I received horrific service from XXXXXX on 06/14/2017. She needs customer service training. Gave one star, because that’s the minimum allowed.
Response: Charlotte, thank you for your comments. We take this type of feedback very seriously and will review the call for any improvement opportunities.
Last year Payless power was wonderful I told a lot of people about Payless power this year there charging me more per kWh you would think for being a customer they would give you a good rate this year I wouldn’t recommend Payless power when I find a good rate I will change unless Payless power takes care of there customers
Response: John, thank you for sharing your feelings about our service. We always want to hear how we are doing in our customer's eyes, even when if the review is not stellar. It is true that you were paying a slightly cheaper rate back in 2015 when your service began. The rates have increased a bit since then because wholesale costs in Texas have increased. Even though the rates changed, we also eliminated all minimum usage fees and reduced the daily customer fee from .$50 per day to $.33 per day. The reduction in fees, especially in months with lower usage, can result in big savings. A feature we have added that you can take advantage is the Flex Pay discount. Maintain a positive balance of just $35 and we will reward you with a discount. The discount is presently 2.6 cents off per kilowatt hour, which is a 20% savings off of our standard rate! 20% savings plus giving yourself a cushion against disconnection by simply maintaining a $35 balance is a win/win! Call us at 888-963-9363 for more details.
Easy and convenient. Two words not normally associated with power companies and their customer service. I love it!
Response: Justin - Payless Power has two words for you... Thank You!!!!
I am extremely happy and satisfied with your service. This is the first time in twenty years that I feel like I have control over my electric spending. The only thing that could ever be better would be to own my own windmill lol. Keep up the fantastic work and thank you!
Response: Madeline - we're happy we've helped you to post pone your windmill purchase! Thanks for giving us a shot!
I’m so sick of payless power. They know that people signing up with them have no other option than prepaid and they start off with one rate and then Jack it up. I am doing everything in my power to switch companies because I do not feel like they are charging fair prices or that they care about me as a customer. Signing up with them may be someone’s only option but if you have a choice then don’t do it it ends up costing you so much more than normal electric service. Again very disappointed with the company and customer service as I have tried to call them and resolve my issues but was instead talked down to
Response: Hello - we regret to hear that you feel you have been billed unfairly. We take this feedback very seriously and would be very happy to cover any concerns you may have. We can also provide you with methods that will allow you to verify your usage independently. Just call us at 888-963-9363 and we can go over everything with you.
Awesome and fast service! Lowest electric I’ve ever had! Even in hot Texas summer’s!!!
Response: Lillie - we are so glad that you are with us! Summer is here again and we will do our best to make it as comfortable as possible in the Texas heat!
I have been with Payless Power for over 2 years, and I am more than pleased . They make payments affordable and they have lots of payment locations including Wal-Mart. The customer service is friendly and patient, and if u can’t make it to the store or can’t add any money with your credit card, they offer payment extensions. They make me feel like they r on my side. I would recommend this company to anyone; even a family member..
Response: Melody - thank you so much for sharing your story. Payless Power is indeed on your side and will continue to strive to provide you with the best service possible :)
Best service ever ?
Response: Wow Monica! We are so happy that have been able to provide an awesome electrical service solution for your home!
I am so mad at this company. Keep getting charged 8 plus dollars a day and my a/c is not even on !!! They just take a guess on how much you use. I switched to pay less not to pay more. Jesus Christ I am on disability and can not afford this. Customer service is really bad as well. I think it is time to contact my attorney. Last time I checked it was against the law to RIP PEOPLE OFF !!
Response: Juliane - thank you for reaching out. We are sorry that you feel that you are not being billed fairly. We take these comments very seriously and seek to educate our customers on the very best way to lower their electricity usage. A manager has reached out to you and prepared a full written supervisory review that will hopefully illustrate what's going on with your usage. Call us at 888-963-9363 if you have any questions about the document.
Payless is awesome
Response: Thank you Tricia! Awesome customers like you makes Payless Power what we are today!