Great service and it’s fairly reasonable for someone like me on a budget.
Response: Thank you so much for being a great customer! Published on March 14, 2023
Great company to work with
Response: Thank you so much for being a great customer! Published on March 14, 2023
The cheeps an best service for a pre paid
Response: Thank you Eric for the 5 star review! Published on March 14, 2023
I never thought a pre paid electric company could be so easy to monitor and manage on a budget but HELLO! SHUT THE FRONT DOOR! It’s so simple! Following the tips to save on electric and using basic common sense, I do believe I can keep my bill under 100 even during the summer months.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on March 14, 2023
I like the was they take care of the customers but also give them opportunities to have free connections with the draws for like $100 towards their bills. There’s also state aid in utility and so much more!!
Response: Yes those Facebooks Questions come in handy for a chance to win a $100! Thank you so much for your feedback! Published on March 14, 2023
Hello-I have been through a lot of different and difficult companies that where too much to keep attention and understand why my energy go up and down and on how my smart meter runs and work over all its been easy to keep paid they also help you to NOT to forget your balance and your negative credit so that’s A BIG DIFFERENT FOR ME AND IT HAS HELP ME TO IN PROVE THE WAY I CONTROL IT AT A LEVELED……….Thanks Payless Power
Response: Thank you so much for the great feedback Jaylni! We appreciate your business! Published on March 14, 2023
This is the worst company I have had the misfortune of dealing with in years. I own a property and needed to get electrical service temporarily when a tenant moved out so that the pipes would not freeze during the winter storm. The Customer Service Representative said it would be no problem and that all I had to do was call once I had a new tenant and I would not be charged the cancellation fee. I did that and then they said I had to email in a signed lease. I did that and then they claimed that they could not open it, but another rep sent an email stating that I was not listed as the tenant so they could clearly read the pdf I sent. Of course I am not listed as the tenant because I am the landlord! They now claim they cannot refund my money because I am not the current tenant. The people are corrupt crooks I and highly recommend you avoid them. I plan to fight this all the way on the principle of the matter!
Response: Mr Alston- We offer a 30 day guarantee window in some cases and your early termination fee was credited 2 days ago. If you need additional assistance, contact us at 8889639363. Going forward , please review the contract terms including early termination fee before committing to a contract. Your best bet would be to select a pre-paid provider that offers variable rates as these do not have contracts. You can locate a provider with these options here www.powertochoose.org Published on March 10, 2023
Ripp Off Worst Company Ever Don’t Do It
Response: Mr. Bailey- A supervisor will reach out to you to get more detail about your experience. 888 963 9363 Published on March 10, 2023
The worst power company ever. They blow up your phone and email everyday with multiple messages. They turn your power off even if you are negative $2. You have to add money every other day. I would recommend going to a regular power company. I am changing power companies and I recommend everyone avoid this company at all costs. You don’t save any money it’s the same if not more expensive than other power companies.
Response: Mr Lattimore - Your comments state that you do not recommend the service because you receive too many alerts, have to make payments daily and service can get disconnected once your balance fall under $0.00. It’s a serious issue if a customer has issue with the basic nature of the service but its understandable for customers who may not have had pre-paid service prior to Payless Power. You are correct that service can be disconnected if your balance falls to $0.00 or below. Many pre-paid providers actually disconnect when a customer’s balance falls under $10 because that is allowed under the law. Payless Power does allow our customers to use their entire balance but as a pre-paid service you do have to have funds on the account. If you wish to discontinue daily balance alerts, you can do this by logging on to your Payless Power MyAccount Portal and clicking on “profile and settings”. This will allow you to make changes . You would till get low balance warnings as required by law but daily notifications can be disabled. Published on March 10, 2023
5 stars i recommend.
Response: Thank you so much Alberto for the 5 star review! Published on March 07, 2023
