Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
This company has been gouging me every since December 9th. I keep getting transaction fees early termination fees and my electricity is constantly flickering on and off. I wouldn’t recommend this company to anyone. I paid over $160 since December 9th and today is only the 26th of December.
Response: Mr Goosby- Your review states that you feel you are being gouged, are being charged transaction and early termination fees and your lights are continuously flickering on and off . These are all major concerns and if you do not have a good understand of what is going on or what you need to do it easy to se why you would direct your frustration at your electric company. The first thing I would address is the flickering of your lights. This is clearly an electrical issue at the home. Whether it is due to a problem with the meter outward, or due to an issue inside the home would have to be determined. If you are renting I suggest that you contact your landlord immediately to report the issue. You may also contact your local utility, Centerpoint Energy to report the issue (800 332 7143). We also do see unusually high electric usage between 12/14 and 12/18. If this correlates with your flickering lights then these problem may be related. It is important to understand that retail electric providers bill you on what is reported by the meter and all provider use your meter data as provided by Centerpoint. In short, you would have received the same usage for those days regardless of the electric provider you used at the time since Centerpoint provides the usage data. You do have options to have the meter tested and this could result in a usage adjustment if you experience these problems with your new provider. We did receive a small credit adjustment when we received your final meter read that is available for refund. In regards to the fees you have mentioned, the terms of your plan include a daily customer fee of $2.67 that includes your first 17 KWH of usage included. If you exceed 17 KWH in a day (which you did each day that you were with us) then you would be charges the low per KWH for the additional usage . You were also charged a one time early termination fee which was outlined in the terms of the 12 month contact plan. We would be happy to go over this or any other questions you may have regarding your usage or your account. Just call us at 888 963 9363. Published on December 29, 2020
This is over priced paying double than I did when I had an electric bill monthly! Ridiculous
Response: Ms Ervin- Your compliant states that you feel Payless Power is over-priced and that you are paying double what you paid on a monthly post paid service. It is not good to feel that you are being gouged or overcharged by your electric provider. It can definitely feel that way if your usage is increasing during to colder weather. The good news is that we can go over this with you . One thing is for certain… Our rates are not twice as much as any other company. We are actually competitive with any other reputable provider in the Texas retail electricity market and we also do not have reconnection fees , disconnection fees, customer assistance fees , payment fees or late fees that many other providers add in their fine print. Mostly likely, if you have experienced and increase in your charges it is a result of high usage . We would be happy to go over this with and also show you how to confirm your usage with the State of Texas so that you know you are actually getting charged for what you’re using. A supervisor will contact you or you can also reach us at 888 963 9363. Published on January 04, 2021
Didn’t realize it was a prepaid acct. I do not like this..
Response: Ms Matthews, Your comments state that you did not realize the service was a prepaid service and you do not like it. It is never a good thing if the customer does not realize what they have agreed to. To ensure that everything was correctly disclosed, we are reviewing your enrollment call to see if there are training opportunities. Your plan was a month to month product with no early termination penalty. Your account is closed with a small final balance due. Please contact us at 888 963 9363 to take care of these final details. Also, please note that while pre-paid service may be something that you are not used to , it can help customers save money by managing their usage in a ways that post -paid service cannot. We send daily invoices and account access that shows your daily usage and charges. This is designed to work in a similar way to a gas gage on a car. It allows you to monitor your usage and account balance and make changes to your usage habits if it appears that you are in danger of exceeding your budget. With post-paid service this is really not an option and when you open your monthly bill you can either afford it or you can’t. With Prepaid you actually have a fighting chance to make adjustments to stay within your budget and studies show that pre-paid customers on average use 27% less energy that post-paid customers living in similar sized homes. Payless Power has many features and options that will also benefit customer’s financially. Payless Power does not charge reconnection fees, disconnection fees, late fees, payment fees when using our automated systems or with an associate, or customer assistance fees. We also offer payment extensions and deferred payment plans. When you add all of this up , Payless Power offers as many assistance options as any electric provider in Texas… all with the flexibility of no deposit and easy payment terms. Please call us at 888 963 9363 if we can answer any questions for you. Published on January 04, 2021
Good service and reasonable prices.
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on December 29, 2020
Excellent service
Response: Thank you Cedric for the feedback it's greatly appreciated! Published on December 29, 2020
super easy to add money to my account
Response: Glad we can make the online portal simple and convenient to use! Published on December 29, 2020
The service is user friendly, fast , and easy to manage. I would recommend this to everyone.
Response: Thank you so much for the awesome feedback, glad we can make your service experience easy to use and manage! Published on December 29, 2020
Best pre payed elect.
Response: Thank you so much Alisa for the feedback it's greatly appreciated! Published on December 29, 2020
It cost a lot for prepaid kw.
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on December 29, 2020
Great service. I would recommend to a friend and family member
Response: Thank you so much for being a great customer! Published on December 29, 2020
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
