Do not give this company your business, They over charge u make fake meter reading and then will not rectify the charges.. i was away from home for a month and my meter reading mysteriously jumped from 9 kw a day to 29-35 a day so i get back home to find everything just the way i had left it, nothing plugged in, a/c turned up to 80°. When i talked to the customer service rep all i got was the run around about i can register my meter online so i can follow my power usage.. that doesn’t help the fact that they are inputting false reading. She then informed me that they cannot and will not rectify the readings.. Total rip off company, i guess since they are a prepaid company they figure they already have ur money they don’t have to give quality service. Today i will be changing service providers.. Very dissatisfied with payless power as a whole..
Response: Robert - thank you for sharing your experience. We are saddened that you left feeling you weren't dealt with fairly. Payless Power does not estimate or enter false readings but if you would like to contact Customer Care at 888-963-9363 we can go everything with you. We would love to hear from you.
Nice service
Response: Doris - thank you for your business and for sharing such a wonderful compliment!
I love Payless power they a reasonable in there prices and reliable… Help me get my light turn on fast. Thanks to all the staff at Payless power for all you do for your customers.
Response: Thank you Kenton. We are very appreciative that you gave Payless Power a chance!
great prices and will work with you if you are in a bind!!! great customer service!! would highly recommend!!
Response: Joanna - thank you for sharing your story and you experiences with Payless Power!
I pay about 50 to 60 dollars a week with this company, be care with this company!!! Needless to say, I’m changing companies next month. I’ve liked this page and answered the quiz tests and never one time did o get the $100.00. So I started talking to friends that has this company, all said this a waste of time. So don’t waste you time!!!
Response: Ashley - thank you for reaching out. We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know. Just clarify we do give away $100 in free electricity each week on our Facebook page. We post a trivia question based on our weekly blog and everyone who answers the question correctly is automatically entered. If you haven't won yet don't give up. You have 52 chances per year to grab the prize :)
Very happy with the service they provide. Also very happy with the price.
Response: Louis - thank you so much for sharing your experiences.
Awesome service, never interrupted. I can pay anywhere I go and I like that. I always get updates too!
Response: Thank you Emily - we are working on some big improvements that will protect you against service interruptions in the future and save you money to boot! Stay tuned to our website for some exciting announcements in the coming months! You're going to love Payless Power even more!
Great service. Its very affordable. And making payments is so fast and easy.
Response: Rosemary - thank for being such a great customer. We are truly grateful for your business!
Im a very satisfied customer.
Will not change provider
Response: Laura - thank you so much for your loyalty. We will do our best to reward your confidence!
At first the bill came out pretty good but than yall starting charging more and more for light that we barely even use im not satisfied with the past bills
Response: Nereida - thank you for reaching out. Your feedback is an important part what we need to server you better. Please call us at 888-963-9363 and we can discuss the factors that may be affecting your usage.
