Spoke with Seresa and she was wonderful.
Response: Thank you so much for sharing the feedback it's greatly appreciated! Glad she was able to assist you on your account! Published on November 08, 2022
No lo sé creo que antes pagaba menos pero no está Yam mal
Yo no quiero darle una estrella porque aparte de que me cobraron 75 una vez y ya después 40 ahora no quieren dar ni una extensión casi no uso luz y ya llevo mucho dinero metiendo no le roben al pobre
Response: Hola, gracias por los comentarios. Es muy apreciado. Ofrecemos extensiones y están disponibles. Asegúrese de llamar al 888-963-9363 antes del mediodía para solicitar esta extensión. Published on November 03, 2022
Restoration time is supposed to be 2 hours or less !! I have been waiting 4 hours for my service to be restored. I paid on my account around 3pm my lights did not come back on until 7:22pm.
Response: Brycen- You are correct that a reconnection of services should occur within two hours. A delay of 4 hours is definitely outside of the normal range and is a big deal. These types of issues occur when the meter does not accept the remote reconnection signal . Some times this can be corrected without having to dispatch a technician to the residence but if a truck has to roll it can take up to 24 hours. This is very rare though. Luckily our records show that your power was restored . Please call us at 888 963 9363 if you have any questions regarding this . Published on November 03, 2022
Making a payment is super fast and easy.
Response: Glad we can make your payment method easy as possible! Published on November 01, 2022
Easy setup for service, no deposit. Quick process.
Response: Thank you for the feedback it's greatly appreciated! Published on November 01, 2022
It was easier to get started than I thought it would be.
Response: Glad we can make your online enrollment easy and convenient as possible! Published on November 01, 2022
Want let me login into my account
Response: Hello- We apologize for the inconvenient please call in at 888-963-9363 and a representative will further assist you on logging in. Published on November 01, 2022
Love this service!
Response: Thank you so much for the 5 star review! Published on November 01, 2022
It was very simple.
Response: Thank you for the feedback it's greatly appreciated! Published on October 27, 2022
