I like that I’m notified about my daily balance.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on October 07, 2022
When I signed up for service this summer, Payless was the best rate I could find and I actually liked the thought of prepaid. My EFL states that I am in a 12 Month Rate Lock Plan. However, each month I am paying more and more per kWh!! I signed up based on a locked in per kWh expectation. I realize that my usage is decreasing with the cooler weather, but it’s deceptive and a lie to call a plan ‘Rate Lock’ if the per kWh rate changes each month. EFL Rate Lock per kWh: 15.6¢ 15.2¢ 15.0¢ Energy Charge + TDSP + Taxes July: 15.0¢ August: 15.04¢ September: 16.68¢ Here’s the kicker for… So far for October: Oct 1: 16.09¢ Oct 2: 17.0¢ I’ve lost all faith in this being a good idea and will no longer recommend, but I will actively discourage others from trying or using Payless. All you will do will PAY MORE!
Response: Hi Winnie- Your comments state that your rates have gone up since you started so you will actively discourage customers from choosing Payless Power. Your concerns are understandable for also explainable. A review of your account show that the figures you are providing comes from the average monthly rate on the bottom of your statement. Please note that the average rate on the bottom of the summary must include all costs incurred outside of taxes and these would be factored into the average. Your energy rate has not increased. It is the same that you signed up for . Centerpoint charges did increase and that has impacted you however this is not a Payless Power charge- this is instituted by Centerpoint to every retail electric provider to pass through. Also, if there are ever billing corrections from a previous month that will affect the average as well. A supervisor will reach out to you to discuss. 888 963 9363. Published on October 05, 2022
Horrible charges Horrible Horrible Customer Service so inconsiderate I called someone today and she hung the phone up in my face
Response: Hello- We are not able to locate an account for you . Please contact us at 888 963 9363 or email us through your customer portal so we can learn more about your experience and review your call recordings. Published on October 05, 2022
I like that I’m notified about my daily balance.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on October 04, 2022
Have recommended ya’ll to family and friends.
Response: Thank you so much for the recommendations we look forward to having them as a new customer! Published on October 04, 2022
Great company to be with if you can’t get anything else to cooperate with you now a days people are having money problems and are not rich. GREAT CUSTOMER SERVICE!!!!!!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on October 04, 2022
Good I am enjoying service so far
Response: Thank you so much for sharing your service experience! Published on October 04, 2022
I’m new to PayLess Power. I’ll reserve my experience for future encounters. However, the setup process & direct customer service from Ann was great! I’m a landlord and look forward to doing business with this provider. There’s easy usage for temporary services needed until new tenants move in.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on October 04, 2022
Easy payment system
Response: Thank you so much for sharing your service experience! Published on October 04, 2022
Great service, easy to use when your in a hurry or busy
Response: Thank you so much for being a great customer! Published on October 04, 2022
