Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
I’ve used these company for years..recently the prices have more than trippled..I will be looking for another company
Response: Cheryl, We hope that you will continue to give us a chance to keep you as a customer. Due to the harsh winter we have had to endure, many peoples' usage has increased, even when using the heater sporadically as it is increasingly difficult for the heater to work efficiently. Payless Power is only able to bill for what the meter reads. If you would like more detail about your meter, you can register it at www.smartmetertexas.com. Again, we hope this helps!
I have already submitted 1 review and never heard anything back NOR do I see it on here. I put 50 dollars this morning and was charged about 20 dollars for my usage yesterday. This has been going on for the past several weeks. I understand it’s been cold but I have kept my heater at 72 and I live in a small trailer. There is no way we are using 100-144 kw per day. You can save the excuse of oh well most people aren’t use to the colder temps. I would understand it going up a little but I ran my a.c. constantly in the summer and was around $7 per day. Again I live in a small trailer. $20 per day is close to $600 per month. That’s insane and I will be switching companies immediately. I would absolutely not recommend this company to anyone.
Response: I'm sorry for the inconvenience. A supervisor will be in contact with you to discuss your issue. You may also call us at 888-963-9363 if you need any further assistance.
This is the worst company I havr dealt with. You csn never get thru the lune unless its the sales side and they dont respond to emails. My kilowatt usage was higher when ni ine was home than when we were home all day. How is that possible. No one ever called to discuss my concerns so I am leaving this company and will spread the word to everyone I know to not do business with your company.
Response: Patrice, We apologize for the long wait time you experienced when calling in to speak with customer service. Due to the unusually cold temperatures as well as the True Up period, our call volume was very high. Your kwh usage was likely higher than normal due to the very cold temperatures...even if you keep your heater running sporadically, it is more difficult for it to heat your home the colder it gets. We hope you will give us another chance, and if you would like to discuss your account in more detail, please call us at 888-963-9363.
At first i really liked this company,but now it seems like they are over charging me i live in a small 2 bedroom duplex and im hardly ever there so there is no way in hell im using that much in a day. $10 a day is ridiculous! I can never get someone on the phone. Ever thinking about switching soon!!
Response: Hi Hailey, We apologize about the long wait time you experienced on the phone. Due to the extreme temperatures, other people have also been concerned about their daily usage. With the temperatures getting back to normal, we hope you see a difference in your usage. Remember, Payless Power can only bill based on meter reads, just like other electric companies. If you would like more details about your meter, you can register it at www.smartmetertexas.com!
I’ve been with y’all awhile now and my usage has never been over $3.00. I haven’t even been staying at home and it’s using $6.00. I’m about to switch electric company’s it’s ridiculous
Response: Sarah, The extreme temperature swings we have been experiencing have caused many peoples' usage to increase, as it requires more work for the heater to keep your home warm, as well as the other items you may have plugged in to outlets, even if they aren't powered on. We hope that once the normal temperatures return, you will see a difference!
Don’t do it RUN!!!!!…… Before you get stuck with this company, over pricing, charging people an arm and a leg. Im almost paying $20 a day ITS A SCAM DONT DO IT!!!!!!
Response: Roberta, Payless Power is only allowed to bill what your meter reads, just like every other electric company. If you would like, you can call us at 888-963-9363 to review your past usage, or you can also register your meter at www.smartmetertexas.com and see more in depth information about your meter reads. We hope this helps!
The new changes that were brought are increasing the prices at an extreme rate, i am paying $10/day right now and i feel like i am being robbed. I have paid in excess of $150 for the last month. Worst Electric Service ever.
Response: Edis, We are sorry that you think our new changes are increasing the rates on our plans. Our new customer portal, messages, emails and plans are designed to actually be better than ever before! The substantially colder temperatures than normal are causing many people to have higher daily charges as it's becoming more difficult for the heater to keep your home warm. Once temperatures get back to normal, you should see a big difference in your savings, especially if you keep your account balance at $35...because when you do, you automatically get a 20% savings!
I live in a small trailer and I’ve recently started being charger 16-20 dollars per day for electricity. I turned the heat down to 72, lights stay off all day. It used to be about 5-8 dollars a day. I had to get a deferred payment plan and I plan on switching companies asap.
Response: Cheyenne, This winter weather we have been experiencing has been unusually cold and because of that, even if you keep your house at 72, your heater is having to work harder than normal to keep it at that temperature because of the extreme temperatures outside. Once the weather gets back to normal, you should see your normal usage come back. We hope you will consider staying with us!
ive always loved using payless power. now yall are starting to charge me so much.
Response: Hi Misty, Though your charges may have gone up, we want you to know that Payless Power can only bill for what the meter reads, just like other electric companies. If you would like to discuss your recent billing charges, you can call us at 888-963-9363. You also can register your meter at www.smartmetertexas.com and it will help give you more detail as to your meter's history! We hope this helps.
I am Not sure what the scale of Kilowatts ready is used with this company or should I say what the per kilowatt rates is billed at.
Lately my usage cost has been all over the place. Can’t get a straight forward answer from this so Called customer friendly App Nor the life telephone customer reps either… I have used Payless for more thank 15- months and have now started having issues with the rates since they supposedly updated their billing system… I give them One Star for past usages but a Zero Star for current performance…
Response: Edith, We apologize for the lengthy call wait times you experienced. During the middle of December, not only did we have a new customer system put in place, but we had True Ups coming through as well, which made the customer traffic very heavy. If you would like us to take a look at your account still, give us a call at 888-963-9363. The wait time will be much shorter now!
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
