Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
In this Day And Time with so much going on you’ll need to do better with customer communication As anything done on the weekend isn’t accurate of information/Paying Of Bill ect.please work on it If you want people to Speak positive About you’ll and the service you give
Response: Ms Banks, thank you for your submission. Thank you for taking the time to speak with us this morning in regards to your issue. As per your feedback the issue you were experiencing on 6/5 was due to not being able to access your account portal. We can see how this was a frustrating experience for you, and we are happy to learn that the issue was corrected after you spoke with on our associates on 6/6. For future reference here are some tips on assisting on the online portal if you ever come across this issue again. Please clear cache, cookie, and browsing history. After speaking with you today everything seems to be working for you. If you have any further questions or concerns please reach out to us & we will be able to assist you. Published on June 07, 2022
Muy mal compañia SE ESTA PONIENDO MUY COSTOSA !!!!!PARA HACER PREPAGADA ME CAMBIARE
The new policy for making payments is not as convenient. I may be shopping around for a cheaper company with rewards if I will have to make a big payment regardless
Response: Ms Trevino- Your comment states that you are not happy with the new payment policies so you may be looking elsewhere. That is an understandable reaction. Please note that we offer just about the cheapest rate available in Houston without gimmicks. We can continue to do this by implementing these policies . You can avoid the fee by making a payment of $75 or more or my enrolling in autopay. With autopay you can set it to post payments as low as $40 with no fee. Making the larger payments will also reduce the amount of times you actually have to make a payment per month and this will provide a superior customer experience for you. Please call us at 888 963 9363 if we can be of assistance. Published on June 03, 2022
The daily usage is ridiculous to high. I put $35.00 in my account with money already in my account and the next day it tells me I only have $14.00 remaining. But apparently I only used $8.60. I’m so confused how this work. I barely used my lights, I only wash on weekends to save electricity. I’m gone 12 hours a day for week but someone still used so much electricity. I unplug everything in my home. These rates are very high.
Response: Ms Mims- Your comments state that you feel Payless Powers rates are high and you do not understand how you could so much electricity since you are gone for half the day and this is confusing to you. Its not a good thing if you do not have an understand of your electricity charges and usages. Almost anyone would be alarmed especially if daily billing is relatively new to them. The first thing I would suggest is to log into your “My Account Portal” so you can see an itemized breakdown of your daily charges and usage and account balance . There is also a graph that shows you your daily usage in relation to the daily high and low temperatures . I will also have a supervisor contact you to discuss this with you. 888 963 9363 Published on January 18, 2022
Can u pleas help me I’m not worcking at the moment I need help with my reant
Response: Hello Adrienne We would be happy to help in anyway we can. Please contact us at 888-963-9363 for further assistance! Published on December 08, 2021
Your rates are too expensive for power to go. The company charged way more than promised. Although your app does it make it very easy and simple. It is good for my Air BNB but as far saving goes I would be better off with a traditional provider.
Response: Ms. Bolden, You comments state that Payless Power’s rates seem too expensive and that you are being charged more than advised. You use the service to power your Air BNB rental and the App is convenient but from a cost perspective you would be better off with traditional service . After reviewing your account I think I see the issue and can definitely see where you are coming from. A supervisor will contact you today to discuss and outline some options for you. You can also call us at 888 963 9363 anytime you need assistance or have a question. Published on October 15, 2021
It is Sunday my account is positive and the power just went out when you call customer care to try to speak with someone to assist you in correct in this matter there is no one to get in touch with you on a Sunday when your power goes out when you reach out to centerpoint energy they give you 2 to 4 hours of weight time this is really not good customer service for anyone who’s paying as much money I’m paying to keep lights on I wish someone would be able to get in contact with me I lost my power in the middle of cooking my family meal and it is hot so I am not in a good mood
Response: Ms Robert- Its never good when you lose power… especially in the summer heat. Your frustration is absolutely understandable. Please note that Payless Power does not disconnect customers for non-payment on Sunday. If you have lost power it is either due to an outage in your area or a electrical issue inside the home. For such issues you would need to contact Centerpoint. All retail Electric Providers in Texas relay on the local electric utility for outages and grid issues. If you call our automated phone line and select the menu to report an outage you will be routed directly to Centerpoint. We do have Customer support via email on Sundays . We can be reached from 11:00 AM to 8:00 PM on Sunday by visiting www.paylesspower.com or by logging into your My Account Customer Portal. Published on August 24, 2021
When I first begun service it was very simple and easy the rates were awesome maybe around 4.5 pkw for the first 2 or 3 months then started gradually going up now literally every single day it goes up about 2 dollars more. Example yesterday it was 7.56 pkw today its 9.25 or something like this. I guess this is a good service if you dont have children or like cooking or watching television and rarely at home which is not uncommon with this pandemic so yea get if you dont like to do nothing but be a vampire. Will be switching service Today!
