I called to set up new service. I had to pay 75.00 and my account so good to go. I had to call back because the apartment people gave me the wrong apartment number. Payless Power said I had to pay another 75.00 for the new apartment. I asked what about the 75.00 that I had already paid for the other apartment. They said they didn’t know but they think it will go toward my new account or refund it back. It is a month later and I still do not have my 75.00 credit on my account or gotten a refund. I called customer service and they said they would send my message to operations and they would call me when they got a response and that was 3 days ago. Can someone please give me my money back.!!????>>
Response: Cherrie, Thank you for the feedback. We do apologize you're experiencing this inconvenience we are currently working on your account to get this issue straighten out. A Supervisor will be contacting you shortly to discuss your account & more information. Published on June 28, 2018
Love the easy payment online
Response: Thank you so much!...We are so happy you find the new updates simple and easy to navigate!! We are so thankful to have you as our customer. Published on June 27, 2018
The daily emails help me stay aware of my kw usage and it’s super easy to make payments to my account. Enrolled in AutoPay for the discount and to take any worry about forgetting out of the equation. So far, so good!!
Response: Thank you so much for your review! We are glad you are a satisfied customer and happy we can provide you with the best tools to keep up with your account, we appreciate having you with Payless Power Thank you for being a loyal customer! Published on June 27, 2018
Great service low rates
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on June 27, 2018
Easy payments and low cost.
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on June 27, 2018
Great services easy and conveient
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on June 27, 2018
easy and great.
Response: Thank you so much for your great review! Published on June 27, 2018
Quick and easy. Highly recommended
Response: Thank you so much for your great review! Published on June 27, 2018
Very fast and easy process
Response: Thank you so much for your great review! Published on June 27, 2018
The service is good
Response: Thank you so much for your review! We are glad you are a satisfied customer. Published on June 26, 2018