Updated site looks great. User friendly site plus a nice paint job to a great service.
Response: Odvin - thank you for the kind words! A lot of folks have worked hard on rolling out the new portal. Keep checking because more and more new features will become available over the coming weeks!
Payless has the best service ever, quick to set up, easy payments, and no problems whatsoever! I wish it would’ve been my first choice!
Response: Caitlin - great things come to those who wait ;) We may not have been your first choice but hopefully, we will be the last for a while!
Smooth since enrollment with user friendly billing. Never a glitch. Thank you!
Response: John - thank you so much! It is our pleasure to serve as your electric provider!
Love this service!
Response: Thank you, Annabelle! We love having you as our customer!
Great company and I’m very happy with this company and I like how they work with you.
Response: Manuel - we take the responsibility of serving as your electric provider very seriously and appreciate your business!
Love it, pay as you go……..I think everyone should go with Payless!!!!!??
Response: Becky - thank you so much! We think so too and we are thrilled that you feel this way!
I was skeptical on deal with a prepaid company but i’m not now. Other companies wanted a large deposit that i was not able to afford upfront. Thank god for payless power!!! I would recommend this company to anyone
Response: Briana - sometimes leaps of faith can pay great dividends! Thank you for the wonderful compliment and for trusting us with your service!
Payless Power is affordable and keeps you updated everyday on your usage and balance. I would highly recommend!
Response: Thank you, Margaret! We are honored to provide service to your home!
I was with this company from July this year to 2 days ago. This company is the most expensive companies I have ever been with. I know you say “keep your balance about 35$ for a 20% discount” and I have had over 35$ a few times but, that 20% isn’t really different than regular price. During the heat, my electric bill was around 10-12$ everyday! When I had over 35$ in my account (trying to get a lower daily price), my bill would only go down to 9.50$ to 10.50$. When it started getting cold, we have kept our thermostat at 70• at all times because temperature outside was always around the same everyday. So I started getting billed around 5$ for a few days and then all of the sudden it would jump to 8-9$, even though I was not using more electrictricty and the outside temperature was stil low. Then about 1-2 weeks ago I started being charged around 10$ again!! Using the same amount of electricity and outside was around the same cold temperature. It got to where I was going broke from just the electric alone and I would have to scrape up around 20$ to put into my account and it would only last 2 days max and most times it would only last even 1 day! So I was constantly having to put in more money. Then about a week ago just when I think my electric is going back down to normal, I get up to see a text from customer service telling me that I was freaking “under billed” the last week so even more money (around 5$) , had been taken out of my account so then my account was negative. I called them to ask about being “underbilled” and was telling them how wrong it is to do that and the representative stuttered around telling me that sometimes this happens because the meter was read wrong or it hadn’t been read yet so they guessed how much I would be charged… wtf?! I ask him if this happens a lot and he said no it rarely ever happens and he is sure it won’t happen again. Then 4 days ago I was charged my daily fee and I had around 5$ left in my account so I thought I could wait til the next day to put money in and then I ofcourse got another message telling me I was underbilledn yet again and now my account was around 2$ negative again and would be disconnected if I didn’t make a payment. It is billcrap that y’all do this! This company has caused us so much stress and misery and caused us to go broke. They have made so much money off of me and the other day I was literally like 75 CENTS negative and I called to see if I could put 1$ into my account to buy time since my husband wasn’t gonna be back til later. He told me “no we don’t accept anything like that.” So my electricity was disconnected because I was negative 75 CENTS!
Response: Hello - we regret to hear that you feel you were being billed incorrectly. If you would like to contact us at https://paylesspower.com/contact-us/ we can provide a full supervisory review of your charges. A quick analysis of your account shows that you were our customer from August through November 1 and that your average daily invoice price was about $7.00 including all taxes and fees.. I’m not sure where the confusion was about $10 daily invoices but we would be happy to send you a statement of usage and payments so you can review all of your daily charges etc in writing. Please note that your usage comes from meter reads as provided by AEP. We do not read your meter and any provider you use would utilize the same meter reads for your billing. There are instances when billing adjustments have to be made for customers. Sometimes these result in a credit or additional charges. These adjustments are called true-ups. True-ups occur in 2 circumstances. The most common occurrence happens when we do not receive AEP’s meter read in time to run your billing on time. When this happens an estimate is generated until the meter read arrives which is usually the next day. The other type of true up occurs when AEP performs their meter read for the entire 30-day billing cycle. If discrepancies are found there will be a true up. I understand that this can be frustrating but there are strict state regulations to measure your electricity consumption. We use the verified data as provided by AEP. All of these measurements can be verified through www.smartmetertexas.com. This is a free site operated by the State which shows your consumption. You never have to take any electric provider at their word when it comes to the amount of power they are billing you for. You can audit it daily. Your new provider can assist with your registration. I hope this helps.
As the pastor of the church, we can honestly say this is the best energy program we have ever had. I absolutely enjoy the pre-pay program. Every church or business ought to hook up. Keep up the great service. Thanks. Bro. Gaston
Response: Thank you, Brother Gaston. We are honored to provide service for your Church!