Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
My light still hadn’t been turned on
Response: Hello Johnny. We are happy to help you out with your problem, especially since we know being without service is stressful. Looking at your case here, we were not able to start services because your local TDSP (Transmission and Distribution Provider) requires a permit from your city to proceed with the order to start service. You will have to reach out to your city to request a permit to proceed. Published on January 16, 2025
I usually have good service and no complaints but today I payed my bill and it shows my account balance in the positive but my electricity is still off and I have four kids at home and my youngest is only one and a half and she has an immune disease. I don’t have many friends or family around here and can’t afford a hotel room. So I don’t get why my electric is still off and has been for hours. There’s no power outages or anything
Response: Hello there, Misty, and thank you for contacting us with this important matter. It's understandable that being without service is worrying and stressful. In regards to your case, it seems that the payment you made to your account not sufficient to have your services restored. Please remember that in order to have your electricity restored, you must bring your account to a positive $20 balance at the minimum. You can check what your minimum required payment is via the My Account Portal or our automated system, and for any further assistance, feel free to contact 1-888-963-9363 Published on January 16, 2025
I feel like I’m paying more than I’m using I’ve paid over $90 this week alone and I don’t be at home and the rate steady seams to go up $8 a day that still doesn’t equal to what I should have on my usage
Response: Hello Levi, and thank you for your inquiry. We understand how important it is to track your usage and we know seeing an increase is a cause for concern. As the weather becomes cooler, customers may see an increase in their overall consumption of power. Other factors to consider are house insulation and water heater usage. Billing can be reviewed via the My Account Portal under your transactions tab, and smartmetertexas.com is an excellent resource for usage tracking. Published on January 16, 2025
I never will recomend this company to any of my friends this company is too expensive it take money on a hide way this is the worst company
Response: Thanks for contacting us, Manuel. While it's understandable that you may have issue with your billing, we want to ensure that there is no hide-away, and we would be happy to assist you with your billing and usage concerns over at 1-888-963-9363 Published on January 16, 2025
Always there are mistakes and the customer service is barely effective. I spent almost 4-5hrs of my time explaining my problem with your billing and it still hasn’t been resolved.
Response: Hello Sumala, thank you for contacting us. We understand how frustrating it can be to not see a resolution to any billing issues you may be having, and will have a supervisor contacting you to assist further. Published on January 16, 2025
It’s sad to have to add a service fee !
Response: Hello Bernice, thanks for informing us of your concerns. For further assistance, reach out to us at 1-888-963-9363 Published on January 16, 2025
I’m not happy with our plan nor the service from this place! We were scammed into a plan we were not okay with and now are having to fight to have our power turned on
Response: Hello Catherine and thank you for reaching out to us. We understand that you may be concerned about your services and we will have a supervisor reach out to you in regards to this matter. Published on January 16, 2025
Meh charges the hell outta me and drain my acct
Response: Hello Fahmida. We appreciate your concerns, and understand billing can be stressful. If you need assistance with you billing or any other concerns, please contact 1-888-963-9363 Published on January 16, 2025
I’ve been using this prepaid electricity service for a while now, and overall, it’s been a great experience. The convenience of monitoring my usage and recharging when needed has made budgeting so much easier. I appreciate the flexibility it offers and how simple it is to stay in control of my energy costs. The only thing I’d suggest is improving customer service response times, as it can take a bit longer than expected to get assistance when needed. That said, the service itself works reliably, and I’d recommend it to anyone looking for an efficient prepaid option!
Response: Hello Erica, and thank you for your feedback and your patronage. We are thrilled to hear that you are satisfied with your services overall, and glad that we can help you keep track of your usage for your budgeting. If you are needing a faster response, you can speak with a live representative when you contact 1-888-963-9363 Published on January 16, 2025
I don’t!!!! Recommend to nobody if you want lights do not pick this company they don’t work with you even when you have been with them for years!! Extra money do everything even to get them cut on !! Then negative the next day !! So keep your money !! And find somthing better!!
Response: Hello Laquita, your feedback is appreciated, as well as your time with Payless Power. We know customers may need some assistance with their billing when they find themselves without funds, and we are always happy to assist our customers with the options that each customer equally has available. You can call our automated system or check the Payless Power My Account Portal to see if you qualify. If those options are used, then it is the customer's responsibility to make sure there are sufficient funds on their account to avoid any service interruption. 888-963-9363. Published on January 16, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
