Your customer service is very POOR. ITS UNPROFESSIONAL AND LOW BUDGET. #1 There is Never a MANAGER to help with your UNTRAINED REPRESENTATIVES, WHOM SEEM TO ONLY BE TRAINED ON HOW TO TAKE PAYMENTS. #2 EVERY QUESTION AND PROBLEM I HAVE IS SOLVED BY YOUR TEAM TURNING THE PROBLEM INTO MY FAULT. #3 PAYMENTS ARE ON A 3 DAY DELAY FOR SOME ODD REASON. #4 I HAVE MONEY sitting on a CLOSED OUT ACCOUNT AND IVE BEEN TRANSFERRED TO EVERY CUSTOMER REP IN THE OFFICE. IVE BEEN PLACED ON HOLD SEVERAL TIMRS STILL NO HELP. YOUR REPS GIVEN FALSE NAMES. #5 THEY ALSO DONT LEAD YOU TO A HEAD PERSON TO SOLVE YOUR PROBLEM. THIS IS OVERALL PISS POOR SERVICES AND I’VE BEEN WITH YOU GUYS WITH NO COMPLAINT FOR A WHILE, AND IT SEEMS ANY ISSUE I HAVE WILL NEVER BE SOLVED. SO AS OF NOW OM SWITCHING MY SERVICES.
Response: Melvin - thank you for sharing your feelings. The manager that you spoke to earlier today is preparing a written supervisory review. This review will provide the results of the investigation of each one of your issues. Please note that our representatives are in fact highly trained and there are always managers on staff. Also - our representatives do not give out false names. We will be happy to replay any call that you have made to us involving this issue to illustrate this point. Please note that we will also be happy to credit any fees you may have accrued should the investigation show that our personnel or system contributed to the problem you described today during your complaints.
I tried to close my account and pay off balance. I was told i had to over pay balance and contact later for refund. This process is a complete waste of time and money. Avoid this company at all cost!!!!
You will always over pay
Response: Chris - thank you for your inquiry. The amount you were asked to pay was the remaining balance of the deferred payment plan that you requested previously to assist with a prior unpaid balance. When a deferred payment plan is accepted a switch-hold is placed on the account which will prevent the meter from being serviced by another provider. If you will call customer care at 888-963-9363 and settle the remaining balance of the DPP a move-out order can be submit for as early as today. Please note that none of the transmission and distribution utilities will remove switch holds or complete move-out orders on the weekends so please act promptly.
I was really skeptical going into this prepaid stuff..
After problems with TXU and a ugly 10 year relationship with Direct Energy
I had enough of the big name guy’s. ..
Payless Power has simplified this for me and I’ve noticed I’ve been saving around 20 bucks month
Money back in my pocket and a easy text every morning with everything I need to know,
wrapped up in a short sweet text, ,,
That what I’m talking about (EASY)
I haven’t asked for any favors like
Please make me a sandwich,
But we will see how that works out in the near future
Thanks again Payless Power
Response: Craig - we have a sandwich for you... No deposit and great service with extra savings in the middle ;) Thanks for giving Payless Power a try!
We are extremely happy with the decision we made to go with Payless Power. We haven’t been with you for very long but we feel as if we are really saving and your messages keep us aware of our usage. We can tell what causes our usage to go up now and we can actually see why the billing makes sense. It’s much easier to pay a bill when it makes sense. Thank you!
Response: Thank you Cassandra! We are thrilled that you are able to use the service the way it is intended and are seeing the benefits :)
I love payless power. Great employees and they really do care!
Response: Thank you Karol :)
Great service easy activation no hassle no fees easy to add money to the account with just a click away great service 1yr going strong …keep up the great service
Response: Thank you Mr. Cruz. We look for to serving you for years to come.
If i could i would give negative stars. First of all i haven’t had these guys long this is my FIRST MONTH. I get my balance and the amount of kwh used sent to my phone by text. Today i get a text saying my balance is negative 92 bucks i call and they say its because they have been getting an estimate reading and that the aep did a master reading and that i was under billed mind you we have digital meters for this very reason. Also this is a PREPAID light company meaning pay as you go or so i thought now I’m forced to pull 100 bucks out my but or I’ll be in the dark thanks payless power
Response: Jessica - thank you for your comments. Your description of the issue is accurate. As a pre-paid service we have to bill our customers daily. If there is a technical issue with the meter or if the transmission and distribution utility (TDU) is tardy in providing the daily meter data to us in time to prepare a daily bill our system will generate an estimate. This occurred with your meter. Every electric customer is Texas receives a monthly meter read at the end of their 30 day billing cycle and with prepaid companies this is reconciled against the daily meter reads. If there is a variance a "true up" will be formed that could result in either a credit if the account had been over billed or additional charges if it had been under billed. This can happen occasionally for a day or so and but in rare cases this can go on greater lengths. In your case the time span was lengthy and the true up sizable but we do offer options to assist customers in these situations such as deferred payment plans, informal payment arrangements or automatic account protections. If there is additional billed usage you would be responsible for paying it but we do not leave customers without any assistance options. If you don't feel that any such options were explained to you please call us at 888-963-9363 and as to speak to a manager. We will be happy to review the situation for you.
I just love this service….I get a text every morning thanks for an awesome job.
Response: Thank you for the kind words Ashonda :)
I don’t understand why I use so much money on a daily basis
Response: Hello - if you contact us at 888-963-9363 we can give an analysis based on weather and usage trends. The best way to determine the cause if your usage is to register your meter free of charge at www.smartmetertexas.com. This is a free site operated by the State 2which allows you to see your meter usage in increments as small as 15 minutes. This will allow you to use the process of elimination to pinpoint what is using power in your house.
Awesome low rates on Electricity…Great Customer Service, And questions or concerns are always answered and addressed through your web page or calling customer service…Thank you
Response: Thank you Eduardo :)