Response: Hi Che- Your review comments states that you feel your rates are increasing daily so you have decided to switch providers today. A lot of pre-paid consumers across the state may be feeling that same way regardless of who they use as a provider. It happens every year as the weather really starts to heat up. However, this is not relegated to Payless Power and not even to pre-paid service but since pre-paid service is tied to daily billing instead of one monthly paper bill then changes in consumption are far more noticeable. We would like to go over your billing with you to clear up any misconceptions. The math you quoted when mentioning your rates does not match our pricing so it would be helpful to speak to you to get a better understanding of your concerns. Unfortunately neither your name nor email address appears in our customer database so we are unable to reach out to you directly. Please contact us at 888 963 9363 for more information. I can specify that there have not been multiple rate increases this year on our variable rate plans and we also have fixed rate plans to choose from as well. But rate changes are not what causes our customer’s daily charges to increase. For the vast majority of customer’s weather is the primary factor. Please reach out and we can provide and comprehensive usage breakdown and also show you how to confirm this independently at www.smartmetertexas.com 888-963-9363. Published on June 23, 2021
Everyday I was getting a text message telling me I had no more usage kilowatts left if so make a payment so I pay $60 the next day the same thing so I paid him $50 and next day they all said the same thing so in 5 days I’ve paid $355 in one week’s time 4 my service meanwhile threatening to shut my power off and they gave me an extension get a load of this till 8 p.m. that same night some extension
Response: Ms Roy – Your comments state that you were making large payments on consecutive days during the storm but still were not able to keep a positive balance . You requested an extension but was only given until 8:00 PM that same day . First let me thank you for your diligence. After reviewing your account I can certainly see why you would be alarmed. You experienced a massive spike during the winter storm that would be alarming to any customer receiving daily billing. Although you have been able to bring your account balance positive at this point and your usage has returned to normal. I’m certain that you are still concerned about your charges during the storm. Please visit https://paylesspower.com/texas-winter-power-outage-blackout-2021/ Published on March 01, 2021
You need to update your ratings they are all dated the year 2017. Is no updated reviews available. The cost here is ridiculous. And I’m talking about before the Winter storm. Yes it was easy switching companies. Your rates have done another but went higher every single day. And now since the Winter Storm who can afford 100.00 for less the 3 days service. That would take my whole bring home pay. I cant pay rent due to having to pay 3,000 A month for electricity. I have to pay for the fact I have A Terminally I’ll daughter. Living with me. So either pay for electric that she needs. Or get evicted because the electric took all my money. And be kick out on the street with A Terminally I’ll daughter.
Response: Lonnie- Your comments state our costs are ridiculous even prior to the storm but now the cost for 3 days takes you entire take home pay. You also have a terminally ill daughter that you care for and the cost of your service makes you feel like you have to choose between your lights and getting evicted. First let me say that I can’t begin to imagine the stress of caring for a terminally ill child while trying to manage high utility bills. The pressure must be incredible. You are truly a special person for doing what you do. Last week hit everyone hard. So probably the best thing for us to do is call you on 2/23 to discuss your options. We can discuss a critical care designation for your daughter that may help. We would also like to learn more about your residence. You are correct in that your usage has been high all month even prior to the storm. At that point it skyrocketed so we need to learn if your power was out during that span. If so there may be an adjustment coming but you still face high usage. And we may be able to suggest someone to improve that . The good news that your bill will never be $3000 per month but your KWH range is very high so let’s talk about getting you on the 12 month contract plan that comes with a lower rate and also discuss what you can do to control your usage more effectively. Please call us at 888-963-9363. Published on February 23, 2021
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
