Convenient service and easy to use.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on October 27, 2022
Easy to set up used at an apartment and a house. Rates are great. Would definitely recommend.
Response: Thank you for rating us! We are proud to meet your expectations. Thank you for allowing us to improve and innovate our services. Published on October 27, 2022
Very good service always reliable
Response: Thank you so much for the 5 star review! Published on October 27, 2022
Easy to work with
Response: Glad we can make your experience easy as possible! Published on October 27, 2022
Payless Power is an awesome energy provider, and their website is easy to navigate. Thanks for all you do, Payless Power.
Response: Thank you so much for the 5 star review! Published on October 25, 2022
Easy to sign up and pay.
Response: Glad we can make your enrollment process easy as possible! Published on October 25, 2022
Easy process!!!
Response: Thank you so much for the feedback it's greatly appreciated! Published on October 25, 2022
I don’t want a pay as u go
Response: Ms Bgoya- Your comments state that you do not want pay as you go service. Its not good to feel like you are stuck with an product that doesn’t work for you. However you can treat your plan like a post paid plan . Once you have completed your first month we can help you estimate what a month’s worth of charges might be so you can make single large monthly payments as you would if you had a post paid plan. We will also be adding post paid service at the beginning of the year and you are welcome to apply for approval as soon as it is available. Call us at 888 963 9363 for more details. Published on October 24, 2022
If I could give 0 stars I definitely would. This is the worst prepaid light company ever. Today after 12pm noon I received an ADDITIONAL $55.30 deduction from my balance causing my account to go into the negatives only AFTER they had already deducted money from my account for the previous days usage which originally left me in good standings with a positive balance. I then try to request an extension and I am unable to due to a “disconnect of service order being sent out” which is RIDICULOUS. Why charge me this morning for the usage of 26kwh which left me in good standings and then turn around and deduct $55.30 from my account after noon which caused me to go in the negatives and not give me the chance to even request an extension. You guys took back a credit that was given from the previous month where I was OVERCHARGED. I am still being OVERCHARGED. This company is greedy! No one really helps because they don’t really care. The internal account service department needs to look into this more thoroughly it doesn’t make sense. You guys are NOT ACCURATE with the usage at all and please do not advise me to do anything with the smart meter! You guys need to do better I cannot wait to switch light companies!
Response: Jasmine- Your comments state that you are upset because there was an additional charge of $55.30 deducted from your account. It’s very understandable that you would alarmed by this. Our records show that we spoke to you earlier this month and opened a billing review request . A temporary credit was placed on your account until we received your monthly usage invoice from Oncor. That was received and a review of the usage showed that the credit was not warranted so it was reversed. A supervisor will reach out to you to go over this you . Published on October 21, 2022
Th two daily emails are really annoying. I would prefer just being able to make a monthly deposit for cover a normal month’s energy use, and if use were more than normal, one email would suffice to add to my account balance. My husband and I just moved to Houston and have so many other issues to occupuy our computer and patience that we would like not to be spending our energies on excess emails that are not wanted.
Response: Mrs. De Stefano- Thank you for your feedback we will consider it when planning upgrades to our system. In the mean time , you can choose to only receive texts or emails instead of both. Please contact us at 888 963 9363 or via email through your customer portal to update your communication preferences. Published on October 20, 2022
