Great service! I would definitely recommend this service to family and friends. Thanks
Response: Thank you so much for being a great customer! Published on December 08, 2022
Very easy to use and no haste
Response: Glad we can make your experience easy as possible! Published on December 08, 2022
Easy access and fast services I’m very satisfied. Great customer service and willing to help in anyway. Thank you.
Response: Thank you so much for the great feedback it's greatly appreciated! Published on December 08, 2022
That’s great and easy service
Response: Thank you for being a great customer! Published on December 08, 2022
Love how easy it is !!
Response: Glad we can make your experience easy as possible! Published on December 08, 2022
Way too expensive. My friend has an apartment and is home way more than me using electricity and pays less than HALF of what I am paying monthly. It’s ridiculous. My sisters 3 bedroom 2000sq ft house pays about the same as me for a 2bedroom 700sq ft APARTMENT. That’s insane. Don’t do it. Can’t wait to be out of this contract!
Response: Ms. Lorince- Your comments state that your friend and sister pay less at their homes even though one is home more and the other has a much larger residence. This can be extremely concerning to any customer and is understandable. Please keep in mind that there are many environmental factors that can result in a difference between one residence and the next… insulation, windows, & shade trees are some of these. The main one is the age and efficiency rating of your HVAC system . Sadly , apartment complexes don’t periodically change out AC units just to help tenants lower costs. It’s not unusual for a complex to have units that are 20-30 years old instead of new energy efficient units. You may also audit your usage by registering free of charge at www.smartmetertexas.com. You may do this through your MyAccount Portal . Payless Power is in alignment with its KWH rates with all major competitors . Wholesale prices have been at record rates through the year and specifically over the summer. This means that you should see some price relief upon your contract renewal. Published on December 01, 2022
If I can give them a negative star I would I was at work n my bill got bhind paid my bill at 8:30pm last night woke up this morning my services is still disconnected it’s very cold outside I have children and my food and my fridge has went bad you guys are the worse company in the world n this is the worst experience ever you all are not easy or convenient your kinda expensive and very quick to disconnect but when it’s time to restore service nobody can call or anything these is no after hour service or anything
Response: Damarco- Please accept our apologies for the delay. This was the result of an internal system issue. A credit has been applied to your account that should provide around 5 days of free service to compensate for the trouble to you and your family. Call us at 888 963 9363 if we can be of further assistance. Published on December 01, 2022
It’s shouldn’t be pay less it should be pay more
Response: Ms Jones- Many customers are probably saying similar things about their provider. That’s completely understandable as whole electricity rates across the sates reached all time highs this year. This is due to the cost of natural gas which power electricity generation plants across the state. The good news is that Oncor reported yesterday that they plan on reducing their delivery fees by close to a penny per KWH In March which will bring a little much needed relief. If you have specific questions regarding your charges or usage please call us at 888 963 9363. Published on December 01, 2022
I thought it was a good company but I put money on my account and I’m still in the hospital nothing is being used at home yet I have received a message saying that I’m critically low .How can that be if I have spent the last 4-5 days in the hospital? I’m high risk health yet I don’t qualify for a extension either.This is not a good company they don’t even address the current balance or current issue. I have written many times so I have also contacted bbb and if they don’t correct the issue I will call the health department as well .Becareful
Response: Mr. Torres, You review states that you no longer feel Payless Power is a good company because you were in the hospital for a lengthy stay but still continued to receive usage and charges. You also need assistance and have not received any. Recovering from a major health issue can have a major impact on almost all customers. It’s understandable that the stress of your health and recovery could really add to your concerns. A supervisor will reach out to discuss your issues. I do not see a record of you speaking to us about these issues. There was a call today about another issue but it appears that your released the call. There is a payment arrangement option for you. Also , I do see a drop in your daily usage over a recent 4 day span. Please note that your Payless Plan includes a daily fee of $3.25 . This includes up to your first 17KWH of usage at no extra charge and the prorated monthly TDSP fee , etc. A supervisor can discuss these issues with you or you may also call us back at 888 963 9363 Published on December 01, 2022
Awful. I am overcharged like crazy. I somehow pay almost $300 a month in a 950 sq foot 2 bed/2 bath apartment. Absolute ripoff. It’s more expensive than my houses electric bill was a city over. Horrible.
Response: Ms Glidewell- Your comments state that you feel you are being over charged and that your bills for other homes in the next city were cheaper. A supervisor will contact you to learn more about your observations. I have reviewed your monthly billing summaries for the last 3 months and do not see charges coming close to $300 in a month. Now this may seem more because with pre-paid you have to put money on the account in advance, but the charges themselves do not approach $300 monthly for your apartment. Please call us at 888 963 9363 and we can go over this with you. Please note that when a customer feels like they are being over charged they can mean one of two things 1.) Their rate is higher than it should be 2.) They are being charged for more power than they consume. In your case, you are under a 12 month contract and the energy rate has not increased however Oncor did increase their delivery charges slightly starting in September. In regards to your usage. We bill you based on what your meter reports daily. We do not inflate or estimate your usage . You can audit your usage by registering at www. Smartmetertexas.com. The information you need to do this is posted in your MyAccount Portal. The portal also has some great usage graphs to show your usage on a monthly, daily, or even hourly basis. Finally, please keep in mind that there are many environmental factors that can result in difference between one residence and the next… insulation, windows, & shade trees are some of these. The main one is the age and efficiency rating of your HVAC system . Sadly , apartment complexes don’t periodically change out AC units just to help tenants lower costs. It’s not unusual for a complex to have units that are 20-30 years old instead of new energy efficient units. Call us at 888 963 9363 and we can discuss in more detail. Published on December 01, 2022
