Rates have continued to go up, $12.00 a day is excessive; that is with “20% discount.”
Powertochoose.org. Looking at new companies.
Response: MaryAnn, We are sorry that you feel our rates keep going up. Our rates have not changed, but the weather certainly has. Because of the unusually cold winter we are having in the area, it causes your home's heater to work even harder, regardless of how little you use it. At Payless Power, we only bill for what the meter reads, just like other electric companies.
I would like to receive a text everyday like I use to. This was beneficial to me because it would tell me daily usage and kw I was using. How can I start receiving these text again?
Response: Mindy, No problem! Call our Customer Service team at 888-963-9363 and they can help get your daily balance alerts back via text message. Receiving the daily alerts via text or email is definitely beneficial in monitoring your account!
I’m unable to view how much I’Am being charged for usage, perversely I was able to view how much I used and the fee changed for that day, now I only get notifications for usage and current balance. Example yesterday 1/3/2018 ended with $12. Balance to day 1/4/2018 it says $ -0.30 and daily use of $8.68. Why I’m I in the negative when there should be at lease a $2.00 balance. I’ve called several times to find out how I go from having 16kwt to 80kwt due to a site change? Needing answers
Response: Hi James, Thank you for bringing this to our attention. Have you been able to get in touch with our customer service team yet to address questions our your account? If not, please call 888-963-9363.
Been a loyal customer with Payless Power since 2014. Customer Service reps are always very friendly and soooo helpful (except for only one time, I got one that thought she owned the place….). They want to help you not just take your money, and if you are in a bind with your electricity, they will help you and not make you feel like a bum.
Response: Stephanie, Thank you for the kind words! Our customer service representatives work hard to support you as best we can. We hope that our daily balance alerts give you the flexibility to know when you need to make a payment as well as give you transparency. We appreciate you!
I been getting inaccurate information on my account and have been trying to get ahold of the company for days now they have turned off my service and my balance continues to go up litterally within two hours which is unbelievable I have small children in my home and I have no electricity/heat and are still not able to get ahold of anyone to make payment arrangements
Response: Cristian, Were you able to finally speak with one of our customer service representatives? If not, we would love to speak with you. Please call us at 888-963-9363. Payless Power can only bill for what the meter reads, so if you think something is inaccurate, you can register your meter at www.smartmetertexas.com to see more in depth details.
I would like to know why mine and MANY others in my area that use this company have seen EXTREMELY DRASTIC increases in “usage” this month. We all live in small apartments and are rarely home. NOT HAPPY AT ALL. I’ve called and been told that since I have a SMART METER its 100% accurate and there’s nothing they can do. I don’t buy it. Public Utility Commission will be my next step since I can’t get answers.
Response: Lori, You are correct, many others have seen large increases in usage over the past 4-6 weeks. This is due to Texas enduring one of its coldest winters on record. Even though you aren't home, the items you have plugged in to outlets still require electricity (even if they aren't powered on) and your heater requires more work to warm up your home, even if you only use your heater sporadically. Please give us a call at 888-963-9363 to go over your usage in more detail.
I’ve used these company for years..recently the prices have more than trippled..I will be looking for another company
Response: Cheryl, We hope that you will continue to give us a chance to keep you as a customer. Due to the harsh winter we have had to endure, many peoples' usage has increased, even when using the heater sporadically as it is increasingly difficult for the heater to work efficiently. Payless Power is only able to bill for what the meter reads. If you would like more detail about your meter, you can register it at www.smartmetertexas.com. Again, we hope this helps!
Easy setup, fair prices, so far all in all great deal. Definitely would recommend this company.
Response: Brady, We are glad the ease of getting started and great rates is why you chose to go with Payless Power! Our goal is to provide these two items to each and every customer.
I have already submitted 1 review and never heard anything back NOR do I see it on here. I put 50 dollars this morning and was charged about 20 dollars for my usage yesterday. This has been going on for the past several weeks. I understand it’s been cold but I have kept my heater at 72 and I live in a small trailer. There is no way we are using 100-144 kw per day. You can save the excuse of oh well most people aren’t use to the colder temps. I would understand it going up a little but I ran my a.c. constantly in the summer and was around $7 per day. Again I live in a small trailer. $20 per day is close to $600 per month. That’s insane and I will be switching companies immediately. I would absolutely not recommend this company to anyone.
Response: I'm sorry for the inconvenience. A supervisor will be in contact with you to discuss your issue. You may also call us at 888-963-9363 if you need any further assistance.
This is the worst company I havr dealt with. You csn never get thru the lune unless its the sales side and they dont respond to emails. My kilowatt usage was higher when ni ine was home than when we were home all day. How is that possible. No one ever called to discuss my concerns so I am leaving this company and will spread the word to everyone I know to not do business with your company.
Response: Patrice, We apologize for the long wait time you experienced when calling in to speak with customer service. Due to the unusually cold temperatures as well as the True Up period, our call volume was very high. Your kwh usage was likely higher than normal due to the very cold temperatures...even if you keep your heater running sporadically, it is more difficult for it to heat your home the colder it gets. We hope you will give us another chance, and if you would like to discuss your account in more detail, please call us at 888-963-9363.
