Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
too expensive. charges $4.95 fee terrible
Response: Thanks for contacting us Marcello! We understand that you may have some concerns with your billing and the Payment Processing Fee. While a $4.95 fee is applied to the account when you make a payment below $75, it should be noted that this fee is amortized into 5 daily installments of $0.99 per installment. Along with making payments of $75 or more, you can also enroll a card into AutoPay to avoid this fee. If you need further assistance, please call us at 1-888-963-9363 Published on January 16, 2025
I became a customer in November of 2024. I thought that everything is going to be alright. It was ok until it was time to make another payment. That’s where surprises happens. I made my first payment a few weeks later. I check my account everyday and I noticed that I have been getting off scene charges. I called and talked to an agent who told me what the charges are for. I never heard of recurring charges being deducted for reconnect fees for a 10 day period. I thought you pay the balance of the bill to get a reconnection. But not here. They take it out the payment you made after paying the balance. So you’re making two payments for the reconnect fee. I am currently drained out of funds because of some rule. And I’m on a fixed income. I am in looking for another solution to get this problem solved Or make other options to get help
Response: Hello Sherhonda, We appreciate you for contacting us about your concerns, especially regarding the reconnection fee and how that is paid out. When customers make a payment to reconnect their services after being disconnected for non-payment, a $30 reconnection fee is applied to the account. This fee is amortized in 10 daily installments, with each installment being a $3.00 charge. We highly recommend that our customers make payments onto their accounts that will help maintain a positive balance and prevent future disconnections in the future. Published on January 16, 2025
Heartbreaking Experience with Payless Power – Felt Dismissed During a Tough Time: I’ve been a loyal customer of Payless Power for a few years, but my recent experience left me feeling deeply hurt and dismissed. I’ve been laid off and had to move in with family, and since December, I’ve been trying to terminate my service. After sending multiple emails with no response, I called today to understand why I was still being charged, despite not using the service since December 28th. The representative I spoke with made me feel completely dumb, explaining confusing fees without offering any real help. I asked for clarification and for crediting the days I wasn’t in the apartment, but instead of helping, I was talked over and dismissed. I asked to speak with a supervisor, hoping for better support, but Erica, the supervisor, only made me feel worse. She spoke to me in a condescending manner, repeating the same information without listening to my concerns. By the end of the call, I felt embarrassed and devalued. I’ve been a loyal customer for years, and to be treated this way during such a difficult time was heartbreaking. I just needed help, but instead, I felt small and dismissed. I never expected such poor treatment from a company I trusted, and it’s left me deeply saddened. This experience has been emotionally draining, and I hope Payless Power will reconsider how they treat their customers, especially those already struggling. No one deserves to feel this way
Response: Hello Geralisa, and thank you for contacting us with your concerns. It is important that we assist our customers properly and efficiently. It should be noted that you have been reached out to by our Customer Care Director with regards to your situation and we heavily encourage you reply back with any further questions or concerns. We thank you for your business and look forward to providing service to you again in the future. Published on January 16, 2025
Very disappointed that they shut my electric off. When I was in the middle of paying my bill, horrible service
Response: Hello Cynthia, and thank you for sharing your concerns with us. We know being disconnected is stressful, and we want to help you avoid this situation again. Payless Power informs customers of their balances every day in the morning, as well as urgent messaging should their balances be low or even negative. From here, customers will have until 12pn (noon) to make a payment to the account that will bring it to at least $20 positive, or request assistance for their balance (either with an Account Protection until 8pm that same day, or the owed balance being deferred with a deferred payment plan). If you have any concerns or further questions, please reach out to us at 1-888-963-9363 Published on January 16, 2025
This service is awful, you cut the power when it’s 3.00 delinquent. Would not recommend to anyone who
Response: Hello Erik and thank you for sharing your concerns with us. We know being disconnected is stressful, and we want to help you avoid this situation again. Payless Power informs customers of their balances every day in the morning, as well as urgent messaging should their balances be low or even negative. From here, customers will have until 12pn (noon) to make a payment to the account that will bring it to at least $20 positive, or request assistance for their balance (either with an Account Protection until 8pm that same day, or the owed balance being deferred with a deferred payment plan). If you have any concerns or further questions, please reach out to us at 1-888-963-9363 Published on January 16, 2025
I don’t like it is to much
Response: Hello Maria, thanks for contacting us. Your satisfaction is important and we would be more than happy to assist you with your concerns. If you have inquiries about your billing, we do offer a billing breakdown via you My Account Portal on our website, and a live representative will help you at 1-888-963-9363 Published on January 16, 2025
I don’t like it is to much
Response: Hello Maria, thanks for contacting us. Your satisfaction is important and we would be more than happy to assist you with your concerns. If you have inquiries about your billing, we do offer a billing breakdown via you My Account Portal on our website, and a live representative will help you at 1-888-963-9363 Published on January 16, 2025
Always charging every 2 days when it used to b 3 days
Response: Hello, Gertrude, and thanks for reaching out. We understand your concerns are important, and we would be happy to resolve any issues you may have over at 1-888-963-9363 Published on January 16, 2025
Always charging every 2 days when it used to b 3 days
Response: Hello, Gertrude, and thanks for reaching out. We understand your concerns are important, and we would be happy to resolve any issues you may have over at 1-888-963-9363 Published on January 16, 2025
Y’all suck -70 cents and I was off by noon
Response: Hello Robinlynn, thank you for contacting us. We understand that having your services disconnected can be stressful, and we want to make sure that we prevent this situation from happening again. If an account is below zero dollars (that is, negative in balance), Payless Power will automatically send a service order to disconnect services by 12pm noon. This can be avoided by processing a payment to bring your balance to at least a minimum balance of $20 before 12pm, or requesting an account protection for your account before 12pm, with said account protection extending you until 8pm that same day. We also offer deferred payment plans, which can be requested before 12pm noon to prevent a disconnection. For further inquiries about your services, you can call us at 1-888-963-9363 Published on January 16, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
