I was with this company from July this year to 2 days ago. This company is the most expensive companies I have ever been with. I know you say “keep your balance about 35$ for a 20% discount” and I have had over 35$ a few times but, that 20% isn’t really different than regular price. During the heat, my electric bill was around 10-12$ everyday! When I had over 35$ in my account (trying to get a lower daily price), my bill would only go down to 9.50$ to 10.50$. When it started getting cold, we have kept our thermostat at 70• at all times because temperature outside was always around the same everyday. So I started getting billed around 5$ for a few days and then all of the sudden it would jump to 8-9$, even though I was not using more electrictricty and the outside temperature was stil low. Then about 1-2 weeks ago I started being charged around 10$ again!! Using the same amount of electricity and outside was around the same cold temperature. It got to where I was going broke from just the electric alone and I would have to scrape up around 20$ to put into my account and it would only last 2 days max and most times it would only last even 1 day! So I was constantly having to put in more money. Then about a week ago just when I think my electric is going back down to normal, I get up to see a text from customer service telling me that I was freaking “under billed” the last week so even more money (around 5$) , had been taken out of my account so then my account was negative. I called them to ask about being “underbilled” and was telling them how wrong it is to do that and the representative stuttered around telling me that sometimes this happens because the meter was read wrong or it hadn’t been read yet so they guessed how much I would be charged… wtf?! I ask him if this happens a lot and he said no it rarely ever happens and he is sure it won’t happen again. Then 4 days ago I was charged my daily fee and I had around 5$ left in my account so I thought I could wait til the next day to put money in and then I ofcourse got another message telling me I was underbilledn yet again and now my account was around 2$ negative again and would be disconnected if I didn’t make a payment. It is billcrap that y’all do this! This company has caused us so much stress and misery and caused us to go broke. They have made so much money off of me and the other day I was literally like 75 CENTS negative and I called to see if I could put 1$ into my account to buy time since my husband wasn’t gonna be back til later. He told me “no we don’t accept anything like that.” So my electricity was disconnected because I was negative 75 CENTS!
Response: Hello - we regret to hear that you feel you were being billed incorrectly. If you would like to contact us at https://paylesspower.com/contact-us/ we can provide a full supervisory review of your charges. A quick analysis of your account shows that you were our customer from August through November 1 and that your average daily invoice price was about $7.00 including all taxes and fees.. I’m not sure where the confusion was about $10 daily invoices but we would be happy to send you a statement of usage and payments so you can review all of your daily charges etc in writing. Please note that your usage comes from meter reads as provided by AEP. We do not read your meter and any provider you use would utilize the same meter reads for your billing. There are instances when billing adjustments have to be made for customers. Sometimes these result in a credit or additional charges. These adjustments are called true-ups. True-ups occur in 2 circumstances. The most common occurrence happens when we do not receive AEP’s meter read in time to run your billing on time. When this happens an estimate is generated until the meter read arrives which is usually the next day. The other type of true up occurs when AEP performs their meter read for the entire 30-day billing cycle. If discrepancies are found there will be a true up. I understand that this can be frustrating but there are strict state regulations to measure your electricity consumption. We use the verified data as provided by AEP. All of these measurements can be verified through www.smartmetertexas.com. This is a free site operated by the State which shows your consumption. You never have to take any electric provider at their word when it comes to the amount of power they are billing you for. You can audit it daily. Your new provider can assist with your registration. I hope this helps.
As the pastor of the church, we can honestly say this is the best energy program we have ever had. I absolutely enjoy the pre-pay program. Every church or business ought to hook up. Keep up the great service. Thanks. Bro. Gaston
Response: Thank you, Brother Gaston. We are honored to provide service for your Church!
Payless Power is a life saver I don’t know what I would have done if this company was not available. I’ve been paying high electric bill for years but with this company I only pay what I use and they don’t charge extra fees… Thank y’all so much for being there for your customers and may God bless you….
Response: Hi Sarah - we are the ones thankful for the opportunity to earn your trust and your business. Thank you!
I was worried about getting a prepaid light company but I absolutely love this company have not had any issues and very low daily rates
Response: Brittany - we are overjoyed that we were able to change your mind about pre-paid service. Thank you for the opportunity!
Have been using payless power since June. Not problems so far! I have also recommended payless to my sister’s, and now they have it and love it. Also, I love how I am able to extend my bill, even if it’s just a few extra hours. Highly recommend payless power!!
Response: Theresa - thanks to you and your family for the sacrifices you make for our country! We feel that the greatest compliment a company can get is when a customer refers their family or friends. Thank you for that honor!
Overall, an excellent company!! Rates are a tad high than some other companies. However, I love the daily text messages and it really helps me conserve and track my energy usage! I plan on staying with this company for a while.
Response: Michael - thanks for taking the time to share your review. We have some great new plans coming at the end of November. We think you will be very pleased with these new options. Stay tuned!
We absolutely love everything. Its easy and very helpful on showing us what the full charges are on a daily base. Instead of stressing out every month how much our bill is every month. Customer service is awesome and willing to explain precise details about anything. We have had no problems and are very very HAPPY customers. Thank you
Response: Jimmy - thank you for sharing your experiences. It's our pleasure to provide electric service to your family!
I like paylesspower very much service is very good
Response: Hello. Thank you for taking the time to post such a nice review. We are always trying to improve and there are some great features right around the corner. We think you will be pleased!
I love Payless great rates and customer service! I recommended them to my mother and now she gets to enjoy Payless as well. Keep up the great work
Response: Ty - thank you for sharing your story. We think that there is no greater testimony from a customer than when they refer a friend or family member... especially their mother. Thank you for the vote of confidence.
I love this company ! They recently helped me with a huge issue. thank goodness that it didn’t go as bad as I thought, but they were great in working with me
Response: Deborah, we are glad to help. Thanks for your business and for being an awesome Payless Power customer!
