Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
i need know if you can conect the power
Response: Hi Pablo - please call us at 888-963-9363 so we can assist you.
Payless Power is reliable. Moved in2 my 2nd apartment and connected with Payless Power yet again. Payless Power was there when i needed it, with no deposit down.
Response: Hello Brittany! We are honored that you stayed with Payless Power after your move. There are some exciting new changes coming soon!
Rate per kw is too expensive
Response: Hi Elvin - thank you for your feedback. This is an important part of the customer/ business relationship. Did you know that you can save 20% on your daily charges by maintaining a balance of $35.00 or more on your account? This is a huge way to save that really adds up!
Did the prices go up? Or is it just me?
Response: Hi Tamara - give us a call at 888-963-9363 and we can go over your billing with you. Also, make sure you keep your daily balance above $35% so you qualify for the 20% Flex Pay discount!
your website makes it difficult to make a payment half the page is blocked off; how do I move the contents tab
Response: Jerald - thank you for your inquiry. I apologize for the inconvenience. We will be rolling out additional features in our new web portal over the coming weeks. Currently, you have the ability to store card information for easy payments, check your balance and set optional auto-payments so you always get the Flex Pay discount and never need to word about a service interruption. The format does not currently allow for the graphic elements to be rearranged however the portal is adaptive so it will automatically resize to whatever screen you are using.
You used to send email every day, telling you how much electricity you used for the day; and your balance.
Now you get a text with the balance, and how much you supposedly saved.
Which no one has anything to compare to. What we WANT, and NEED to know is what it costs you for the day.
Response: Hi Michael - we are in the process of launching our new online customer portal. One great feature that is right around the corner is detailed itemized daily transactions so you can see the daily charge in addition to the balance and usage.
I have had Payless Power for 3 years and have loved it up until this new update to the system. The phone system is not recognizing my account number zip code combination and now the minimum payment is $45 and no longer $10. I received no communication regarding the payment requirement change.
Response: Thank you for taking the time to respond. We apologize for the frustrations of the last couple of days. I called and spoke to your husband and notified him that we are proud to say that our automated system is working normally again. You can call to make a payment at 888-963-9363. It also looks like you were able to register for our new customer portal. This will allow you to make payments online, store a card, set optional auto payments and view detailed account information. Please let us know if you have any issues using it.
Before the new system had you sign in and create an account and all of this I would actually give it four or five stars. However, I was able to email them because I could not login to my account or create an account. I can say that my email was answered within hours. So customer service is great. Fix the bugs, I’ll give 5 ⭐ stars
Response: Patrick - thank you for your patience. We are happy to report that the automated system is working correctly once again. We have also fixed most of the bugs in the portal so I think you will see a much improved customer experience going forward. thanks for sticking with us!
Great company and I’m very happy with this company and I like how they work with you.
Response: Manuel - we take the responsibility of serving as your electric provider very seriously and appreciate your business!
I love how easy it was to get my power turned on
Response: Thank you, Chelsea! We are glad that our simple step by step enrollment process worked for you. We are really grateful for your business!
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
