A RIP OFF! A SCAM ! NOT GOOD FOR FAMILIES ON A BUDGET ! I HAVE SPENT HUNDREDS OVER THE COURSE OF 3 MONTHS WAY MORE THAN I WOULD SPEND ELSEWHERE! I WISH IT HAD NO STARS
Response: Ms Steadman- To recap- Your comments state that Payless Power is not a good option for families and that you have spent hundreds I past few months which is more than you would have with other companies . Because of this you feel you have been scammed. It’s a serious situation when a customer feels this way and I don’t blame you for the frustration . A review of your account shows that you are on a fixed rate plan so your rates have not gone up since you enrolled. Our rates are in reality in the same range as all major competitors . Usage does go up and down with the weather so the next thing to do is to confirm that you are being billing for your correct usage. The best way to do this is register at www.smartmetertexas.com the meter information you will need is located in your Payless Power My Account Portal. Another way to reduce your charges is to avoid the $4.95 minimum payment fee. You can do this by making fewer/larger payments of $75or more or my enrolling in autopay. Call customer care at 888 963 9363 for assistance. Published on January 16, 2023
Excellent customer service
Response: Thank you so much for the 5 star review! Published on January 13, 2023
Easy and fast I love this power company!
Response: Thank you Tamia for the kind words it's greatly appreciated! Published on January 13, 2023
Response: Thank you for the 5 star review! Published on January 13, 2023
Thank you it was easy and simply
Response: Thank you for sharing, Glad we can make your experience easy and convenient as possible! Published on January 13, 2023
It’s ok for now to use till you found where you want to go to
Response: Thank you for the feedback it's greatly appreciated! Published on January 13, 2023
Stay away from this company, If you are just moving here or whatever the case my be.This company is very over price they will start you low for couples of weeks, then come up with excuse to why it increase ” but you’re not doing nothing different at home .PLEASE keep your money $$ They need to change name to Pay more POWER. These people need to be reported!!!@ ******RIP OFF****RIP OFF*** SCAM YOU FOR MONEY & EXTRA FEE’S.
Response: Hi Lisa- To recap, you feel like Payless Power is a scam because your charges started off low and then increased even though your activity in your home remains basically the same . You also feel like there are extra fees. Since I’m unable to locate an account for you, I cannot review your billing but the first thing I would tell any customer is that Payless Power only bills you for the usage reported through your meter. You can audit this by registering with www.smartmetertexas.com. This is a free website operated by the Electric Reliability Council of Texas (ERCOT) and it allows you to see your daily usage in increments as small as 15 minutes. Your meter data is posted there at the same time we receive it so you can always rest assured that your are being billed for the proper amount of power used. The 2nd thing I would is advise is that since we currently only offer fixed rate plans to new customers , your rate did not go up shortly after your started. On the other hand, we did just come out of a historically cold period over Christmas which saw record demand for power across Texas . Smartmetertexas.com can help clarify this for you. There are also easy to use analysis tools on the Payless Power My Account Portal. Including summaries of your daily usage in relation to high and low temperatures in your area. Call us at 888 963 9363 and we can walk you through how to use these great educational and budgetary tools. We do have one potentially impactful fee, a $4.95 minimum payment fee for payments less than $75. We do not have disconnection, reconnection, assistance or late fees which are common across most competitors. You can avoid the minimum payment fee by making larger (and fewer) payments of by enrolling in autopay. Autopay customers can make payments as low as $40 with no fee. Published on January 10, 2023
Good progress I like it
Response: Thank you for the 5 star review! Published on January 09, 2023
Easy enrollment process and fair rates.
Response: Thank you Ivan for the feedback it's greatly appreciated! Published on January 09, 2023
Very Easy and quick love the process.
Response: Glad we can make your service experience easy as possible! Published on January 09, 2023
