just starting service
Response: Welcome Brandon! Happy to have you as a new customer of Payless Power(: Published on August 02, 2018
Rates are crazy high
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on August 02, 2018
The bill just keeps getting ridiculously high…I’ve had this company for years and I’d never had this issue untill a few months back now…time to switch!
Response: Thank you for providing your feedback it’s greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Another way on receiving a discount is when you use more than 17 KWH a day. You can also register with smartmetertexas.com this will break your usage down to 15 min intervals allowing you to see between what hours of the day usage is being reported the most, This can be very helpful especially during the summertime once mild temperatures start, you will see a decrease in your usage. Please reach out to our customer care dept at 888-963-9363 if you have any questions or concerns. Published on August 02, 2018
“Experience the Payless Power difference” The only difference I have experienced is receiving the worst customer service experience in the Utilty industry. I do not recommend this company to anyone. There are better rates and better customer service. They do not value customers and only charge fees to profit money. They also keep deleting my reviews. We’ll see if this review is posted.
Response: Thank you Precious for the feedback we really do take the feedback into consideration and we apologize for the experience you're having with our service. I do see a review from the ends of june inquiry your issue & a manager did address the issues you were experiencing in a detailed format to resolve the problem. If you did not receive it I could resend it or you are more than welcome to reach out to our customer care dept at 888-963-9363 to get the information that was provided from the manager. Published on August 02, 2018
Great the process was super easy I really enjoyed signing up
Response: Thank you so much for your review! We are glad you are a satisfied customer we appreciate having you with Payless Power Thank you for being a loyal customer! Published on August 01, 2018
The payment process was very easy. Have yet to see use the actual electric services but soon.
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on August 01, 2018
Great service! I haven’t had any problems. Payless Power is the BEST!
Response: Thank you so much for your review! We are glad you are a satisfied customer we appreciate having you with Payless Power Thank you for being a loyal customer! Published on August 01, 2018
excellent process
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on August 01, 2018
Just payed my payment I hope my electricity comes on soon
Response: Hello we hope your services were activated if you need any assistance on your account please contact our Customer Service department during business hours or you can also email us! Thank you for this review! Published on August 01, 2018
I love the service and the process of the payment
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on August 01, 2018
