The whole process was extremely easy. Thanks for the great service!
Response: We are so happy you find the new updates simple and easy to navigate!! We are so thankful to have such great customers like you! Published on June 06, 2018
I love this service!
Response: Thank you Nicole for being an awesome customer! Happy to know you love our service!! (: Published on June 06, 2018
So easy to use and very affordable for the single parent.
Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on June 06, 2018
Great electric company love tha prepay option
Wish u guys had more specials
Response: Thank Ernest for the feedback, we love hearing from our customers. We currently don't have any specials at this time, but once we do all customers will be notified(: Published on June 06, 2018
Was not informed about the daily fee
Response: Clarissa, Thank you so much for your feedback it's greatly appreciated. Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Payless Power does offer a discount to lower the daily fee when more than 17 kwh are consumed. After reviewing you account your only consuming less than 17 kwh, so you're currently not receiving that discount. Please reach out to our customer care dept for any more questions or concerns at 888-963-9363. Published on June 06, 2018
Kilowatt too high
Response: Starr- Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Playless Power does offer other ways on saving when 17 kwh or more are consumed you'll receive a discount off the daily fee. Signing up for auto-pay will give you a daily credit of $0.33, that has benefits of always receiving 20% discount& never being disconnected. ???? Published on June 06, 2018
My charges keep changing going from more to less while I still use the same amount of electricity
Response: Thank you Tara for providing your feedback, we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on June 06, 2018
It’s okay. It’s helpful to see average daily usage
Response: Thank you Krystal- We are striving each day to provide better and better service! Published on June 06, 2018
The online app could have more options
Response: Thank you Tanya- We are striving each day to provide better and better service! Published on June 06, 2018
