Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Not helpful or considerate of others going through hardships, I’ve had my electricity cut off multiple times due to unforeseen circumstances but payless power didn’t care no money no power i’m considering another power source very disappointed in my experience with this service would not recommend to family or friends.
Response: Hi DeJarin, Thank you for sharing your experience. We understand how difficult it can be to face unexpected hardships, especially when it affects something as essential as electricity. It’s clear that this situation has caused a lot of frustration, and we hear your concerns. We recognize that reliability and compassion are especially important during challenging times. While our policies are designed to ensure consistent service for all customers, we also know that every situation is unique and deserves thoughtful attention. We’d like to explore any available options that might better support your needs moving forward. If you're open to it, please reach out to our Customer Care team directly at 1-888-963-9363 during standard business hours so we can take a closer look at your account and discuss possible solutions tailored to your circumstances. Your feedback is valuable, and we’re committed to improving how we serve our community. Published on July 22, 2025
They took down my email wrong so I can’t log in to pay and service is going to be disconnected over the weekend. What kind of electric company just isn’t available over the weekend to accept payments. The automated system is BROKEN! Unacceptable.
Response: Hi Martha, Thank you for taking the time to share your experience. I can see how frustrating it must be to face login issues when you're trying to make a payment—especially with the weekend approaching and limited access to support. It sounds like the email on file may have been entered incorrectly, which is preventing you from logging in. We understand how important it is to have reliable access to your account and payment options, especially when time is critical. To help resolve this quickly, we encourage you to reach out to us through our contact page at paylesspower.com/contact-us. We offer support through messaging options that are monitored after hours, so you don’t have to wait until Monday to get help. Published on July 22, 2025
Excellent service
Response: Hi Angelica, Thank you for taking the time to leave a review. I noticed your comment mentioned “Excellent service,” but the 1-star rating suggests there may have been something that didn’t meet your expectations. I can imagine how confusing or frustrating that experience might have been, especially if something went wrong after what initially felt like great service. Your feedback is important, and I want to make sure we fully understand what happened so we can make it right. If you're open to it, I’d love to learn more about your experience and what led to the rating. That way, we can address any concerns directly and ensure your next interaction is truly excellent from start to finish. Please feel free to reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 22, 2025
I have been trying to cancel my service for almost 2 weeks and it is incredible that nobody answer, when you say CANCEL MY SERVICE immediately the phone call hanging up and the worst part, still doing charges of my service even we have a new electrical supplier since 3 weeks ago.
Response: Hi Fredy, Thank you for taking the time to share your experience. We hear your frustration and understand how upsetting it must be to feel unheard while trying to cancel your service—especially when you're still seeing charges after switching providers. It’s clear that the process hasn’t met your expectations, and that’s not the experience we aim to provide. Your feedback highlights a serious issue with our cancellation system, and we appreciate you bringing it to our attention. To help resolve this quickly, please reach out to us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 18, 2025
I like that we get a regular reporting of daily use so that we as a family can become more diligent about wasting electricity.
Response: Hi Manuela, Thank you for sharing your experience! It’s great to hear that the daily usage reports are helping your family become more mindful about electricity consumption. That kind of awareness can make a big difference—not just in reducing waste, but also in building long-term habits that benefit both your household and the environment. We designed the reporting feature with exactly that goal in mind: to empower families like yours with clear, actionable insights. Published on July 18, 2025
I need an explanation on why it’s charging me alot
Response: Hi Ashley, Thanks for reaching out with your question. I understand you're noticing higher charges than usual, and I can see why that would raise concerns. In many cases, an increase in usage—especially during hotter months—can lead to higher charges. When temperatures rise, systems like air conditioning tend to work harder and run longer, which can significantly impact overall usage and costs. We’d be happy to take a closer look at your account to confirm if this is the case for you and walk through the details together. Please reach out to us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 18, 2025
To easy! Very fast connection
Response: Hi John, Thank you for taking the time to share your experience! It’s great to hear that the connection process felt easy and fast for you — that’s exactly the kind of seamless service we aim to provide. We understand how important speed and simplicity are, especially when you're eager to get started. Your feedback reinforces that we're on the right track, and it motivates us to keep delivering that level of efficiency for every customer. Published on July 18, 2025
Great job thanks
Response: Hi Daniel, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience. It means a lot to us that you took the time to share your feedback. We’re always working to deliver the best possible service, and hearing that we did a great job lets us know we’re on the right track. If there’s ever anything more we can do to make your experience even better, we’re here and ready to help. Published on July 18, 2025
Great easy fast process
Response: Hi Mireya, Thank you so much for sharing your experience! We’re thrilled to hear that the process felt great, easy, and fast for you. It’s always our goal to make things as smooth and efficient as possible, and knowing that it came through in your experience means a lot to us. Your feedback reinforces the work we put into creating a seamless journey for our customers. Published on July 18, 2025
Great easy fast process
Response: Hi Mireya, Thank you so much for sharing your experience with us! We’re thrilled to hear that the process was great, easy, and fast for you. It means a lot to know that our efforts to streamline and simplify things are making a real difference. Your feedback helps us stay focused on what matters most—providing a smooth and efficient experience for every customer. Published on July 17, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
