Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
My lights have been off since February 14 2021 and it’s February 19 2021 due to Houston having a winter freeze my lights are still off and I’m still getting charged fir it Why
Response: Curtis- Your review states that your lights have been off and you are still getting charges . You want to know why. The first thing to ask is “are your lights back on at this point?” If not please call our automated line at 888 963 9363. Follow the prompts to report an outage and you will be transferred to CenterPoint. Getting charges while your lights are out is about the most aggregating thing that occur with your account . This can happen when there are mass outages due to weather (i.e Hurricane Harvey) or an individual disaster such as a fire. The meter stops sending it’s data so automated processes at Centerpoint kick in which results in usage estimations. Our billing processes run automatically based on the usage data we receive so if its estimated, an adjustment will need to be made on the account. The good news there is an automated process for these adjustments as well. We will be working tirelessly to make sure that your account is adjusted properly . We just have to wait until Centerpoint sends us the corrected usage total. That will happen at the end of your 30day billing cycle and we have options. Call us at 888 963 9363 and we can help. Published on February 22, 2021
My lights have been off since February 14 2021 and it’s February 19 2021 due to Houston having a winter freeze my lights are still off and I’m still getting charged fir it Why
Response: - Hello- What you are experiencing is a side effect of the statewide outages related to the winter storm. Transmission and Distribution Utilities (AEP Texas, Oncor, Centrepoint, Texas New Mexico Power) own the power distribution infrastructure and the meters. Typically, a smart meter will transmit usage data in 15-minute increments, and they are very reliable. If the meter stops transmitting data. The Utility systems assume that the meter is still working but and that there is simply a problem with the data transmission. Because if this the Utility systems will automatically generate an estimate. At the end of a customer’s 30-day billing cycle they read the meter for the whole month which catches any discrepancies so the customer’s bill can be properly adjusted. This is a pretty straightforward and accurate process and the meter’s are accurate enough that there is rarely a noticeable issue. Unfortunately, this same process works during widespread outages due to extreme weather, grid damage, fires etc. The meter stops reporting data because there is no power, but the Utility metering systems still generate estimates, and these estimates are then sent to Retail Electric Providers. Payless Power also has automatic processes that bill customers daily based on the metering data that the Utilities send to ERCOT and then to us. Because of this, many customers are seeing charges on days when they had no power. The last time this happened on such a scale was during Hurricane Harvey. We do have good news for you though. Your money is not gone. We also have an automated process to adjust your account balance if you were over billed during this week’s winter outages. If you were charged for usage while your power was out this will be reflected at the end of your 30-day billing cycle when we get the monthly read from your local utility. If you would like to know approximately when that will occur, please contact us through your My Account Portal or at 888 963 9363.Our call center operations are back to normal so the wait time to speak with an agent is limited. All Payless Power agents have worked from home during the pandemic and like you have been without power for extended periods but we are back to full capacity. Published on February 22, 2021
These rates this past week are horrid! I cant even feed my family!
Response: Ms Anderson- Your comments indicate that you feel that we raised your rates this week in response to the record breaking temperatures. It’s a very bad situation if companies do that when customers are vulnerable. That’s why we proudly can say that Payless Power has not raised anyone’s rate in advance of or during the storm . Your charges may have increased substantially but this is due to the amount your home is consuming and not because we increased your KWH rate. If you need help due to the costs of your electricity that occurred this week give us a call at 888 963 9363 we have assistance options available. Published on February 19, 2021
It’s good enough for the time being. My lights will flicker from dim to bright occasionally. But it is a prepaid electric company.
Response: Stacey, Thank you for the feedback it's greatly appreciated. I would consider contacting a electrician for the lights that are flickering may be something with wiring that's causing this. Published on February 12, 2021
I feel like sometimes my aversion day shouldnt have to be that much
Response: Thank you for your feedback it's greatly appreciated. We will be happy to go over this issue with you to independently confirm it with you. Please contact us at 888-963-9363. Published on February 11, 2021
Yes was ok and easy and ok
Response: Thank you for rating Payless Power. Published on January 28, 2021
It’s not a really good company because the rate is so high but it’s good in a way that if you have only $20 you can add $20 towards your bill whenever you can before the time runs out but I wish it was where you can go on the app and if you need an extension for couple days that it would give you that extension but that doesn’t give you an extension until you run out of money where it’s going to be negative like right now at this current moment I have four days left on my bill and I don’t get paid until the 15th so now I got a search around and ask people for money to pay my bill to extend it out until the 15th but it’s a good company and it isn’t I’m not going to give it a 5-star rating because I don’t believe it it is a 5-star rating and if you notice y’all haven’t had a comment since 2017 so that’s been 4 years
Response: Ms Powell- You have stated that you feel the rates are high but you also would like the ability to be able to get an extension through your pay day through the website. It’s easy to understand that maintaining a positive balance can be stressful. What many of our customers find is that our rates are actually in alignment with most providers . We also do not charge fees that most providers tack on such as disconnection fees, reconnection fees, late fees, payment fees, or assistance fees. We do offer same day account protections on the day your balance falls below $0.00. If you need longer … we have deferred payment plans in which we will place a credit on your account and then allow you to replay it at a rate of $1.00 per day. This is a great option to assist with getting an extra couple of days until a check comes in etc. and is available through you MyAccount Portal or through our automated phone system. Finally… we are not sure why you aren’t seeing our review comments. We get dozens of review from customer every day. Please trying clearing the internet cache on your device and see if the comments become visible at that point. Of course you can always call us at 888 963 9363 for any questions or assistance. Published on January 07, 2021
you guys have too many issues with your billing calulations
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on January 06, 2021
For the first month I put $75 to join it lasted me not even a whole month . Ever since then I put $20 everyday just to wake up i am negative or $5 left and remind you I do not use that much electricity!! I am very upset I spend like almost $200 with this I am not saving at all.
Response: Ms Reyes- You are stating that your charges have increased drastically and now you are having to put $20 on the account everyday just to maintain positive balance. Surprise increases in your charges are not a good thing. They can destroy your budget and I know from personal experience how difficult that can be so I can totally understand your comments . I have looked at your account and I think I know what’s going on. Recently your usage spiked up from 1/1/21 to 1/3/21 It also looks like You have had some major increases in December even on days where the high temperatures were pretty mild. The lows on those days were all in the low 40s high 30s though . When I looking at the 15 minute increment usage for each day I see a pattern. Your usage peaks over night … reduces around lunchtime and jumps back up around 8:00 PM. This seems to correspond with the weather cooling down and warming up so you may have a heater issue . If you log onto your Payless Power online portal the main page has a graph that shows your daily usage along with the daily high and low temperatures in your area. This is intended to help you understand the impact of your AC/Heater in regards to your electoral consumption. Along with the daily text invoices, these are your most important tools to manage your usage and charges. Per-paid service is designed to get your attention when your usage spikes so that you can make changes in order to stay with in budget. The silver lining here is that is working so you now have a chance to control your usage AND your charges. Call us at 888 963 9363 and we can advise how to register at www.smartmetertexas.com so you can view the 15 minute data that I referenced. I would also encourage you to contact your landlord to have them check the Freon gas in your central air unit. This or another issue with your unit may be a contributor to these higher charges during cooler weather. Published on January 06, 2021
It cost a lot for prepaid kw.
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on December 29, 2020
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
