I am so mad at this company. Keep getting charged 8 plus dollars a day and my a/c is not even on !!! They just take a guess on how much you use. I switched to pay less not to pay more. Jesus Christ I am on disability and can not afford this. Customer service is really bad as well. I think it is time to contact my attorney. Last time I checked it was against the law to RIP PEOPLE OFF !!
Response: Juliane - thank you for reaching out. We are sorry that you feel that you are not being billed fairly. We take these comments very seriously and seek to educate our customers on the very best way to lower their electricity usage. A manager has reached out to you and prepared a full written supervisory review that will hopefully illustrate what's going on with your usage. Call us at 888-963-9363 if you have any questions about the document.
Payless is awesome
Response: Thank you Tricia! Awesome customers like you makes Payless Power what we are today!
AMAZING SERVICE!!! Thank you very much.
Response: Stephan - thank you for the amazing compliment and for being our customer!
It is great I get my usage each day which allows me to manage my account.
Response: Thank you Dana. We are thrilled that you have been able to use Payless Power to your fullest advantage. Thank you!
I been using Payless Power for a year now.
I have received many offers to switch and a couple even had a lower rate but the service I have had with Payless Power I just can not switch to another company . Love you guys keep up the great work.
William B.29
Response: William - that is the highest praise an electric company can receive. We are honored that you continue to give us the opportunity to serve your home. Thank you!
i am very happy and satisfied with payless power.i am paying a whole lot less on electricity. i am very interested in the partnership program to help others in the situation i was in.Thank you so much payless.
Response: Johnnie - thank you for the wonderful recommendation. We would also love to have you on our affiliate team!
This is the best easiest way to control your electric usage and pay your bill easy apps I love it thank you Payless for being there for me
Response: Thoms - thank you so much for the wonderful compliment and for allowing us to be your electric provider!
This company is a joke. I’m looking to switch. I feel like I’m getting robbed. I’m gone a lot out of state and some days my daily charge is higher than when I’m home. How in the hell is possible when I live by myself and I’m not home for a week??? Why is it high and I’m not even home… Robbery at it’s finest
Response: Kenneth - thank you for sharing your experience. We are regretful its not been a positive one. As a retail electric provider we don't perform your meter reads but we can show you how you can confirm your reads against what we bill you for. You never have to wonder if you are being billed fairly or accurately. Just call us at 888-963-9363 and we can review your charges with you.
Great yall are so great
Response: Ralph - thank you for being a great customer!
Worst customer service. The only thing that i like about this company is the send you an update of power usage. But at the same time they also show how much you’re getting ripped off.
Response: Jesus - thank you for reaching out. We are always very concerned if one of our customer's does not have a clear understanding of their billing. This can sometimes result in a customer feeling that they are not being charged fairly. We can clear this up though so please call us at 888-963-9363 so we can go over your account with you.
