Excellent customer service
Response: Thank you so much for the 5 star review! Published on January 13, 2023
Easy and fast I love this power company!
Response: Thank you Tamia for the kind words it's greatly appreciated! Published on January 13, 2023
Response: Thank you for the 5 star review! Published on January 13, 2023
Thank you it was easy and simply
Response: Thank you for sharing, Glad we can make your experience easy and convenient as possible! Published on January 13, 2023
It’s ok for now to use till you found where you want to go to
Response: Thank you for the feedback it's greatly appreciated! Published on January 13, 2023
Stay away from this company, If you are just moving here or whatever the case my be.This company is very over price they will start you low for couples of weeks, then come up with excuse to why it increase ” but you’re not doing nothing different at home .PLEASE keep your money $$ They need to change name to Pay more POWER. These people need to be reported!!!@ ******RIP OFF****RIP OFF*** SCAM YOU FOR MONEY & EXTRA FEE’S.
Response: Hi Lisa- To recap, you feel like Payless Power is a scam because your charges started off low and then increased even though your activity in your home remains basically the same . You also feel like there are extra fees. Since I’m unable to locate an account for you, I cannot review your billing but the first thing I would tell any customer is that Payless Power only bills you for the usage reported through your meter. You can audit this by registering with www.smartmetertexas.com. This is a free website operated by the Electric Reliability Council of Texas (ERCOT) and it allows you to see your daily usage in increments as small as 15 minutes. Your meter data is posted there at the same time we receive it so you can always rest assured that your are being billed for the proper amount of power used. The 2nd thing I would is advise is that since we currently only offer fixed rate plans to new customers , your rate did not go up shortly after your started. On the other hand, we did just come out of a historically cold period over Christmas which saw record demand for power across Texas . Smartmetertexas.com can help clarify this for you. There are also easy to use analysis tools on the Payless Power My Account Portal. Including summaries of your daily usage in relation to high and low temperatures in your area. Call us at 888 963 9363 and we can walk you through how to use these great educational and budgetary tools. We do have one potentially impactful fee, a $4.95 minimum payment fee for payments less than $75. We do not have disconnection, reconnection, assistance or late fees which are common across most competitors. You can avoid the minimum payment fee by making larger (and fewer) payments of by enrolling in autopay. Autopay customers can make payments as low as $40 with no fee. Published on January 10, 2023
Good progress I like it
Response: Thank you for the 5 star review! Published on January 09, 2023
Easy enrollment process and fair rates.
Response: Thank you Ivan for the feedback it's greatly appreciated! Published on January 09, 2023
Very Easy and quick love the process.
Response: Glad we can make your service experience easy as possible! Published on January 09, 2023
Great friendly customer service with affordable rates and plans and willing to work with you if you need a little extra time paying
Response: Thank you Lisa for being a great customer! Published on January 09, 2023
