Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
You used to send email every day, telling you how much electricity you used for the day; and your balance.
Now you get a text with the balance, and how much you supposedly saved.
Which no one has anything to compare to. What we WANT, and NEED to know is what it costs you for the day.
Response: Hi Michael - we are in the process of launching our new online customer portal. One great feature that is right around the corner is detailed itemized daily transactions so you can see the daily charge in addition to the balance and usage.
I have had Payless Power for 3 years and have loved it up until this new update to the system. The phone system is not recognizing my account number zip code combination and now the minimum payment is $45 and no longer $10. I received no communication regarding the payment requirement change.
Response: Thank you for taking the time to respond. We apologize for the frustrations of the last couple of days. I called and spoke to your husband and notified him that we are proud to say that our automated system is working normally again. You can call to make a payment at 888-963-9363. It also looks like you were able to register for our new customer portal. This will allow you to make payments online, store a card, set optional auto payments and view detailed account information. Please let us know if you have any issues using it.
Before the new system had you sign in and create an account and all of this I would actually give it four or five stars. However, I was able to email them because I could not login to my account or create an account. I can say that my email was answered within hours. So customer service is great. Fix the bugs, I’ll give 5 ⭐ stars
Response: Patrick - thank you for your patience. We are happy to report that the automated system is working correctly once again. We have also fixed most of the bugs in the portal so I think you will see a much improved customer experience going forward. thanks for sticking with us!
Great company and I’m very happy with this company and I like how they work with you.
Response: Manuel - we take the responsibility of serving as your electric provider very seriously and appreciate your business!
I love how easy it was to get my power turned on
Response: Thank you, Chelsea! We are glad that our simple step by step enrollment process worked for you. We are really grateful for your business!
It’s nice to be able to get quickly, but the charges seem very random, commonly get charged more when we’ve had the lights off
Response: Louis - thank you for sharing your thoughts. Please call us at 888-963-9363 and we can instruct on how to audit your usage and billing using www.smartmetertexas.com. This is a free website operated by the State that will allow you to pinpoint what is consuming power in your home.
Rate change alot
Response: Markesha - thank you for sharing your concerns. This is important feedback. We do try to limit our rate changes but understand that other factors might be playing into the fluctuations of your charges. We may be able to help so feel free to call us at 888-963-9363 and we can review your account with you.
I used Payless a couple of years ago and found them to be great. I’m back again connection and the service is still fantastic. The only thing I don’t like is I can’t use my Amex card to pay my bill.
Response: David - thank you for taking the time to write about your experiences. The good news is that we are working on adding AMEX to our payment option portfolio this summer!
Can I get my last month statement via email please
Response: Hello - a summary of usage and payments has been sent to your email address.
Had some difficulties but overall a good company
Response: Curtis - Thank you for your comments. While we always want to make getting and maintaining service as easy as possible for our customers things can get complex when other companies and previous tenants are involved. If you have future issues please reach out to our Customer Care team and we will do our best to make the experience as convenient as possible.
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
