Great customer service, fantastic rates, easy to maintain your account, daily notices available, no long term contracts or big deposits. You can’t go wrong with Payless Power!! I’m a 2+ years customer and I love the flexibility.
Response: Cheryl - fantastic service means nothing without a fantastic customer like you! Thanks for giving us an opportunity to serve you!
Brand new to this site. Been more than 72 hours since last automatic daily notice of usage and charges (which was Wednesday 11/15/2017 7:03am CST). Tried to view transaction history on site (not available yet). Available balance showing for my account is $0.69 less than was showing three days ago (and I know I’ve used more electricity than that). The telephone number given for help viewing account [on-line?] (888-620-3789) has auto-attendant menu with no options for help viewing account. You need a new category for rating: Zero stars (“0”).
Response: Andrew, thank you for your inquiry. I apologize for the inconvenience but there is no need to be alarmed. You may have noticed the lengthy text message we sent out on Wednesday stating that were are in the process of converting to a new billing system that will offer many new enhanced features. The message also stated that customers may not see text updates for up to 72 hours. Your first update will be delivered today around 2:00 PM and should cover charges for 11/15 and 11/16. Daily charges will be billed 2 days in arrears going forward. We have corresponded many times and I have alluded in the past to the system enhancements that were in the works. A major part of this is the new full-service customer portal. There will be a link in the text message you receive this afternoon. Just follow that link to register and going forward you will be able to review itemized invoices, create usage statements, store a card on file and set auto-payments. You can also enroll here: https://login.paylesspower.com/login
Updated site looks great. User friendly site plus a nice paint job to a great service.
Response: Odvin - thank you for the kind words! A lot of folks have worked hard on rolling out the new portal. Keep checking because more and more new features will become available over the coming weeks!
Payless has the best service ever, quick to set up, easy payments, and no problems whatsoever! I wish it would’ve been my first choice!
Response: Caitlin - great things come to those who wait ;) We may not have been your first choice but hopefully, we will be the last for a while!
Smooth since enrollment with user friendly billing. Never a glitch. Thank you!
Response: John - thank you so much! It is our pleasure to serve as your electric provider!
Love this service!
Response: Thank you, Annabelle! We love having you as our customer!
Great company and I’m very happy with this company and I like how they work with you.
Response: Manuel - we take the responsibility of serving as your electric provider very seriously and appreciate your business!
Love it, pay as you go……..I think everyone should go with Payless!!!!!??
Response: Becky - thank you so much! We think so too and we are thrilled that you feel this way!
I was skeptical on deal with a prepaid company but i’m not now. Other companies wanted a large deposit that i was not able to afford upfront. Thank god for payless power!!! I would recommend this company to anyone
Response: Briana - sometimes leaps of faith can pay great dividends! Thank you for the wonderful compliment and for trusting us with your service!
Payless Power is affordable and keeps you updated everyday on your usage and balance. I would highly recommend!
Response: Thank you, Margaret! We are honored to provide service to your home!
