Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
I don’t like the service at all. Seems like I’m being charged more than the kwh price quoted and due to not being able to see a statement you’ll never know
Response: Ms Charles- Your review notes state that you feel like you are being charged more than your agreement and you can’t check this because you couldn’t have a statement to review. This would be concerning for anyone but please remember that you can review your itemized daily billing on your Payless Power My Account portal. This also includes hourly, daily and weekly usage records that show your usage in relation to the weather. Since my records show that we have not spoken to you since your enrollment, Please contact us at 888 963 9363 so we can assist. Published on January 03, 2023
It’s ok and easy to go to and get your services turned on quickly. It is however expensive!! Like I’m have to make frequent payment less than a week of lucky a week. Kind of hard for me because I get paid every 2 weeks. We try really hard to minimize our electricity at our house. To wear we don’t even have the ac/heater on because it’s too expensive. But other than that I alive the constant communication. They send me text messages telling me where I’m at everyday so I like that.
Response: Ms Flores- Thank you for your feedback . Our records do show in the last 30 days that you’ve made 3 large payments to avoid the minimum payment fee. That’s the best way to go as it reduces the amount of times you need to post funds and save’s $4.95 per payment which can add up. Published on December 12, 2022
It’s shouldn’t be pay less it should be pay more
Response: Ms Jones- Many customers are probably saying similar things about their provider. That’s completely understandable as whole electricity rates across the sates reached all time highs this year. This is due to the cost of natural gas which power electricity generation plants across the state. The good news is that Oncor reported yesterday that they plan on reducing their delivery fees by close to a penny per KWH In March which will bring a little much needed relief. If you have specific questions regarding your charges or usage please call us at 888 963 9363. Published on December 01, 2022
How much do i owe to get my service bak on??
Response: Mr. Cardona- The account number provided shows that account has been closed for some time. Please call us at 888 963 9363 in order to start a new account. We can work out a payment arrangement for your final balance on the original account . Published on December 01, 2022
They are not accurate when it comes to your bill and usage. I’ve been with them for years but lately I’ve been unhappy because of this issue
Response: Ms. Johnson- Your review comments state that you have been unhappy lately because you do not feel that you billing is accurate. Its not a good thing when a customer feels this is the case but if you call us at 888 963 9363 we can go over this will you and also show you how to audit your meter reads and billing on www.smartmetertexas.com. This will allow you to always ensure that you are only being billed for what you use. Published on October 10, 2022
Just signed up.
Response: We look forward to having you as a new customer! Published on September 17, 2022
Nothing at this time
Response: Thank you for rating Payless Power. Published on September 13, 2022
Y’all greedy mf, I have trust issues. Y’all turnt my service off yesterday it -$3 and today I wake to something dumb. -$13 y’all must be stupid. My child and I in the heat and y’all charging more kw while the lights off.
Response: Ms Bradbury- Your comments state that you are upset because you are continuing to be billed even though you are disconnected. Not having power is a serious issue, especially with a child in the home so it makes sense why you are unhappy . Please understand that our billing runs two days in arrears so charges applied to your account on 8/4/22 were actually from 8/2/22. Call us at 888 963 9363 and we can go over your billing timeline with you. Published on August 09, 2022
Meh, sometimes the fastest option isn’t the best option. They Can get you out of a bind, but most likely will put uou back in one. A hotter one.
Response: Mr Urias- Your comments state that while you were satisfied with your service connection, you have not been as satisfied since. We do understand the impact of daily billing on customers, particularly this summer with inflation and record temperatures. Bearing that in mind frustrations are understandable. Still, we would like to learn more about your experience . A supervisor will contact you to discuss. 888 963 9363 Published on August 03, 2022
Please fix your on hold system. I went through the automated system and clicked to customer service for existing customers. Waited on hold just to be answered by a guy asking if I need new service. Told him I’m an existing customer and he proceeds to put me in a 16 person queue.
Response: Rick- your comments state that you attempted to use the IVR to speak to an associate for assistance . It transferred you to a department that could not assist and you were transferred again. This is a serious situation that we will to investigate. A supervisor is reaching out to you to confirm the phone # you called in from. We can use that to information to research and resolve any problems that may have occurred. Published on July 18, 2022
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
