Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Great service couldn’t ask for another company
Response: Hi Ernest, Thank you so much for sharing your experience! It’s wonderful to hear that our service met your expectations and that you wouldn’t choose another company. We truly value your feedback—it helps us stay focused on what matters most: delivering great service every time. Published on September 29, 2025
Today as of 9/29 I will not ever use these people ever again!! They’ll find a reason to charge you I went away for the summer so electric wasn’t used smh they went in and charged me $522 and said the system made a mid back in may and charged me for them months smh mind you my bill never been under $400 !!! Been with them for a year and 4 months
Response: Hi Racquesha, Thank you for sharing your experience with us. We understand how frustrating it must be to receive a bill that doesn’t reflect your expectations, especially after being away for the summer. It sounds like the billing system didn’t accurately report your usage for several months, which led to a large charge appearing all at once. That kind of surprise can be incredibly stressful, and we want to make sure you feel heard and supported. We’ve identified that a reporting issue occurred starting in May, and unfortunately, the charges accumulated until the system corrected itself. While this doesn’t change the impact it had on you, we do want you to know that we’re actively working to make it right. A Specialist will be reaching out to you directly to go over your billing details and discuss any available options to help resolve this. We appreciate the time you’ve spent with us over the past year and four months, and we’re committed to helping you through this situation. Published on September 29, 2025
Very convenient thanks
Response: Hi Eusebio, Thank you for taking the time to share your feedback! It’s great to hear that you found the experience very convenient — that’s exactly what we aim for. We know how important it is to have a smooth and hassle-free process, and your comment lets us know we’re on the right track. Published on September 29, 2025
Easy to navigate system, fast and friendly service by REAL people.
Response: Hi Stella, Thank you for sharing your experience! It’s great to hear that you found the system easy to navigate and enjoyed fast, friendly service from real people. We’re always listening closely to what matters most to our customers, and your feedback reinforces the importance of keeping things simple and personal. We’re committed to making every interaction feel just as smooth and human-centered as yours did. Published on September 29, 2025
I need my proof of service for my apartments please!!!
Response: Hi Raul, Thank you for reaching out. I understand you're looking to receive your proof of service for your apartment, and I can see how important it is to have that documentation ready when you need it. We’ve gone ahead and processed your request, and you can expect the proof of service to be sent to the email address listed on your account by the end of the day today. If you ever need immediate assistance in the future, our Customer Care Team is available by phone at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM. We also offer email support after hours: Monday–Friday from 5:00 PM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 8:00 PM. Published on September 29, 2025
Don’t recommend, you’ll pay 50 every 3 days . The if your light gets disconnected on a weekend you’ll spend the whole weekend with no light. If you make a payment after 5 pm you’ll be with no light for the rest of the night . This company is a 1 out of 10.
Response: Hi Leny, Thank you for sharing your experience. We understand how frustrating it can be to deal with service interruptions, especially over the weekend or after hours. Your feedback highlights important concerns that matter to us. We hear you on the payment frequency and timing. Our billing is based on actual kilowatt usage, which can vary depending on consumption. For transparency, we encourage checking your usage breakdown at SmartMeterTexas.com by registering for a free account. This can help you better understand how your energy use impacts your charges. Regarding reconnections, once the minimum payment is made, service can typically be restored within two hours—depending on the workload of the Transmission and Distribution Service Provider. We know timing is critical, and we’re continuously working to improve the speed and reliability of this process. If you're exploring other options, PowerToChoose.org is a great resource to compare rates across providers, including ours. We appreciate you taking the time to share your thoughts, Leny. If there’s anything specific we can look into for you, we’re here to help. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. Published on September 29, 2025
Hate this company spent like almost 400$ in 31 days
Response: Hi Ivan, Thank you for sharing your experience. We understand how frustrating it can feel when energy costs add up quickly, especially over a short period of time. We hear your concern about the amount spent, and we want to help you better understand how your charges are calculated. Our rates are competitively priced and based on actual kilowatt-hour (kWh) usage. To give you more control and visibility, we recommend registering for a free account at SmartMeterTexas.com. This tool provides a detailed breakdown of your daily usage and can offer insights into patterns that may help reduce future costs. Additionally, if you're exploring other options or want to compare rates, PowerToChoose.org is a great resource to see how our pricing stacks up against other providers. If you’d like personalized tips or help reviewing your usage, our team is here and happy to assist. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on September 24, 2025
Very fast. Good customer service
Response: Hi Crystal, Thank you for sharing your experience with us! It’s great to hear that you received fast service and felt supported by our customer care team. We’re always listening closely to feedback like yours because it helps us understand what’s working well and where we can continue to grow. Your mention of good customer service really stands out, and we’re glad that our team was able to meet your expectations. Published on September 23, 2025
Just beginning we will see $50 covered me since the 15th we will see if I save more money paying to go
Response: Hi Raven, Thank you for sharing your experience with us. It sounds like you're just getting started and keeping a close eye on how things unfold — that’s a smart approach. We hear you on the initial $50 coverage since the 15th, and it’s great that you’re already thinking ahead about potential savings. Many customers find that as they continue, the value becomes even clearer, especially when they track usage and benefits over time. If you ever have questions or want help reviewing your account to make sure you're getting the most out of it, we're here and happy to assist. Published on September 23, 2025
So easy to switch and affordable!!!!
Response: Hi Ginger, Thank you so much for sharing your experience! It’s great to hear that the switch was easy and the pricing worked well for you — that’s exactly the kind of simplicity and value we aim to deliver. We understand how important it is to have a smooth transition and affordable options, and it’s rewarding to know that we met those expectations for you. Published on September 23, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
