Opiniones sobre Payless Power

Jaquanna S. in North Richland hills
Publicado el February 19, 2021

Response: Ms Smith. Your comments state that you told someone 2 weeks ago that your usage wasn’t right and now it has increased by 4X. This makes you feel like this is rigged. It’s never a good thing when your electric bill feels like its out of control. To help get it under control it is important to understand the factors involved. Many customer’s automatically feel that the electric provider is cheating them if their charge seem too high. Others feel that the meter is not working properly. While there are those I mean maybe a possibility of a meter issue , Payless Power is very transparent and straightforward with our billing and can show you how to confirm that we are billing you based on the usage that is being reported. First, rest assured that even though your selected the variable rate plan option that came with a lower start up cost and higher KWH rate, Payless Power has not raised your rate over the last month. The amount that you pay per KWH has not increased however your usage has . Keep in mind that your plan comes with a daily fee of $2.67 and this includes the first 17KW at no additional cost and the per KWH rate is applied to any usage over the first 17KWH. We send you a daily text with he amount of KWH you used the day before yesterday (as noted on your texts we bill 2 days in arrears). You can also view a record of your usage on you MyAccount Portal. Let us know if you need help accessing this because it has great information. While on the MyAccount Portal you can also register for www.smartmetertexas.com which is a free website operated by the State and not affiliated with Payless Power. This site will allow you to do 2 important things: 1.) you will be able to compare what we bill you for with what your meter said you used and by doing so confirm that we are calculating your usage correctly for billing. 2.) It allows you to view your usage during the day in 15 minute increments and this can help you pin point what is consuming the energy in your home. These are the most valuable tools you have to not only understand where the issue is but also what you can do to stop it. Looking over your billing I would say that something is clearly going on but it is not with your billing and rate and probably also not the meter. I would ask the property manager to check the thermostat and perhaps the refrigerant gas in the unit. Also make sure to avoid the emergency or auxiliary heat settings and this uses 3x the normal amount if power as the standard heat setting . High usage has been unavoidable this week. This was the coldest week in Texas since 1899 with historic black outs that made it hard to keep homes warm. All this will have an affect but there may be a technical issue as well. Call us for more info 888 963 9363. Published on February 19, 2021

Irene L. in Harlingen
Published on February 19, 2021

Response: Ms Lopez. You comments state that you thought that Payless Power was supposed to be cheap but you have seen otherwise. You live by yourself in a small apartment and don’t use a lot of electronics and things that consume a lot of electricity. You switched to Payless because you heard our service was inexpensive but This has not been your experience. Its not good when you feel that you aren’t getting the proper value for your money. Let me say that as a below average usage customer your concerns are understandable. Our plans in your area carry a $2.67 daily customer fee. This fee includes up to your first 17KWH of power at no additional charge. That comes out to be up 510 KWH included at no additional charge. If a customer exceeds 17 KWH on a day this usage is billed at their low per KWH rate so the more you use the more you save. After reviewing your daily usage I can see that you use a little over the 510 KWH threshold monthly so on some days your usage is under 17KW and some days it goes over. This week will be an outlier as it looks like your usage was way up due to the record setting freezing temperatures. But after things go back to normal and mild spring weather returns, is this the best value for you? The answer is “maybe.” If you shop around and can find a provider that will only charge the flat per KWH fee then that might benefit however here are some things to consider. Payless Power does not charge a minimum usage fee. We also do not charge late fees, assistance fees to call our Customer Care department, minimum payment fees, fees to load funds, fees to pay over the phone , disconnection or reconnection fees. These are all commonplace throughout the industry and many competitors charge these and others to make up for lower advertised rates. It’s like booking a ticket on an airline that’s $100 cheaper than the more well known airline that extensively serves the “southwest” ; only to find out at the airport that they are going to charge you $50 each way to carry on a bag. Their flight was cheaper but they made it up from you in other ways. We are like the well known airline serving the southwest. We don’t nickel and dime our customers with annoying fees and gimmicks that make it seem like you’re getting a better value. Even so, I would encourage you to look around on www.powertochoose.org Published on February 19, 2021

Tayla S. in Houston
Published on February 19, 2021

Response: Ms Semien- Your review comments state that Payless Power is extremely high and you have to add money every other day. If given the chance you would give a ) star rating. Having to spend money on your electricity when you were not expecting to is not a good thing . Especially if you had that money allotted for something else. This week has really emphasized the cost of electricity. Let me reassure you that your rates have not been raised however your usage has gone up significantly over the last 3 months and even higher this week with he onset of record breaking temperatures. However by looking at your invoice received yesterday I can see why you are upset. A portion of this seems to be an estimate generated by Centerpoint due the local outages. Please note that in such cases an audit of your account will be done as soon as we receive Centerpoint’s monthly meter read and any adjustments due on your account will be done automatically. If you will like more information on approximately when that will occur please call us at 888 963 9363. Published on February 19, 2021

Britney M. in Dallas
Published on February 17, 2021

Response: Thank you Brittney for sharing your service experience! Published on February 17, 2021

Whitney W. in Brownwood
Published on February 17, 2021

Response: Thank you Whitney for the feedback it's greatly appreciated! Published on February 17, 2021

Nery S. in Primera texas
Published on February 17, 2021

Lizbett A. in Dallas
Published on February 17, 2021

Manuel C. in Mission
Published on February 17, 2021

Selene R. in Houston
Published on February 17, 2021

Response: Thank you Selene for sharing your service experience! Published on February 17, 2021

Reginald K. in Desoto
Published on February 17, 2021

Response: Thank you so much for the 5 star review! Published on February 17, 2021