I’ve had Payless Power for 2 years now. When I first enrolled, I love it. I liked that they sent me a daily balance, the rates were good and I knew what to expect now, I don’t know what has happened. They charge me whatever they feel like charging! I can not be home for days and get charged more kilowatts than I do when I’m actually home! They steal my money and charge whatever they want! Can’t wait to switch!
Response: Alexandra, Thank you for voicing your concern. Payless Power only bills for what the meter reads, just like other electric companies. If you want more detail on your meter and its history, you can register it at www.smartmetertexas.com. The very frigid temperatures we have been experiencing in January has caused many peoples' energy usage to go up. Even if you sparingly use your heater, because of how cold it is, it makes the heater work harder. Also, if you have appliances and other items plugged in to outlets, they are still using energy even if they are powered off! We hope this information is helpful!
At first I liked this, but now you guys are trying to rip people off !!! You guys increased the amount for cost per day which is bogus !!!!
Response: Malik, At Payless Power, we only bill based on meter reads, just like other electric companies. If you are worried about your meter, you can register it at www.smartmetertexas.com to receive more details about its history. Our rates have not changed, but you can receive a 20% discount if you keep your account balance at $35. We hope this extra information helps!
Horrible service, overcharged , there not willing to work with u at all, disconnects same day balance hits 0
Response: Lyanna, We are sorry for any confusion and the stress this has caused. Payless Power only bills for what the meter reads, so if you are worried about your meter, you can get more details about its history by registering it at www.smartmetertexas.com. Our Customer Service team is always willing to work with people when it comes to disconnects, and our new system gives customers extra time when they are in danger of disconnect due to low balance. We hope you will give us another chance. If you do, will you please call 888-963-9363 and ask for more details around extensions for disconnects?
We are very dissatisfied with the service with Payless Power. The daily rates are outrageous. We are using this service for a 1,000 sqft home that is vacant with NOTHING turned on. Not AC, heater, lights, NOTHING. and we spent $100 in one month.
Response: Kayla, We appreciate the insight in to your home and how you have been using energy. Though it may not result in the total, if you have appliances and other items plugged in to outlets, they still require energy, even if they are powered off. Payless Power only bills for what the meter reads, just like other electric companies. If you think you may have a problem with your meter, you can register it at www.smartmetertexas.com to get more details. We hope this extra information helps!
I used to like your services but with this new system you’ve created is really hard to keep up with the usage. It’s very confusing and frustrating. I’m getting a notice when I make a payment that my daily usage has gone up from 3 or 4 dollars that it used to be now has jumped to 10+ dollars. Very disappointed in your service. You give an option to make a payment extension over the phone but it doesn’t give you that option. Looking into other services. I’ve been waiting for a call that I asked to be put in line and I’ve yet to get that call.
Response: Hi Corina, Thank you for making us aware of your situation. We have been going through new changes with our customer system as well as our alerts in an effort to give our customers more flexibility and transparency. Because of this, our customer service team received a tremendous amount of calls at the same time, which resulted in long call wait times. Not only have we got our new system up and running, we have added more customer service members in an effort to reduce the amount of time you have to wait when you call in. Were you ever able to speak with someone? If not, would you please call us at 888-963-9363?
My daily bill has been ridiculous its no way it went from one or two dollars to taking ten dollars off a day
Response: Jillian, There are a few reasons this could have happened. First, the unusually harsh weather has caused many peoples' energy consumption to go up because it is more difficult for the heater to work effectively. Secondly, it's important to keep an account balance of $35 because when you do, you receive a 20% discount, which helps you save money but also helps your balance last longer for more energy consumption. We hope this helps!
I haven’t been home in three days. My hot water pump was turned off, obviously no heat, lights . How did I use almost 7 dollars a day for past 3 days? I will be contacting the better business bureau tomorrow.
Response: Jayne, At Payless Power, we only bill for what the meter reads. If you are worried that your meter may be faulty, you can register it at www.smartmetertexas.com to get more details. Even if you aren't using heat, if you have any type of appliances or items plugged in to the outlets, they use energy regardless of if they are powered on or off. We hope this helps!
Rates have continued to go up, $12.00 a day is excessive; that is with “20% discount.”
Powertochoose.org. Looking at new companies.
Response: MaryAnn, We are sorry that you feel our rates keep going up. Our rates have not changed, but the weather certainly has. Because of the unusually cold winter we are having in the area, it causes your home's heater to work even harder, regardless of how little you use it. At Payless Power, we only bill for what the meter reads, just like other electric companies.
I would like to receive a text everyday like I use to. This was beneficial to me because it would tell me daily usage and kw I was using. How can I start receiving these text again?
Response: Mindy, No problem! Call our Customer Service team at 888-963-9363 and they can help get your daily balance alerts back via text message. Receiving the daily alerts via text or email is definitely beneficial in monitoring your account!
I’m unable to view how much I’Am being charged for usage, perversely I was able to view how much I used and the fee changed for that day, now I only get notifications for usage and current balance. Example yesterday 1/3/2018 ended with $12. Balance to day 1/4/2018 it says $ -0.30 and daily use of $8.68. Why I’m I in the negative when there should be at lease a $2.00 balance. I’ve called several times to find out how I go from having 16kwt to 80kwt due to a site change? Needing answers
Response: Hi James, Thank you for bringing this to our attention. Have you been able to get in touch with our customer service team yet to address questions our your account? If not, please call 888-963-9363.