Finally, True Electric Savings

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Finally, True Electric Savings

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Houston Electricity

Get The Cheapest Electricity in Houston

What’s the Most Affordable Provider in H-Town? And Other Space City Electricity FAQs

If you’re searching for the cheapest electricity rates in Houston, Payless Power helps you navigate the energy market in the city. We’ve provided answers to the most popular FAQs asked by our customers. Get more familiar with the exceptional plans we provide, and learn about the savings that will keep you cool all year.


  1. How are you able to connect customers to the cheapest electricity rates in Houston?

Residents of Houston have automatic access to the benefits of electricity deregulation throughout Texas. This means that unless you’re already subscribed to a company owned by a municipality or utility cooperative, you have the freedom to choose any retail electric provider in the area. At Payless Power, we partner with leading electricity providers around the city, serving as the cheapest electric company in Houston to provide low rates that anyone can afford.

  1. What’s the process for service sign-up?

Whether you’re requesting service for your home or business, we offer a simple process to get you connected ASAP. First, you sign up by contacting our bilingual customer service representatives who place you with the best plan for your needs – prepaid or traditional electric. With prepaid, you then pay to connect service and track usage via daily notifications we send via email or text. Finally, you recharge the account when your balance gets low.

If you opt for traditional or post-paid, we bill you just once a month, with no money or deposit down with approved credit. We offer locked-in and fixed rates for up to 24 months, with no cancellation fees. Most homes in Texas now have a smart meter installed, thus allowing you to access same-day connection.

All you need to do today to get started is call customer care at 866-963-9353.

  1. My prepaid service was disconnected. What do I have to do to resume?

Although we hope you never experience service interruption, it’s fairly simple to place a reconnection order. We require that you pay the negative balance plus $40.00 and any past due deferred plan installments before we resume your service. Once your account is back to at least $40.00, we’ll usually fire your service back up within 2 hours, with the exception of any technical meter issues. Delays may also occur if you requested reconnection outside of regular business hours.

  1. When can I expect service to begin?

If your home is equipped with a smart meter, then we can connect new service in just 4 to 6 hours. However, expect a longer connection time if the meter cannot be activated remotely. Furthermore, if your order isn’t submitted until after 6:30 pm, you may not receive service until the following operational day.

  1. How long does it take to reconnect service?

In the case of service reconnection, expect electricity to be rebooted within 2 hours unless the meter can’t receive the signal remotely. If there’s a delay due to a meter problem, a technician will have to travel to your home, consequently pushing reconnection back to the following operational day.

  1. What do I do if I need to cancel service?

Fortunately, we don’t enforce a cancellation fee on any prepaid service plan. If you need to terminate service, then you may simply do so at no charge. However, please note that you cannot cancel by simply allowing your funds to deplete or your service to disconnect due to nonpayment. The account will remain open, and additional charges may apply. To cancel service, you’ll need to call customer care at 866-963-9353 during business hours so we can confirm your identity. We’ll then send a final invoice, and you’ll be eligible for a refund of any leftover balance.

  1. How and where do I make a payment?

You can either make a payment online, over the telephone via our self service IVR or at one of our many cash payment locations throughout Houston. We even have cash payment centers around the country, allowing you to pay even when traveling outside of the Lone Star State border. See our payment locator for an updated list of locations near you. [

  1. What is a switch-hold?

A switch-hold is when your retail electric provider places a block on your meter due to a deferred payment plan or tampering fees. These outstanding costs must be paid in full to remove a switch-hold. If you’re a new customer trying to remove a previous resident’s switch-hold, please call customer care at 866-963-9353 and a representative will assist you.

  1. When can I expect a switch-hold to be lifted?

Once you’ve sent all the required documentation to Payless Power, we’ll approve and submit the request to lift the switch-hold. Switch-hold removal requests submitted before 1:00 pm will be released by 8:00 pm that evening, and requests submitted after 1:00 pm will be removed by 12:00 pm the following operational day.

  1. Why haven’t I received a text update yet with my new service connection?

If you haven’t received a text update, chances are that we haven’t received confirmation that your service has been turned on by your transmission and distribution service provider (TDSP). Once we receive activation status, you’ll start receiving daily updates the following morning.

  1. What information is required for account access?

For your personal security, we’ll need you to confirm the name, service address, phone number, and date of birth registered on your account.

  1. Can I change the primary name on my account?

Although we’ll honor changing a maiden name to a married name, or vice versa, on an account with official documentation, we cannot transfer service from one person to another. Your only option is for the person requesting the transfer to open a new account in their name. For additional info, please contact customer care at 866-963-9353.

  1. Is it possible to add an authorized user?

You can certainly add a new authorized user to any primary account. Go through customer care at 866-963-9353 to start the process.

  1. Can I transfer my service to a new address?

Because electric accounts are based on your location, we can’t transfer service. However, we can set up a new account for you at your new address. Just contact customer care when you’re ready to make your move official.

  1. How do I update my contact information?

Please contact customer care at 866-963-9353 to update your contact information, including billing address, phone number, and/or email address. [Click to Call]

  1. What is the billing process?

Our prepaid electric service means you will not receive a paper bill for your electric usage at the end of the month. Instead, you’ll recharge your account by adding funds before your balance falls below $0, much like recharging a prepaid credit card or filling up a gas tank. Payless Power receives daily meter reads and prepares a daily invoice each morning, deducting daily charges from your available account balance. We’ll then send you a text or email every day to help you stay on top of usage. Our prepaid billing runs two days in arrears, allowing usage for a specific day to always show up two days later on your invoice and daily updates.

If you choose traditional or post-paid service, we’ll send you an estimate-free bill once a month based on a locked in or fixed rate plans.

  1. Do you accept child support debit cards issued from the state?

Yes, we do! Just make sure that the card contains a Visa or MasterCard logo, and that your billing address perfectly matches the address you’ve listed on your Payless Power account.

  1. What other forms of payment do you accept?

We accept debit and credit cards bearing Visa, MasterCard, and Discover logos, but not American Express. In addition, cash payments can be made at thousands of payment centers across Texas and the USA.

  1. I didn’t get a confirmation text after I made a payment. What’s my next step?

Your payment may not have been processed correctly if you didn’t receive a confirmation code via text or email. Contact customer care at 866-963-9353 or email us.

Please note that when emailing your card number, only include the last four digits to ensure security. We can still research the payment using these four digits, the date, and the payment amount.

  1. How can I get a paper bill with prepaid service?

We don’t issue paper bills with our prepaid service, but we do send daily account balances via email or text to keep you informed of usage for prepaid service. We also email an automatic summary of payments and usage on the 1st day of every month.

  1. Can you tell me how much I’ll save with prepaid service?

It’s hard for us to pinpoint an actual number, given the fluctuations of electricity rates, but we can tell you that our customers typically save about 27% on their electric bill compared to the plans of most electric companies and providers in Houston. We strive to be the cheapest electric company in the Houston area by accessing low kilowatt hour rates, and helping you remain aware of your energy consumption by providing daily usage updates. Staying in control of your electricity keeps you in control of your budget.

Don’t let the heat keep you from enjoying life in our gem of a city. Connect with the cheapest electric company in Houston today when you for Payless Power’s prepaid electric service.

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