Doesn’t make sense. It will be 7-10 dollars daily and then boom you’re negative 100 dollars in one week of usage.
Response: Ms Neal- In your review comments you state that your charges are generally from $7 to $10 per week but then suddenly your account was -$100 which doesn’t add up. Without an reasonable explanation that would be alarming and unacceptable to anyone. We are here to help you though and a review of your account has clarified the issue . Your charges do match what you stated in your review and they have not gone up over the past month. What you are experiencing is a weekly deduction for a payment plan. This does your impact your balance if there are not sufficient funds on your account. You can review your daily invoices and usage trends in your MyAccount Porta. If you have additional questions please contact is at 888 963 9363 and we will be happy to assist. We are here to help. Published on July 01, 2021
Price going up everyday
Response: Ms.Jackson- Your review states that you have noticed your price going up every day. A lot of customers new to pre-paid are rightfully alarmed if they see their daily charges going up so your reaction is very understandable. The important thing to understand is that your KWH rate is not increasing daily however your total daily charges can fluctuate. This is based on your usage and may go up and down due to a variety of reasons but mostly due to weather. If you have used post paid service in the past you would not notice these fluctuations because you only get a bill in the mail once per month. You may have had some high usage days and low usage days but they are all added together so its hard to tell. Pre-paid breaks this down and by doing so gives you a real opportunity to manage your cost. Give us a call at 888 963 9363 or log on to your My Account portal to see how your usage relates to the weather in your area. Published on July 01, 2021
Super really easy
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on June 24, 2021
Great job on the service I like it so far and think it’s very easy to use.
Response: Thank you Tiffany for being a great customer! Published on May 07, 2021
Good and excellent company
Response: Thank you for the feedback it's greatly appreciated! Published on April 22, 2021
The reset password is not uploading right
Response: We apologize for the inconvenience, please contact us so we may assist on resetting your portal password. Published on April 02, 2021
Easy service payment system rates ok.
Response: Thank you Andrew for the feedback it's greatly appreciated! Published on April 02, 2021
I would line to thank you for reaching out to me about the concern of my account. Hopefully we can work this situation out. So both parties will be satisfied. Thank you for concern about my. Daughter we brought her home from hospital yesterday. It’s very important to keep service on when Terminally I’ll person is in the household. Thank u looking forward too hearing back from you. Have. A Blessed Day Lonnie
Response: Lonnie, Glad we can help! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on March 04, 2021
Ami me estuvieron quitando dinero de mi saldo los días que no tuvimos luz
I really actually like my service with payless power but on my billing statement for Feb. 15th when the power was out they charged me for 46 kws whuch is absolutely incorrect and because of that I have approximately 1 day left. when I calculate my bill every month I put enough ugh money on my account to last the whole month. So if someone could help me fix this that would be wonderful.
Response: Mr. Mullendore- Your comments state that you feel your usage for 2/15 is incorrect and it has put you in a difficult situation and you need assistance. Thank you for reaching out. Last week threw everyone in Texas for a loop. The good news is we have options for you. We re not disconnecting through 2/28. At that time you will be eligible for a deferred payment plan (DPP). You can arrange the DPP through your My Account Portal or through our automated phone line at 888 963 9363. A representative is also reaching out to get more information about your usage on 2/15. If your power was out during that day you may have received an estimation from Oncor and if so this will automatically be resolved around Sunday or Monday. Call us and we can discuss your options. Published on February 23, 2021