Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
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Response: Hi thank you so much for rating us. I'm sorry I don't understand exactly what your comment is intended to say please reach out to our customer care dept. 888-963-9363 so we can better assist you(: Published on April 04, 2018
Too expensive
Response: Hi Tierra- Give us a call at 888 963 9363 and we can cover some easy and effective energy saving tips ! Published on April 03, 2018
Someone gave their company the wrong address and my lights were taken from payless. I contacted payless to advice i never switched and to get my account back. Once my account was regained all of a sudden i was threatened with a disconnection bc they claim oncor had advised them that i used $46 and I’m like how when i haven’t moved in and nothing is plugged up. When they reviewed my account it showed that i only use 2.5 kwh a day. Here it is 2 weeks later and they still haven’t fixed my account. They offered a credit until process supposedly complete while waiting for real usage from Oncor. Sad part about the credit is they added a switch hold to my account and told me I can’t switch companies which is sad when I’m not even the cause of this situation. I am being punished for someone else’s mistakes and continue to be penalized. I have funds that are unaccounted for. No one is doing what they say they are doing as far as the customer service reps. I am highly disappointed.
Response: Ke'aundra- Thank you for taking the time to respond. I apologize for the stress this issue has caused. A supervisor would be happy to discuss the situation with you. When a customer is switched by mistake it can a frustrating process but rest assured that we take all necessary steps to correct the issue as quickly as possible and only charge you for what you are responsible for. Feel free to contact us at 888 963 9363 and request a written supervisory review. Published on April 03, 2018
Wouldn’t give them any stars if I could worse service I’ve ever had they don’t answer your complaints I’ve been being charged way more than I should be and I can’t even get them on the phone just automated systems. Would not recommend to anyone that doesn’t like being robbed.
Response: Hi Kevin, We are so sorry to hear this as we take special pride in our customer service. Our Automated System is a way of helping people who just need quick answers, but our customer service team is always available during normal business hours. Give us a call at 888-963-9363 if you are willing to give us another chance. As for your billing, at Payless Power, we only bill based on meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. Published on February 16, 2018
Not sure what happened to this energy company, but ever since their so called Billing system update, it’s being ridiculously HIGH!!!! and No statement to view or see!!! Would have given them a zero star but it’s Not available☹️
Response: Edith, First, we thank you for staying with us through our new changes and systems. We believe these new systems are a massive improvement for everyone, as well as the new customer portal. Our rates haven't changed since the new system change, but the weather has definitely been a factor here in north Texas. Even if you aren't home, your home requires more energy to keep its temperature because of how cold it gets. Payless Power can only bill for what the meter reads, just like other electric companies. Don't forget, you can get instant 20% savings on your bill when you keep your account balance at $35! Published on February 14, 2018
Very pass poor company just easy to get started . I would never recommend this company to any one ( even the devil himself) the customer service is awful no one knows a answer . your bill is so high, you are not paying less AT ALL…
Response: Dallas, We are sorry to hear that our customer service team wasn't able to provide the answers you were looking for. If you are willing to give it another try, will you call us back and request to speak to a manager about the question you have? As for your bill, the weather we have been experiencing has caused many peoples' usage to increase, even if they aren't home, because it has been so cold. At Payless Power, we only bill based on meter reads, just like other electric companies. You can get more details about your meter if you register it at www.smartmetertexas.com. We hope this helps! Published on February 14, 2018
The worst electric company I have ever dealt with , my bill fluctuates extremely different every day even though my living conditions in my home never change, they charge me anywhere from 10 dollars a day to 20 dollars a day for electricity. When I called to ask why so high when nothing in my home has changed they have no answer 2 weeks later it goes back down next day back up.
Response: Hi Melodie, Even though you aren't changing anything in your home, the weather outside has a massive impact on your bill. If the temperature is 70 one day and 50 the next, it will require more energy for your home to heat up, even if you don't change anything to your thermostat. Payless Power only bills for what the meter reads, just like other electric companies. One of the best ways to save money with Payless Power is by utilizing our 20% discount when you keep an account balance at or above $35! Published on January 30, 2018
I really use to like Payless Power when I first started with them but within the last 2 months they have been charging too much. I will be switching to another company
Response: Hi Tanisha, First, we thank you for being a loyal customer. The past month has been historically cold for Texas, which has resulted in many customers using more energy than normal. Our daily balance alerts exist so that our customers can know what they have been using and how much is in their account. At Payless Power, we only bill for what the meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. We hope this information is helpful! Published on January 30, 2018
Bill keeps getting higher and higher as I use less and less electricity I was happy tell things were changed up on your text or ownership or whatever happened but I’m very disappointed fixing to change providers
Response: Kelley, Thank you for your customer loyalty to Payless Power. The changes at Payless Power have not been ownership related, but in an effort to give our customers more transparency in to their account while also allowing them longer to make payments. The unusually cold weather here in Texas the past month has resulted in many customers having higher energy usage. Even if heaters are used sparingly, they require so much energy to warm a home when it gets below freezing. Also, make it a point to keep an account balance of $35, as you will automatically receive a 20% discount! Published on January 30, 2018
This is looking more and more like a scam each week. Im on a pre pay plan which means i only get what i pay for in advance but im starting to get notices abt a negative balance even after i add more money to the account……extremely dissatisfied….dropping service
Response: Kevin, We are sorry to hear this. Our daily balance alerts are there so that customers can plan ahead of time and know what they are spending each day. If you get your account balance to $35, you automatically receive a 20% discount as long as you keep it at that threshold. We hope this information helps! Published on January 30, 2018
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
