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Help With Your Electric Bill During COVID-19

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There’s no worse feeling than getting a bill that you know you can’t pay, especially in these trying times. When your electric bill comes and you are not sure you have enough to cover the cost, know that there are resources that can help. Keep reading to learn five ways to make sure your electric bill is covered each month.

Know who to contact if you’re worried you can’t cover the cost of your electric bill.

Here is what you can do to get help with your electric bill

Bill Assistance Agencies

There are a number of agencies that can support you during this difficult time.   Contact an agency below if you believe you are eligible for bill pay assistance. Each agency screens applicants and determines who is eligible to receive assistance.

Agency Address Phone Counties Served
Big Bend Community Action Committee, Inc. 1412 West Berlin Street
Marfa, Texas 76834
1-432-729-4908 Brewster, Culberson, Hudspeth, Jeff Davis, Presidio
Central Texas Opportunities Inc. 118 W Pecan St 405
Coleman, Texas 76834
(325) 625-4167 Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels
Combined Community Action, Inc. 165 W. Austin Street
Giddings, Texas 78942
(979) 540-2980 Austin, Bastrop, Colorado, Fayette, Lee
Community Action Corporation of South Texas 204 E. First Street
Alice, Texas 78333
(361) 664-0145 Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Willacy
Community Council of South Central Texas, Inc. 1410 East Court St
Seguin, Texas 78155
(830) 303-4376 Atascosa, Bandera, Comal, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, Live Oak, McMullen, Medina, Real, Uvalde, Val Verde, Wilson, Zavala
Community Services Agency of South Texas 910 S. 5th Street
Carrizo Springs, Texas 78834
(830) 876-5219 Dimmit, LaSalle, Maverick
Concho Valley Community Action Agency 36 W. Beauregard, Suite B-100
San Angelo, Texas 76903
(325) 653-2411 Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green
Dallas County Department of Health and Human Services 2377 N. Stemmons Fwy, Suite 600
Dallas, Texas 75207-2710
(214) 819-1848 Dallas
Economic Opportunities Advancement Corporation 500 Franklin Avenue
Waco, Texas 76701-2111
(254) 753-0331 Bosque, Falls, Freestone, Hill, Limestone, McLennan
Fort Worth Parks & Community Services Department 1000 Throckmorton St.
Fort Worth, Texas 76102
(817) 392-5774 Tarrant
Galveston County Community Action Council, Inc. 4700 Broadway, Suite C109
Galveston, Texas 77552
(409) 765-7878 Brazoria, Fort Bend, Galveston, Wharton
Harris County Community Services 9418 Jensen Drive
Houston, Texas 77093
(713) 696-7900 Harris
Hidalgo County Community Services Agency 2524 N. Closner
Edinburg, Texas 78540
(956) 383-6250 Hidalgo
Irving Cares 440 Nursery Road
Irving, TX 75060
(972) 721-9181 City of Irving
Metrocrest Social Services 13801 Hutton Drive
Farmers Branch, TX 75234
(972) 446-2100 Denton County: Carrollton, Addison, Farmers Branch, Coppell and Dallas (75287)
Neighborhood Centers 3838 Aberdeen Way
Houston, Texas 77025
(713) 667-9400 Harris
Nueces County Community Action Agency 101 South Padre Island Dr.
Corpus Christi, Texas 78405
(361) 883-7201 Nueces
Panhandle Community Services 1309 West 8th Ave, Plaza C
Amarillo, Texas 79120-2150
(806) 372-2531 Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler
Pecos County Community Action Agency 101 North Jackson
Fort Stockton, TX 79735
(432) 336-7528 Crane, Pecos, Terrell
Rolling Plains Management Corporation 118 N 1st St.
Crowell, Texas 79227
(940) 684-1571 Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackleford, Stephens, Taylor, Wichita, Wilbarger, Young
South Plains Community Action 411 Austin
Levelland, Texas 79336
(806) 894-6104 Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, Yoakum
South Texas Development Council 1002 Dicky Lane
Laredo, Texas 78044
(956) 722-3995 Jim Hogg, Starr, Zapata
Tarrant County Human Services 100 E. Weatherford
Fort Worth, Texas 76196
(817) 531-5620 Tarrant
Texoma Council of Governments 1117 Gallagher Drive, Suite 100
Sherman, Texas 75090
(903) 813-3512 Cooke, Fannin, Grayson
Webb County Community Action Agency 1110 Washington, Ste 203
Laredo, Texas 78042
(956) 523-4182 Webb
West Texas Opportunities, Inc. 603 North 4th Street
Lamesa, Texas 79331
(806) 872-8354 Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glassock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton

Where else can I get help with my electric bill? 

Additional help with your electric bill can come from two main places: government assistance and utility company programs. If you are in search of emergency payment assistance and do not know where to begin, check out NeedHelpPayingBills.com. This website has information about state and federal agencies, non-profit organizations and other programs that can help you out. Here are just a few of the many ways you can get help with your energy bills.


The Low Income Energy Assistance Program

Low Income Home Energy Assistance Program (LIHEAP) is a federal program that offers help to individuals and families that need assistance with their electric bill. Surprisingly, out of the nearly 15 million people in the United States who are considered eligible candidates for this assistance, only 5.5 million of those people actually take advantage of the program.


This program can do two things for people in need of assistance when it comes to paying their electric bill. First, LIHEAP can provide financial assistance to help offset your electricity bills. Second, LIHEAP can provide support for is making your home more energy efficient through their Weatherization Assistance Program. Items that fall under the Weatherization Assistance Program include sealing off cracks or leaks in your windows and doors, replacing or fixing broken furnaces and air conditioners and installing insulation where needed.


In Texas, the program is called the Comprehensive Energy Assistance Program (CEAP). There are a few standards you must meet to qualify for the state program. If you meet the standards below, you may be eligible for Texas’ HEAP program. You can apply for CEAP benefits starting in November.

  • You must be a resident of the state of Texas and need financial assistance for home energy costs
  • You receive Supplemental Nutrition Assistance Program (SNAP) benefits, OR
  • You receive Temporary Assistance benefits, OR
  • You receive Code A Supplemental Security Income (SSI Living Alone), OR
  • Your income must be below 150% of the federal poverty guidelines.


You can learn more about LIHEAP, CEAP and the Weatherization Assistance program by visiting the Texas Department of Housing and Community Affairs website, or dial 2-1-1 to be directed to the appropriate place.


Utility Company Programs

If you are struggling to keep up with your electric bill, talk to your utility company about any assistance programs they may offer. Texas utility companies are required to offer deferred payment plans. Once you agree to the terms of the deferred payment plan, you can be protected against disconnection. When setting up deferred payment plans, Utility companies often add a small amount of money to your balance until your bill is paid off or offer a fixed rate payment option, which can help you manage your budget.


Not all utility companies offer the same types of programs, so be sure to check out your utility company’s website for more information. A list of the Texas transmission and delivery utility (TDU) companies that Payless Power works with are listed below. For a closer look at where these TDUs operate, check out this map:

What are some of your tricks for staying on top of your electric bill?

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