Response: Thank you Tiffany for the awesome review!(: Published on April 03, 2018
Response: Thank you Eshiozene for your feedback glad we can make your payment method much easier(: Published on April 03, 2018
Response: Thank you Brady for being a great customer(: Published on April 03, 2018
Daily updated bills are great, the online payment option is even better!
Response: Thank you so much Kimberly, for your feedback. Happy to know you are happy with our service & our new online portal.(: Published on April 03, 2018
Someone gave their company the wrong address and my lights were taken from payless. I contacted payless to advice i never switched and to get my account back. Once my account was regained all of a sudden i was threatened with a disconnection bc they claim oncor had advised them that i used $46 and I’m like how when i haven’t moved in and nothing is plugged up. When they reviewed my account it showed that i only use 2.5 kwh a day. Here it is 2 weeks later and they still haven’t fixed my account. They offered a credit until process supposedly complete while waiting for real usage from Oncor. Sad part about the credit is they added a switch hold to my account and told me I can’t switch companies which is sad when I’m not even the cause of this situation. I am being punished for someone else’s mistakes and continue to be penalized. I have funds that are unaccounted for. No one is doing what they say they are doing as far as the customer service reps. I am highly disappointed.
Response: Ke'aundra- Thank you for taking the time to respond. I apologize for the stress this issue has caused. A supervisor would be happy to discuss the situation with you. When a customer is switched by mistake it can a frustrating process but rest assured that we take all necessary steps to correct the issue as quickly as possible and only charge you for what you are responsible for. Feel free to contact us at 888 963 9363 and request a written supervisory review. Published on April 03, 2018
Best prepaid energy service provider and I work for nrg/reliant.
Response: Thank you Francisco for your feedback it's greatly appreciated (: Published on April 03, 2018
Best way to purchase electricity!!
Response: Thank you Karen for your feedback it's greatly appreciated (: Published on April 03, 2018
Response: Gracias por su comentario Gabriel! Published on April 03, 2018
Quick and easy
Response: Thank you Patricia for your feedback it's greatly appreciated (: Published on April 03, 2018
The Best electric provider for me. No contract and Great rates. I have been a customer with Payless Power for 3 years and I have never had any issues. Thank you Pay Less Power.
Response: Thanks for the awesome review, Olivia! We work hard to meet our customers expectations, happy to know you're a happy customer (: Published on April 03, 2018