Ever since its been getting cold electricity has sky rocket its unpredictable..putting me trying to scrap up cash..
Response: Elizabeth, Yes, due to the unusually cold weather Texas has encountered this winter, it has made people's usage of electricity increase. Even if you only warm your house a few times during the day, it takes so much energy to do so because of how cold it is. Keep utilizing the daily balance alerts to know how much you have in your account and make sure to keep your account balance at $35, because you'll receive a 20% discount!
I love Payless Power! I like knowing what my family and I use daily! BUT the new notifications and changes are difficult to keep up with!
I liked my 1 text at 7am updates of the balance. Here is is 2pm and I just got 2 texts and 2 emails letting me know that my acct is below $0.00!!
11am is when they start doing disconnects, so I’m in a little bit of a panic mode trying to reach customer! I’m in que to speak to someone, there are 29 customers before me.
I’m getting too many notifications, yesterday I got 3 texts and 3 emails.
When before, like I said, I used to only get 1.
Response: Jessica, Thank you for letting us know that our daily alerts are beneficial for you and your family! Over the past few weeks, we have been changing our types of message and the types of alerts you receive at certain parts of the day. If you feel like you are receiving too many, call us at 888-963-9363 and we can update your account to receive only texts or only emails.
I used to like it better before when it would send the kilowatts you waisted and exactly how much you used per day it was way better. Now it supposedly does it every 3 days i dont think its charging the correct amount.
Response: Blanca, Though some of our messages have changed, you always have the ability to know how much you have spent and how much kwh you have used in the past. You can call us at 888-963-9363 and coming soon, your MyPayless customer portal will give you the ability to view transaction history from right within your account!
I have been trying get ahold of someone and have had no luck I feel like I was over billed.
Response: Brandon, Were you ever able to speak with a customer service representative about your account? If not, please call us at 888-963-9363 and we will take a look at your past transaction history. If your problem has already been solved, we hope you will reconsider giving us a different rating!
This company is such a rip off! They charge you for random stuff they make up on the way and state they under charged you! If you understand the system they work with they charge you by day for electricity and they send you text notifications saying how much kw you used for the date before but then They charge you for electricity from weeks or even months ago n say whoops we charged u wrong. Here’s an inconvenience for you now we wiped out ur account and you are now NEGATIVE $$$. I would never recommend this company to anyone. I spent $60 in 3 days because of “unknown charges “ currently looking into DIFFERENT company! I will post this on my social media as I have a HUGEEE following and will warn everyone I know about how awful this so called company really is!
Response: Erica, We are sorry for any type of confusion. All of our charges are completely normal, and there is definitely no "random" or "make up" charges. Periodically, there will be a True Up, which we work with the meter reads to make sure each person is billed for what they actually used. Sometimes the meter read will require an additional charge from the customer in the event they were undercharged, and sometimes the meter read will require a credit to the customer in the event they were overcharged. One piece of information we want to share with everyone is that when you keep an account balance of $35 or more, you actually receive a 20% discount on your daily usage, which helps your account balance last longer! We hope this helps.
It fits my budget well and very easy to manage and the people are very helpful with assistant you
Response: Lisa, Thank you for the kind words! Our plans were created with the customer's flexibility in mind, and our daily alerts exist so that we can be transparent with our customers as well as give them the most recent and up to date view of their account. Our customer service representatives work hard to keep our customers satisfied, so we are happy to hear that you are pleased with us!
I absolutely hate the new way Payless Power is handling the accounts now and billing is confusing and not consistent. They are constantly messing up. Also, your minimum payment when your account was negative was the negative amount plus $10 when did it change to the negative amount plus $35. Customer service when you call doesn’t have a clue. I’m very dissatisfied I give them one star because it wouldn’t allow me to choose none.
Response: Belinda, We have gone through many new updates as we strive to give our customers the best service we can. When negative, it is not mandatory to have your account balance at $35, however, you receive a 20% discount when you keep it at or above $35. If you have any questions about how this works, please give us a call at 888-963-9363.
Don’t ever use this company…. Just like all the other reviews and warnings that I saw and ignored,I got a text message saying that my bill had suddenly gone from around $13 to a negative $45 and suddenly I am being charged around $10 a day when it used to be $4 to $5 a day. Times 30 days that is$300 a month for a small apartment… Their excuse is that they were guessing how much I was using because they weren’t really reading the meter correctly…. I don’t see how this is my fault and there is no way that I am using that much everyday when nothing has changed. I went ahead and paid my extremely overdue balance of $85 now plus the minimum amount to put me back at $35 this should give me enough time to find a new electricity provider. These guys are Crooks I don’t see how they are still in business. I thought all of the reviews we’re just people that were angry about something and wanted the company to look bad but they are all legit trust me on this!!!
Response: Abdelmajid, Just like all other electric companies, we can only bill for what the meter reads. Periodically, True-Ups take place, where we either credit or debit your account based on electricity that was actually used. When your balance changes dramatically, it is often due to weather. When the temperatures drop, your heater works extra to keep your home warm. When the weather heats up, your A/C works extra to keep your home cool. If you are worried about your meter, you can go to www.smartmetertexas.com and register your meter for more details as well as request to see if it is sending faulty readings. We hope you will stay with us and enjoy the benefits of the 20% discount when you keep your account balance at or above $35.
Service with Payless over a year. Convenience is a plus. However since I have moved rates are much higher with lessened details in daily txt. Harder to know exactly what you paid and kWh don’t always match up with what you likely used. Example of laundry days , no one home, etc.
Response: Hi Angela, We are happy to hear that you enjoy the convenience of our service. Though some of our messages have changed in what they contain, your monthly SUP (statement of usage of power) will contain each day's usage and we will soon have more details as well as transaction history in the MyPayless portal, allowing you to view those details whenever you would like. Keep a lookout for when these are added as they will be there soon!
New page makes it impossible to make payments. Getting in contact with payless impossible it all goes back to main page. Good luck getting return response. To sign up they sign you up 7am on to try to call them your lucky if you catch them at 9am.
Response: Israel, Thank you for the feedback about the difficulty of making a payment on the new website. We have been making some edits, so you should no longer encounter that problem. If you do, please contact us at 888-963-9363. We have added new customer service representatives to our staff to make sure we can take all calls in a timely manner.
