No issues at all
Response: Thank you for the 5 star review. Published on January 20, 2023
God bless yall Thank you so much. Within 30 mins my power was turned on
Response: We are please to have you as a new customer and look forward to serving you! Published on January 19, 2023
No issues so far.
Response: Thank you Lisa for rating Payless Power! Published on January 19, 2023
We love Payless Power. Only thing we don’t like is the $5 fee if we make a payment under $75. Sometimes, all I have for the last few days of the month is $30 and it’s enough to get me to next payday. But other than that it’s great. We have a very large house and don’t spend a whole lot of time at home, so we’re actually paying for what we use, not what they think we use like previous contracted company.
Response: Thank you Ricci for sharing your service experience it's greatly appreciated! Published on January 19, 2023
This is THE BEST electricity company hands down. The people are sweet, but you rarely have to contact them. Plus it’s way cheaper. I was sick of handing over my money to people who gave you their behinds to kiss if you ever needed help.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on January 18, 2023
Response: Thank you for the 5 star review! Published on January 17, 2023
It’s very easy to keep up with your payments with the Payless System. The auto payments help to keep track in case you forget to make a payment. I’m very satisfied with this service.
Response: Thank you so much for the feedback it's greatly appreciated! Glad we can make your experience easy as possible! Published on January 17, 2023
Easier to set up
Response: Thank you Jonathan for the 5 star review! Published on January 17, 2023
It’s has charged me a multiple a 40$ at a time three times and is still pending charge and no indication of a positive balance I am enrolled in auto pay so that it will take from my card at a certain balance .. it’s tooken more than 130$ and still no positive balance..this is a issue that needs to be addressed
Response: Mr Ramirez- A supervisor will contact you to discuss the issue. We do see declined payments on your account however these funds were not posted. Please contact your bank regarding the pending charges and see if there is any documentation needed from Payless power to accelerate their release. 888 963 9363 Published on January 16, 2023
A RIP OFF! A SCAM ! NOT GOOD FOR FAMILIES ON A BUDGET ! I HAVE SPENT HUNDREDS OVER THE COURSE OF 3 MONTHS WAY MORE THAN I WOULD SPEND ELSEWHERE! I WISH IT HAD NO STARS
Response: Ms Steadman- To recap- Your comments state that Payless Power is not a good option for families and that you have spent hundreds I past few months which is more than you would have with other companies . Because of this you feel you have been scammed. It’s a serious situation when a customer feels this way and I don’t blame you for the frustration . A review of your account shows that you are on a fixed rate plan so your rates have not gone up since you enrolled. Our rates are in reality in the same range as all major competitors . Usage does go up and down with the weather so the next thing to do is to confirm that you are being billing for your correct usage. The best way to do this is register at www.smartmetertexas.com the meter information you will need is located in your Payless Power My Account Portal. Another way to reduce your charges is to avoid the $4.95 minimum payment fee. You can do this by making fewer/larger payments of $75or more or my enrolling in autopay. Call customer care at 888 963 9363 for assistance. Published on January 16, 2023
