Payment was very easy to do. Very self explanatory
Response: Glad we can make your payment experience easy as possible Published on June 15, 2023
This company is trash!! Terrible customer service. The signed me up and didn’t even have my information correct in the system so they never sent me any notification about my service. I come home from work lights off tried to call they are closed after 530 so don’t expect to get the lights back on then I went to try and make a payment it wouldn’t even allow that. Now I had to go to planet fitness with my son to shower and sleep in my car just to have A/C and have my phone charged for work in the morning. I advise you don’t do it I hope you guys makes it to the reviews this is the true example of a company that’s fishing for money while doing the bare minimum for the customer they charge you $5 if you put less than 75 on the lights and want you to sign up for automatic payment but I bet if I did that all my card would’ve had no problem being charged
Response: Mr Ennis- You comments state that you signed up for service and your information was entered incorrectly by the representative, so you never received any notifications . This resulted in you getting disconnected and you did not realize this until after hours causing you to have to take your son to Planet Fitness to shower. This is a serious situation, and we apologize for the inconvenience. I do see that your notifications are set for email only and text notifications were not enabled. I also see that an email was set up for you that’s appears to have a different spelling of your name . We will review your enrollment recording and if this confirms that the representative incorrectly entered your email address, we will waive the early termination fee. And also credit back your final balance owed . 888 963 9363 Published on June 14, 2023
it was easy to use
Response: Thank you for the feedback it's greatly appreciated! Published on June 13, 2023
Muy buena calidad
Response: Muchas Gracias por su commentario! Published on June 13, 2023
Great
Response: Thank you for being a great customer! Published on June 13, 2023
Quick and easy for ppl on the go like me
Response: Glad we can make your service experience easy & convenient! Published on June 13, 2023
great service and very friendly!
Response: Thank you for being a great customer! Published on June 13, 2023
For connecting for the first time was really fast and easy in les than 2 hours i had my power and the payment method is easy fast and secure
Response: Thank you so much for sharing your service experience! It's greatly appreciated! Published on June 13, 2023
Fast and easy great rates and service!!!
Response: Thank you so much for being a great customer! Published on June 13, 2023
It”s Different from what i”m used to ,, But I like it so far.. Thanks..
Response: We like Different! Thank you so much for the feedback it's greatly appreciated! Published on June 13, 2023
