Easy to pay. Thank you.
Response: Thank you for the feedback it's greatly appreciated! Published on August 30, 2022
Went to try to switch light companies today and they say its a switch hold but how when ive paid off the payment plan like its crazy
Response: Ms Daniels- Switch-hold removal can be one of the most frustrating processes when it comes to electricity. In your case I records show that the hold was moved early last week. A supervisor will reach out to you to discuss. 888 963 9363 Published on August 29, 2022
People shouldn’t be charged if they can’t pay a minimum of $150.00. That’s just ridiculous for a person who don’t have that kinda money.
Response: Ms Primus- Your comments state that that people should not be charged for not being able to pay $150. That is understandable and that’s whey we have multiple plans that approach they minimum payment fee differently. You can also avoid the fee and make payments as small as $40 by enrolling in autopay . Call us at 888 963 9363 for more information or sign up for and manage autopay on your My Account portal. Published on August 29, 2022
Worse customer service!!! Even if you never asked for extensions, you get treated as bad customer!!!
Response: Mr Hernandez- Your review states that you feel like you get treated like a bad customer for asking for an account protection even though you never do so. I know it can be very upsetting when you request an option and it is not available to you. Please note that our automated systems can offer same day extensions until 8:00 PM for qualified accounts. The live staff has to follow these same parameters. The primary rules for an extension are 1.) a negative account balance 2.) the customer can only get one extension while the account is negative . As a pre-paid company we cannot offer customers extended period of protection . We can offer payment arrangements called deferred payment plans. Under this DPP we can advance a credit to you covering your negative balance +$20 for your future usage. This is available to you as long as your balance is $0.00 or less and you do not already have a DPP in place. Bothe the account protection and DPP are available through the automated phone system and your My Account Customer Portal. Call us at 888 963 9363 for more information. Published on August 29, 2022
Rápido y fácil
Response: Muchas gracias por su commenatario! Published on August 29, 2022
Good it was easy to set up
Response: Thank you Brandy for the feedback it's greatly appreciated! Published on August 29, 2022
Payless makes it easy to pay your electric bill!! Love the service!
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers Published on August 29, 2022
I love the convenience of Payless power
Response: Thank you Victoria for the 5 star review! Published on August 29, 2022
Easy way to make a payment ????????
Response: Glad we can make the online portal easy and convenient as possible! Published on August 29, 2022
The service is great
Response: Thank you for being a great customer! Published on August 29, 2022
