Doesn’t allow assistance with paying bill payment arrangements can never be made then to switch service you have to pay $100 fee and that’s insane when you being ripped off
Response: Thank you for taking the time to contact us about this matter, Amiya. We understand that this is an important matter, especially if you are seeking assistance with your services. Payless Power offers two Payment Assistance options for its customers should they need additional time: a Same Day Account Protection, and a Deferred Payment Plan. Keep in mind that if you have used the options previously while your balance is negative, you will not be eligible for them again if your balance remains negative. If this is the case, a payment will need to be made to avoid disconnection or to initiate a reconnection. Our 6-month and 12-month plans all include a $99 Early Termination Fee should your contract be broken before the term is up. The only way to waive this fee is if you advise us that you are moving. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
Doesn’t allow assistance with paying bill payment arrangements can never be made then to switch service you have to pay $100 fee and that’s insane when you being ripped off
Response: Thank you for taking the time to contact us about this matter, Amiya. We understand that this is an important matter, especially if you are seeking assistance with your services. Payless Power offers two Payment Assistance options for its customers should they need additional time: a Same Day Account Protection, and a Deferred Payment Plan. Keep in mind that if you have used the options previously while your balance is negative, you will not be eligible for them again if your balance remains negative. If this is the case, a payment will need to be made to avoid disconnection or to initiate a reconnection. Our 6-month and 12-month plans all include a $99 Early Termination Fee should your contract be broken before the term is up. The only way to waive this fee is if you advise us that you are moving. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
For a pay as you go day to day service for those that live in a very low income range price of electricity is high
Response: Hi Victor, and thank you for taking the time to reach out to us about this issue. We understand you may have concerns with your recent billing, and we know it is important to have a firm understanding of this issue. Keep in mind, customers are billed based on how much electricity they use, and this usage amount is displayed with your daily billing notification that we send every morning. Your billing can also be reviewed in a breakdown at the My Account Portal at paylesspower.com If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on March 11, 2025
This system is ridiculous
Response: Thank you for taking the time to contact us about this concern, Dominic. We understand you may have some issues regarding your services, and we know it is vital to get assistance on this matter. Please contact us at 1-888-963-9363 for any assistance. Published on March 10, 2025
HORRIBLE COMPANY. WHO doesn’t have outside emergency phone line to call??? This company. 10/10 don’t recommend.
Response: Thank you for reaching out to us about this issue, Jerica. Payless Power understands the importance of having customer assistance available at critical moments outside of our standard business hours. Payless Power has live representatives available to assist you for any of your account's needs between Monday and Friday, from 9:00 AM to 5:00 PM. We provide the option for after hours email support during the following hour 5:00 PM to 9:00 PM on Monday through Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday If you have any further questions or concerns, please reach out to us at 1-888-963-9363 Published on March 10, 2025
Good service, easy, quick, and effective
Response: Thank you for being a Payless Power customer! Published on March 10, 2025
I’ve only been using the service for few weeks now and so far it has been a favorable experience. To be honest I need a little more time to see the difference as the weather changes.
Response: Thank you for leaving your review of our services! Payless Power looks forwards to your continued patronage. Published on March 10, 2025
I decline to submit a review
Response: Thank you for rating Payless Power! Published on March 10, 2025
Great service when I moved into my new home getting the electricity I needed was easy no big bill at the end of the month pay as you use auto debit no bill at the end of the month.
Response: Thank you for rating and reviewing our services, Don! Payless Power is thrilled to see our autopayment system is working for you! Published on March 10, 2025
Easy to keep up with. Convenient. Billing needs slight improvement but still overall great service.
Response: Thank you for rating and reviewing Payless Power! If you have any concerns with your billing, you can always review a breakdown of your charges via the My Account Portal at paylesspower.com If you have any questions, you can reach out to us at 1-888-963-9363 Published on March 10, 2025
