I just hope this works for me and last all month or I do not want my electric off I need to receive a text when I’m due for a payment or about to get disconnected
Response: Lytesha, You are in luck! We send a text and/or email to customers when their balance is low to warn them of a possible disconnect. We hope that the daily balance alerts are beneficial for you in showing you how much money you have in your account and how many kwh you have used.
I understand the necessity of keeping customers informed of their usage and standing account balance, but that doesn’t necessitate spamming client email and text every day. Where is the option to change that notification to weekly, bi-montly or monthly?! At this point, I’ve had to set up Payless power as a sender to block text, and auto-move to junk email. Just overkill…
Response: Scott, We are sorry to hear that you don't enjoy the daily balance alerts. Our goal with this is to give our customers the most detail as possible so that they know where they stand each and every day as opposed to being surprised at the end of the month when they receive a large bill! We can help change this for you, so please call us at 888-963-9363.
Ive been with payless power for about 3years and I honestly believe they overchage. I think it should be a set rate for everyday. I’m not even home some days and I’ve been charged about $6 00. I have alot of concerns when it come to this company.
Response: Tacoya, First, thank you for being a loyal customer for three years. At Payless Power, we can only charge for what the meter reads. All electric companies do this the same way. Even though you aren't home, electricity can still be used! Whether it is your A/C to keep the house cool, your heater to keep the house warm, or the many things you may have plugged in to outlets. If you are concerned about your meter reads, you can register at www.smartmetertexas.com and be able to see more detail about your meter.
I haven’t been receiving my daily text .
Response: Taniy, Will you please give us a call at 888-963-9363? We can help figure out why you aren't receiving your daily account alerts. Once we have helped fix this for you, we hope you will reconsider giving us a better review!
I like the pay options with this provider because now I have wider time window to attend my other financial obligations.
Response: Mario, This makes us so happy to hear! Our goal at Payless Power is to give our customers as much flexibility as possible. We hope we can continue to help give you flexible windows to take care of any and all other financial obligations!
I am so happy with this company. Payless Power. I had service with magic valley and supposely their are the no one can compete well very mistaken. My. Bill was extremely high with magic valley. The bill were from 480 to 1000 a month on a residential ( No Way I said) I had this checked out with company and they said everything fine with meter on a 3 bedroom with 2 bath home. I was very stressed out and had to move cuz I could not afford my rent with light bills extremely high. I saw. Martha Benavides on a commercial and it hit me while ai was moving to call Payless Power. I am very happy that I saw this commercial and. Boy. She was right! I manage to contol my expenses with the light and best of all Your Customer Service is very Knowable and. Attentive. Again. Thank you Payless Power Staff, Employees for all your hard. Work helping customers with this service provided. Have A Safe Merry Christmas and A Happy New Year. Sincerely Ms. Margaret Gonzalez
Response: Margaret, What a great story! Helping people manage their electricity on a daily basis is one of our main goals! Our customer service team works very hard to provide you with the knowledge and support you need. We hope you had a Merry Christmas and that you have a wonderful New Year!
If only I could give negative 5 stars so Payless screwed up and cut my power off during the only time it decides to snow in Houston then guess what can’t call and get it taken care of cuz there CLOSED!!!! Wtf just wait till y’all open … Oh and center point informed me Payless was bought out when we’re u goin to tell ur customers horribly ran business
Response: Terry, If something like this happens in the future, please contact Centerpoint like you did previously as they will be the only way to have your power restored. Payless Power is not the ones who disconnects customers, your local TDU is responsible for that (Centerpoint). If you were disconnected, it's simply because of the meter read (Payless disconnects based on meter reads like all other electric companies). To contact Payless Power after hours, you can email us at [email protected],. Lastly, Centerpoint is incorrect as Payless Power has not been bought out. I hope this helps!
Before they changed systems in the daily text it would tell you how much money you spent and the kilowatts and now they only send you a text of the kilowatts and balance, which does me no good I rather have my kilowatts, how much it came to and my balance daily like it use to be!
Response: Hi Kendra, Thank you for the suggestion. We have been testing out a few different methods with a goal of giving our customers the best possible view of their account. Once we get our Transaction History added to the MyPayless customer portal, you'll be able to see how much you've spent there. Stay tuned!
We are New customers to pay less power and are very satisfied. We love knowing how much money we have for electricity and the daily alerts. This is the way companies should do business.
Response: Karen, Thank you for the positive review! We are so glad that the daily alerts are helpful in letting you know how much money you have in your account. We are always striving to improve, so we have some exciting features coming soon!
Useless website – lots of future capability. I cannot look at any relevant information.
I want my old style emails back – it had more pertinent information.
