Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Fees are outlandish if not what they have set
Response: Hello there, Linda, and thank you for contacting us. We understand you may have some concerns with any fees we may charge and would be happy to assist you over at 1-888-963-9363 Published on January 17, 2025
I Feel I’ve been lied to this is the worst company ever when I first started the rates we’re reasonable now they’ve gotten expensive i might as well pay a normal electric bill everytime I put a good amount of money I have to add more for the month I’m paying over 200 at this point this company is terrible .
Response: Hello Melody, and thank you for contacting us about your concerns. We understand that a higher billing may be a cause for concern for you, and would be more than happy to assist with understanding. Your rates are not increasing, as our Six-month and Twelve-month plans are fixed-rate plans. Customers are experiencing a higher amount in their billing recently due to the recent cold weather, and any use of a heater in a household to combat this. For further assistance with understanding your billing, please feel free to contact us at 1-888-963-9363 Published on January 17, 2025
Me gusta el servicio y si sé ahora en dinero gracias
La luz me está saliendo muy cara
La luz me está saliendo muy cara
Honestly the worst to deal with. No representative on weekends to reach out to. My power was disconnected on Nov. 1 2024 1:54PM CST. I made a payment to bring my account into a positive standard at 2:28PM CST. I received a confirmation number (622266) via email of the payment. And was told that my service will be restored 2 hours from when I had made the payment. My power was not restored until 9:00AM CST. Nov. 2 2024. All of our food inside the fridge went bad. Clothes in the washer stopped causing them to have a terrible odor. Contacted Oncor from that time frame of my disconnection, about it since I could not get in touch with Payless Power. And the representative at Oncor had told me that Payless Power have not sent them any confirmation to restore my service. Happy to be moving on. There are way better options that also charges less cents per kilowatt. & to have a 4.5 rating is such a misrepresentation. Fabricated from possible bots or family & friends from this company.
Response: Hello Brian, and thank you for reaching out to us about this issue. We understand that this is a very concerning situation, especially when a sufficient reconnection payment was made to the account. Unfortunately, it seemed that the system did not automatically send a reconnection order, and instead we had to send one manually. We apologize for the inconvenience this has caused. Published on January 16, 2025
I stay bu myself in a 1 bedroom/ today is the 19th and i have already spent $155 in electricity. I have one tv, wash&dryer, 1 fridge and amd indont usually cook. The fact that they deduct $4 on your payments under $75 is a big scam. If i have to add that, by the end of the month i will be paying almost $300 . Big joke . Stay away from them
Response: Hi Doukoure. We appreciate you for taking the time to reach out to us with regards to your concerns. We understand that you may be concerned with your billing and the Payment Processing Fee, and we would be happy to assist you in regards to this subject. While there is a Payment Processing fee of $4.95 for any payment below $75, these fees are amortized in $0.99 installments across 5 daily installments, so as to not charge the fee in one lump sum. The fee is also if you enroll a card into Auto Pay. If there is any further questions or concerns, please reach out to us at 1-888-963-9363 Published on January 16, 2025
My Auto pay was to come out on the 18 and it didn’t happen I got a notice my account was due and had to pay directly. not happy
Response: Hi Crystal, and thanks for contacting us. We understand that it is important for your AutoPay to take payments when you need it to, and how frustrating it can be if it does not work. We will be crediting to your account the late fees from this billing, and if you have any questions or concerns please contact us at 1-888-963-9363 Published on January 16, 2025
Keep taking to much money form my account
Response: Thanks for contacting us, Douglashia, we appreciate your feedback. We know that knowing your billing is important for our customers. If you have concerns about your billing or charges, the My Account Portal does break down each billing you received for any given billing date. For further questions or assistance, please contact 1-888-963-9363 Published on January 16, 2025
Don’t understand how we run out of power so fast and we’re barely home
Response: Thanks for contacting us about this Tatiana. We know that understanding your usage and your billing are important, and that being vigilant about your consumption is key for your services. Our My Account Portal displays your usage via the usage insight graph, and each billing comes with what you had used for each billing date. If you want a further breakdown of your electricity usage, smartmetertexas.com goes all the way to 15-minute intervals with your usage to better understand when you use the most. If you have any further questions or concerns, contact us at 1-888-963-9363 Published on January 16, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
