This company is HORRIBLE! I just had $80 balance in my bill yesterday. Today it’s $48 so they have charged me $32 for one day of electricity! Can’t wait to leave this company
Horrible cut my power off while my account was in the positive and its during a freeze
Response: Mr Hawthorne- Your review states that Payless Power disconnected your power during a freeze when you had a positive balance. This is a very serious situation and we would like to learn more so a supervisor will be reaching out to you today. A review of our records does show that your service was disconnected recently but this was in fact due to a negative balance. We can go over this with you to eliminate any misunderstandings in the future. 888 963 9363 Published on December 27, 2022
When this over I’m never using this company again. I been in my apartment waiting on lights. I understand it’s my fault they got cut off forgot to pay but to have my kids and I in the dark in the cold and won’t turn my lights on. It said it will take 2 hours or less and it’s well over 2 hours. It’s night time can’t see shit can’t cook my kids just sit here in the dark waiting. This is so wrong I’ll will never with this company again
Response: Ms Adams- It’s a very serious situation when you need power and do not have it. This is especially true at night and when its cold outside. The local power utility, CenterPoint Energy , experienced widespread delays in processing reconnections n 12/21/22. They are the Company responsible for working the disconnection and reconnection orders we submit. Sadly, you would have experienced the same delays in restoring your service regardless of the electric provider you had selected. Luckily it a[appears your power was restored as soon as CenterPoint resolved their issue. Published on December 27, 2022
My bank account from Minnesota was use to pay somebody’s account, I received no help from Payless power on getting on money back.
Response: Mr Kylander- Once again we apologize for the inconvenience. I reached out to you directly on 12/21 to explain the process for getting your moneyback. We follow all standard credit card chargeback procedures. Please email us directly using the contact info on the email message if there are any delays with your bank. Published on December 27, 2022
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Love it and so easy to use
Response: Glad we can make your experience easy as possible! Published on December 20, 2022
I’m enjoying my service. Thanks for making my life more easy now. I can manage my lights with you guys
Response: Thank you for the feedback it's greatly appreciated! Published on December 20, 2022
Nice company would recommend
Response: Thank you for the 5 star review! Published on December 20, 2022
Great and fast easy to work witj
Response: Thank you for being a great customer! Published on December 20, 2022
Pay as you go very convenient for me it’s fast easy and very good
Response: Thank you for the 5 star review! Published on December 14, 2022
