Great service as well as easy and quick payment process
Response: Thank you Joseph for being a great customer! Published on August 16, 2022
Easy way to pay. Ppd is cheaper than other traditional electric companies.
Response: Glad we can make the online portal easy as possible! Published on August 16, 2022
Respondan reconecten mi servicio ya paso más de 8horas me urge la luz ya hice pago cell.9567321122 ya es la segunda vez que me hacen esto alguien. Diga algo
Response: Hola Sr. López, El 8/15/22 recibimos un correo electrónico de usted. Vemos por qué estaba consternado y molesto. Primero que nada, vemos que sus servicios están conectados y vemos la razón por la que se retrasó su reconexión. Lo que sucedió fue que su cuenta ya estaba desconectada, usted debio haber realizado un pago de $20.00 más su saldo negativo para que el sistema enviará su order de reconexión automaticamente. La forma en que puede evitar esto en el futuro, es siguiendo el mismo proceso si se desconecta su servicio (pague $20.00, más su saldo negativo) o evitar su desconexión manteniendo su saldo positivo. Lamentamos mucho que este inconveniente le haya afectado a usted y a su familia, por favor, Sr. Lopez no dude en llamarnos si tiene alguna otra pregunta sobre su cuenta o desea información sobre posible asistencia para mantener su cuenta positiva. Gracias por su negocio. Atentamente, Servicio de al Cliente de Payless Power. Un Supervisor se comunicará con usted en referencia a este problema. Published on August 16, 2022
You’re charging me amounts I never agreed to your name should be paymore cuz we say so I was poor before but after you reached my pocket and take what you want I’m even poorer I just paid the minimum of $20 plus $5 so that y’all would accept my money and just like that my balance is $17 and change in an instance without even using any electricity thanks a lot paymore cuz we say so I’m leaving y’all guys ASAP good riddance
Response: Mr Galvan- You are stating that you are upset due to the minimum payment fee. Fees can be frustrating but there is a way to avoid them each time. Your account should that you usually make payments of $40.00 or more. Did you know that if you enroll in autopay you can make payments as low as $40.00 with no fee? Call us at 888 963 9363 for more info. Published on August 12, 2022
It’s none what you are saying come on in One month my son bill came out to $ 400.00 I think someone is stealing he’s electric.
Response: Ms Canales- Your comments state that you are upset and concerned because your son’s bill was $400 and you fee someone must be stealing his electricity. I was not able to locate his account under your name or email address. Please call us at 888 963 9363 so we can assist you in investigating this matter. Published on August 11, 2022
If I could just make the review giving no stars I would. It was like paying a monthly bill double. Customer service reps, are only doing what they are trained to do. To disconnect service in Texas with the temperature already starting @ 101.is bogus. During a Pandemic and another State Of Emergency really says a lot. I wouldn’t refer to my worst enemy.
Response: Ms Thompson – To recap, your review comments state that you unhappy that your bill has doubled and that Payless Power disconnects customers during a pandemic and also when its dangerously hot. These are both serious issues. Please note that we work closely and in alignment with , Centerpoint, ERCOT and the PUCT when it comes to determining when it is acceptable to disconnect accounts that are delinquent on their charges. Essentially if we are told that’s a heat advisory is in place for an area we do not disconnect. There were many areas in Texas where we did not disconnect for the almost the entire month of July . However, heat advisories were lifted this week even though its still hot. All electric providers follow these same instructions. The same thing happened during the Covid Pandemic. For the first 6 months of the pandemic we did not disconnect anyone who advised they were affected by covid in conjunction with Centerpoint and the Public Utilities Commission . But then the world started opening back up and now there are basically no restrictions of any kind in place. You do bring up an excellent point about the weather though. It has been historically hot since May and this has resulted in record setting electricity usage among Texans . You are still under a contracted rate from a year ago which has protected you from a lot of pricing volatility due to the unstable natural gas market (Gas is used to power most power plants in Texas).We hope you stay with Payless Power and we really are one of the best values… but if you do please renew to another contract. It will be cheaper for you than the variable rate default plan that will go into effect if you take no action. 888 963 9363 Published on August 10, 2022
Great Easy process
Response: Thank you for being a great customer! Published on August 10, 2022
Very easy to use
Response: Thank you so much for rating Payless Power! Published on August 09, 2022
Thank you really great service keeps my family with electricity at all Times
Response: Thank you so much for awesome feedback it's greatly appreciated! Published on August 09, 2022
Great service, easy to navigate website, and friendly people on the phone.
Response: Thank you Brad for the awesome feedback! Published on August 09, 2022
