Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Fast customer service and very polite
Response: Hi Sandra, Thank you so much for taking the time to share your experience! We’re glad to hear that our customer service team was both fast and polite—that’s exactly the kind of experience we aim to deliver. It means a lot to know that the service stood out to you. Your feedback helps us continue to provide the kind of support our customers deserve. Published on July 17, 2025
The most expensive energy provider. I switched from TXU to Payless power but it turned out to be worse. It hurts to pay $20 dollars almost every 3 days and having to pay close to or more than $300 a month plus every few they charge for not paying the $75 they request. After September no more Payless power.
Response: Hi Salvador, Thank you for sharing your experience. We understand how important it is to feel confident in your energy provider, especially when you're trying to manage costs and make a change for the better. We hear your concerns about the frequency and amount of your payments. During the summer months, especially in Texas, energy usage can rise significantly due to increased air conditioning use, which can lead to higher bills—even on prepaid plans. That said, we know it’s frustrating when the numbers don’t match your expectations. Your feedback is important, and we’d like to take a closer look at your account to see if there are ways we can help—whether that’s reviewing your usage patterns or offering tips to reduce your energy consumption during peak heat. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 17, 2025
Fast and easy. Good prices to be a prepaid service
Response: Hi Tomas, Thank you for taking the time to share your experience! It’s great to hear that the process felt fast and easy for you—that’s exactly what we aim for. You also mentioned the pricing stood out to you, especially for a prepaid service. That kind of feedback really helps us understand what matters most to our customers. Published on July 17, 2025
Expensive and too quick to cut off service.
Response: Hi Elorm, Thank you for taking the time to share your experience. We understand your concerns about the cost and the timing of the service interruption, and we appreciate you bringing this to our attention. We recognize that service usage can naturally increase during certain weather conditions—especially during extreme heat or cold—which can sometimes lead to higher charges than expected. We know how important it is to feel in control of your service and your spending. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours to discuss any questions or concerns you may have. Published on July 17, 2025
A reasonal rate and excellent updates. Easy payment method. No complaints.
Response: Hi Robby, Thank you for taking the time to share your experience with us! We’re so glad to hear that you found our rates reasonable, appreciated the updates, and enjoyed the ease of our payment process. It’s always encouraging to know when our efforts to keep things simple and transparent are making a difference. Your feedback reinforces what we strive for every day—clear communication, fair pricing, and a smooth customer experience. Published on July 17, 2025
I like being reminded of my daily consumption and the easy that is to pay and check my account
Response: Hi Eduardo, Thank you for sharing your experience! It’s great to hear that the reminders about your daily consumption and the ease of checking and paying your account are working well for you. That kind of convenience can really make a difference in staying on top of things. Published on July 17, 2025
I would give zero stars if I could. Payless Power has been the most frustrating and expensive electric provider I’ve ever dealt with. I was paying almost $300 a month for a small one-bedroom apartment, and most of that wasn’t even for electricity — it was fees on top of fees. They cut off your power immediately if your balance drops too low, and to reconnect, you have to pay at least $20, plus a $4.95 fee unless you pay $75 or more. It’s ridiculous. An agent even confirmed that a large portion of my payments were just covering fees, not actual usage. If you’re low on funds or have bad credit, this company is not here to help you — they’ll just drain every dollar they can. No flexibility, no real support, just a system designed to keep you barely afloat while charging you for the privilege. Avoid this company if you’re struggling financially. They’ll make it worse. Also 23-35 per kw is CRAZY! My ac stays on 74 i barley even use my electricity only at night time even then it’s my Tv. Steer clear, be ware of switch holds scammers !
Response: Hi Morgan, Thank you for sharing your experience. We hear your frustration, and it’s clear that the combination of high costs, fees, and limited flexibility has made your time with us difficult. You’ve raised important concerns about how fees are structured and how quickly service interruptions can occur. We also understand how discouraging it can feel when you're trying to conserve energy — especially in a small space — and still see high charges. With temperatures rising, it’s worth noting that even modest A/C use can significantly increase electricity consumption, especially during peak hours, which can impact your overall costs. We appreciate you pointing out these issues, and we want to help. If you're open to it, we’d like to review your account in detail to better understand the charges and explore any available options that might ease the burden going forward. Please reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Thank you again, Morgan, for your feedback — it helps us improve. Published on July 17, 2025
Easy to pay Thanks!
Response: Hi Robert, Thank you for taking the time to leave a review! We hear you—and it’s great to know that the payment process was easy for you. That kind of smooth experience is exactly what we aim for. We appreciate your feedback and are always looking for ways to make every part of the customer journey just as seamless. Published on July 17, 2025
Price is entirely to high for any family seem like I’m always paying with a low balance I don’t like the pay as you go service and will switch asap to another company when I add up the payments sent it way more than paying monthly
Response: Hi Ayanda, Thank you for sharing your experience. We hear your concerns about the pricing and the pay-as-you-go structure, and we understand how frustrating it can feel when the costs don’t seem to align with the value you expect—especially when managing a family budget. It’s clear that the current setup isn’t meeting your needs, and that’s important feedback. Many customers prefer more predictable billing, and we’re always working to improve our service options to better support different lifestyles and preferences. We’d love the opportunity to explore whether there’s a plan that better fits your usage and budget. Please feel free to reach out directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’re here to help make things easier for you. Published on July 17, 2025
Muy buena compañía de energía es accesible y económica
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
