Love the service
Response: Melissa - thank you for the awesome compliment. We love having you as our customer!
I just called and spoke to a customer representative because I had not received my promotional credit from when I moved in. She basically said that I wouldn’t get the promotional credit that I was TOLD I would get and said that I owed them $8 more because THEY messed up. So glad I switched to this company only to have my money STOLEN from me. I am so upset and disappointed with this service that I am looking into different electricity companies.
Response: Caitlin - thank you for taking the time to post your feelings about your service. We regret seeing that you feel your money was not utilized properly. We take great pride in treating our customers fairly however there are occasions in which the customer will still disagree with a policy or decision. Please note that your concerns involve an account that was created due to an incorrect address that was provided during enrollment. Service was connected at the address so we had to take steps to return the service and usage to the previous provider. Typically, this results in the original provider accepting the service and usage so our customer is not responsible for the charges accrued during the unauthorized switch. If the original provider does not agree to reacquire the service then the customer would be responsible for that usage. If it was Payless Power's error then we would of course pay for it. We always accept accountability if an error is caused by our system or one of our employees but that was not the case here. Promotional credits are reversed if an account is not open for 90 days so it would also stand to reason that a promotional credit applied to an account on an incorrect address would be reversed. We do however add a new credit when we create the new account at the correct address. When an incorrect address is provided it is impactful for all parties involved... the customer attempting to start service, the customer who has had their service switched without their knowledge, and the companies facilitating the changes. Payless Power attempts to make this as seamless as possible for everyone involved by using State mandated procedures and timelines. Call us at 888-963-9363 and we can provide a written supervisory review.
I absolutely love Payless Power. I have had service through other well know electric providers and Payless Power has been a much better experience for me. I like that I receive daily text on my usage, the website makes payment easy and I have already received $30 in promotional credits to my account. Their rates are competitive and I did not have to pay a deposit or fill out an application for services. So far I am very pleased with their service and I will recommend them to others.
Response: Maria - thank you for sharing. We are thrilled that the service is working for you and you are utilizing it as intended :)
I live in a small apartment. With the same routine pretty much everyday. I dont cook at home. I wake up and set my ac to 75 right before i go to sleep i set at 72. I watch some tv and thats about it. So how is it possible for my usage jumps up almost $3 in one day. That makes no sense at all. Payless Power $5.22 (43 KWH) used on 6/19/2017. POSITIVE $34.29 balance. Appx 5 days remain. Saved $1.12 by maintaining $35.00 and then it goes to PaylessPower.com $8.03 (55 KWH) used on 6/20/2017. POSITIVE $26.15 balance. Appx 4 days remain. Increase balance above $35.00 for discount. Again this makes no sense.
Response: Jesus - thank you for reaching out. Please call us at 888-963-9363 and we can provide a private and detailed analysis of your account. The one factor you did not mention is the weather. Many Texas residents that are new to pre-paid service (and daily usage updates) assume that the leaving the thermostat on the same temperature will result in the same usage and charges every day. This is not true. The external temperature is the biggest factor in your usage. We have had heat advisories throughout Texas over the 2 weekends. Some areas had temperatures near 100 with over 40% humidity. It felt like 111. When this occurs your unit will run non stop. If a rainstorm comes through the area, the temperature drops for a while which could result in lower usage than normal. The difference with pre-paid service is that we show you what you are using every day. If you have used post-paid service in the past, you received a bill for one amount at the end of the month and did not see the daily fluctuations. You also did not have a chance to make adjustments because it was already too late by the time you received the bill. Call 888-963-9363 and we can go over your usage and also show you how to enroll on www.smartmetertexas.com which will show you when the most power is being consumed at your house. You can also use this to make sure we are only charging you for the power you use.
I hate this company it is a real ripoff…..i wasnt even home on the weekend of the 17 of june and i was charged 7 dollars and something in a day when its is normally 4 dollars used daily…….in two days anything i put on the account is gone……i am loosing more money with this company than any other company…..i wouldnt recommend this company to anybody even if it was free…..They suck!!!!!!!!
Response: Hello - we are regretful you feel that you have not been billed fairly. Payless Power uses your actual usage as reported by your meter. This usage would not vary by company on a given day as all companies use the same meter data. Please call us at 888-963-9363 and we can go over your daily usage and show you how to confirm that the usage is correct.
I have moved on my own as a single mom for the first time in over 5 years. I’m on a very tight budget and Payless Power makes it possible let for me to afford it
Response: Michelle - we are glad to help. Thanks for giving us the opportunity to do so!
Everytime i get a disconnection order it takes about 10 min to get disconnected!!!!
but as soon as i pay to get it reconnected, it takes like 2 hours or more to get my energy back on! Wth!
I wish that you guys could reconnect as fast as yall disconnect!
I dont think its fair!
Response: Brenda - thank you for reaching out and sharing your frustrations. Your remarks are completely understandable. Please note Payless Power does not perform the actual disconnection and reconnection orders. We send them to Oncor for completion and they work them in order. We do have some options to help you avoid being disconnected. Please call Customer Care at 888-963-9363 and we can go over deferred payment plan, same day extensions and our payment deadlines so you can limit having to deal with disconnections in the first place.
We have been very pleased with the service. It’s good to know exactly how much we spend per day and able to control how much. Thank you for the great service
Response: Thank you Julie - we appreciate the opportunity that you have given to us!
Awesome..very convenient for me an my family thanks for you services..
Response: Thank you Monica. We are honored to provide your family's electric service!
PROS: text message sent every morning to let me know how much is left in the account.
CONS: money is taken out when they feel they may have made a mistake. When you are past the $35 mark they take more money out then when it is over $35.
Response: Dalila - thank you for sharing your experiences. The Flex Pay discount is available to every customer daily based on their balance. If the balance is over $35 that morning you will receive a 20% discount off of your energy charges. This is a great way to save!