difficulty you faced trying to resolve the issue after hours. We understand how confusing and frustrating it can be when you're trying to take action and things don’t line up the way they should. Your feedback highlights important areas where we need to improve communication and support. To clarify, our billing system operates on a two-day arrears basis, which means charges may continue to post for a short period after a disconnect order is placed. We know this can be unexpected, especially when you're actively trying to resolve the situation. We’d like to take a closer look at your account to ensure everything is accurate and help resolve any outstanding issues. Please reach out to us directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM, with your account details so we can assist you further. Thank you again, Deja, for bringing this to our attention. Your voice matters, and we’re here to help. Published on July 17, 2025
I would give this company 0 stars. I don’t recommend them at all..they’ll shut your shit off for being .01 $. Over … They make up usage that you don’t actually use ..when I leave out for work everyday i shut my breakers off. And I shut off the main .. so tell me how am I using electricity…on top of that if u do get disconnected… ******* forget about the “well get ya back on within 2 hrs. They’ll do it whenever they feel like it.. again . DO NOT GET THIS COMPANY). you’ve been warned so do say u wasn’t
Response: Hi Louis, Thank you for sharing your experience. It’s clear that you’ve taken steps to manage your electricity use carefully, and I can understand how frustrating it must be to see charges that don’t align with your expectations—especially when you’re actively trying to conserve energy. We’ve seen that during periods of extreme heat, even minimal background usage or system-related draw can increase unexpectedly. This can sometimes happen even when breakers are off, due to things like smart meters, standby systems, or residual draw from certain appliances. That said, your concern about usage accuracy and disconnection timing is absolutely valid and deserves a closer look. We’d like to review your account in detail to better understand what happened and ensure everything is accurate. Please feel free to contact us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Thanks again for bringing this to our attention, Louis. We’re here to help. Published on July 17, 2025
The most expensive energy provider. I switched from TXU to Payless power but it turned out to be worse. It hurts to pay $20 dollars almost every 3 days and having to pay close to or more than $300 a month plus every few they charge for not paying the $75 they request. After September no more Payless power.
Response: Hi Salvador, Thank you for sharing your experience. We understand how important it is to feel confident in your energy provider, especially when you're trying to manage costs and make a change for the better. We hear your concerns about the frequency and amount of your payments. During the summer months, especially in Texas, energy usage can rise significantly due to increased air conditioning use, which can lead to higher bills—even on prepaid plans. That said, we know it’s frustrating when the numbers don’t match your expectations. Your feedback is important, and we’d like to take a closer look at your account to see if there are ways we can help—whether that’s reviewing your usage patterns or offering tips to reduce your energy consumption during peak heat. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 17, 2025
Expensive and too quick to cut off service.
Response: Hi Elorm, Thank you for taking the time to share your experience. We understand your concerns about the cost and the timing of the service interruption, and we appreciate you bringing this to our attention. We recognize that service usage can naturally increase during certain weather conditions—especially during extreme heat or cold—which can sometimes lead to higher charges than expected. We know how important it is to feel in control of your service and your spending. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours to discuss any questions or concerns you may have. Published on July 17, 2025
I would give zero stars if I could. Payless Power has been the most frustrating and expensive electric provider I’ve ever dealt with. I was paying almost $300 a month for a small one-bedroom apartment, and most of that wasn’t even for electricity — it was fees on top of fees. They cut off your power immediately if your balance drops too low, and to reconnect, you have to pay at least $20, plus a $4.95 fee unless you pay $75 or more. It’s ridiculous. An agent even confirmed that a large portion of my payments were just covering fees, not actual usage. If you’re low on funds or have bad credit, this company is not here to help you — they’ll just drain every dollar they can. No flexibility, no real support, just a system designed to keep you barely afloat while charging you for the privilege. Avoid this company if you’re struggling financially. They’ll make it worse. Also 23-35 per kw is CRAZY! My ac stays on 74 i barley even use my electricity only at night time even then it’s my Tv. Steer clear, be ware of switch holds scammers !
Response: Hi Morgan, Thank you for sharing your experience. We hear your frustration, and it’s clear that the combination of high costs, fees, and limited flexibility has made your time with us difficult. You’ve raised important concerns about how fees are structured and how quickly service interruptions can occur. We also understand how discouraging it can feel when you're trying to conserve energy — especially in a small space — and still see high charges. With temperatures rising, it’s worth noting that even modest A/C use can significantly increase electricity consumption, especially during peak hours, which can impact your overall costs. We appreciate you pointing out these issues, and we want to help. If you're open to it, we’d like to review your account in detail to better understand the charges and explore any available options that might ease the burden going forward. Please reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Thank you again, Morgan, for your feedback — it helps us improve. Published on July 17, 2025
Price is entirely to high for any family seem like I’m always paying with a low balance I don’t like the pay as you go service and will switch asap to another company when I add up the payments sent it way more than paying monthly
Response: Hi Ayanda, Thank you for sharing your experience. We hear your concerns about the pricing and the pay-as-you-go structure, and we understand how frustrating it can feel when the costs don’t seem to align with the value you expect—especially when managing a family budget. It’s clear that the current setup isn’t meeting your needs, and that’s important feedback. Many customers prefer more predictable billing, and we’re always working to improve our service options to better support different lifestyles and preferences. We’d love the opportunity to explore whether there’s a plan that better fits your usage and budget. Please feel free to reach out directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’re here to help make things easier for you. Published on July 17, 2025
Worse company ever I would’ve given it a 0 star if I could I regret choosing them They’re good at the beginning but after couple weeks the increase starts Thieves!!!! They’ll still charge u $30 and disconnect ur power even after making a payment nd if u call before disconnecting they’ll tell u they can’t do nothing nd go ahead disconnect u + charges That’s why I conclude their scammers !!!!!!!!
Response: Hi Jeanine, Thank you for sharing your experience. We’ve listened closely to your concerns, and it’s clear that the changes you noticed in your billing and service left you feeling frustrated and disappointed. We understand how upsetting it can be when your bill increases—especially after things started off smoothly. During the summer months, it’s common for electricity usage to rise significantly due to higher demand from air conditioning and cooling systems. This can lead to higher bills, even if your rate hasn’t changed. That said, we know that doesn’t make it any less frustrating when the charges feel unexpected or unclear. We also hear your concerns about the disconnection process and the timing of payments. That’s something we take seriously, and we’d like to look into your account to better understand what happened and see how we can help resolve it. If you’re open to it, please reach out to our support team directly at 1-888-963-9363 during standard business hours which are 9:00 AM to 5:00 PM with your account details. We’re here to help and want to make sure you feel heard and supported. Published on July 07, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
