Simply horrible. I asked for no contract prepaid service, and they tried to get sneaky about putting me on a contract. I take pictures of my meter everyday and every night to measure my own usage, but it never matches up with what they bill me for. Then they say that they’re billing runs two days behind, so there’s nothing they can do about helping it make any sense. It’s okay for a few days or a couple weeks as a temporary solution, but I would never recommend it for long term.
Response: John, we do apologize for your experience with our service. I would like to clarify that the plan you have (SuperSaver) is prepaid and you are able to cancel at anytime with no fee. Yes our billing is 2 days in arrears due to AEP sending us your reads you can verify your usage using www.smartmetertexas.com to verify what is being reported directly from your meter. Please reach out our customer care dept for anymore questions or concerns at 888-963-9363. Published on September 24, 2018
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Response: Thank you for rating Payless Power. Published on September 24, 2018
It’s a good service !
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on September 23, 2018
It’s a good service !
Response: Thank you so much for your review! We are glad you are a satisfied customer we appreciate having you with Payless Power Thank you for being a loyal customer! Published on September 23, 2018
Cheap and easy to use!!!!
Response: Thank you so much for your review! We are glad you are a satisfied customer we appreciate having you with Payless Power Thank you for being a loyal customer! Published on September 23, 2018
Thanks for your service and support!
Response: Thank you for allowing us to provide you the best services we can. (: Published on September 23, 2018
Thanks for your service and support!
Response: Thank you for allowing us to have you as our customer! (: Published on September 23, 2018
Need more promos
Response: Thank you for the feedback it's greatly appreciated. Thank you for being a loyal customer!! Published on September 23, 2018
Easy! I get messages on my balance daily. When i am low i go online and can make a payment in less than 1minute
Response: Glad you enjoy our new online portal! Happy to know it's fast & convenient Published on September 18, 2018
Payless Power has made it so easy. Everyday I receive a text letting me know how many kWh were used, how much my electric bill is for that day, my current balance, and the amount of my discount for having a positive balance in my account. It inexpensive and easy! Love it!
Response: Glad we can provide you the tool needed to make your experience with using our service easy as possible. Thank you for your positive feedback(: Published on September 18, 2018