Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Could be a little cheaper per kilowatt
Response: Thank you for the feedback it's greatly appreciated! Published on December 01, 2020
easy and fast to use.
Response: Glad we can make your service experience easy & convenient as possible! Published on December 01, 2020
Nice, to use, will be using a lot
Response: Thank you Jeanette for the feedback it's greatly appreciated! Published on December 01, 2020
This company was great at first. But I work full time abs and can’t always request for the extra time till 8. Aand recently they have shut me off three times. Once after I had already payed… I will be looking for a new light company I suggest you do the same.. I have always payed. Maybe a couple hours late but that’s it. No loyalty to their loyal customers
Response: Mr Gray- You comments say that you have been disconnected 3 times recently and on one of those times you have already paid . You also say that since you work full time that you don’t have the opportunity to request the daily account protection option some times. It’s not a good thing to be caught in this type of scenario. It’s been a hectic year and we can certainly understand how easy it is to get distracted. That’s why we have so many options for customers and go to such lengths to notify customers who are getting close to the point of disconnection. We send daily account balance notification and if you are within 5 days of disconnection we will send additional low balance warnings. We specify the time we begin disconnections so you have a firm deadline to work with (12 noon). We offer the same day account protections that you mentioned. We don’t charge late fees and last year, we also eliminated reconnection fees ( we know of no other providers who don’t charge either a disconnection or reconnection fee… some companies charge both but we don’t charge either of these). In fact, if you get disconnected but have to pay in cash and cant get down to a payment center until after work… just call us and we will reconnect you before you pay as long as you commit to doing it that day. That’s a lot of options … and when it comes to fair pricing and helping our customers we don’t think any competitor compares. So what about your specific situation? You’re busy and just can’t keep track. We have a solution for you too. Its called autopay. You can set this up through your customer portal or you can call us at 888 963 9363 and we can do it for you . We can set up your account to add money every time it goes below a point that you pick. That way… you never have to worry about getting disconnected again. Published on November 30, 2020
Won’t terminate your service when you like. Will try to squeeze every penny they can. Won’t disconnect you and will charge you for the days before you can disconnect. Just terminate someone’s service when they ask for it to be terminated. Don’t keep charging them for days after they moved. Horrible business practice. Would definitely rate ZERO stars if i could.
Response: M- Your comments state that Payless Power would not cancel service when you asked and it seems like that is an effort to continue charging you even after you’ve moved. It’s definitely not good to accrue charges when you aren’t at the residence any longer and its understandable why you would be upset and not want to recommend us. I can assure you that Payless Power never intentionally extends a customer’s service for that purpose. The only circumstances in which we would not immediately process a service cancellation are as follows 1.) the request was on a weekend or after hours . This is because the local utilities who perform these orders do not work them outside of their normal operational hours. 2.) There was a deferred payment plan or tampering fees that needed to be paid 3.) The person requesting the cancellation did not confirm their security information. In your case it looks like you contacted us on a weekday via email. Since we have to confirm a customer’s security information prior to taking action on an account such as cancelling service etc, we emailed you back asking to confirm the PIN or service address. We didn’t hear back from you that day so we emailed you again once per day for the next 3 days. On that final day (Saturday) we also called an left a voice mail. You called us later that afternoon but since we were in the middle of the weekend, Monday was the earliest day that could be scheduled. That order was processed this morning and we are awaiting a response . I understand that this process can be frustrating and you may be thinking ”I asked you to cancel ! Why won’t you just do it ???” The truth is we are responsible for the security of your account and we take this very seriously. It’s as serious of an issue as your bank information or medical records. We try our best to balance convenience with security but will always defer to security . If you would like to discuss this more please call us at 888 963 9363 and a supervisor will be happy to answer your questions . Published on November 24, 2020
Like the service
Response: Thank you Greg for the feedback! Published on November 19, 2020
Good service no problem and no complaints
Response: Thank you for the feedback Daniel! Published on November 19, 2020
Easy to use this prepaid electric co and paying is made easy. If u need lights on right away use these people.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on November 19, 2020
Easy to make payment
Response: Glad we can make your payment method easy as possible! Published on November 19, 2020
Easy to use, very customer friendly
Response: Thank you Kaileigh for the feedback it's greatly appreciated! Published on November 19, 2020
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
