Great company easy & super affordable
Response: Thank you for the 5 star review Robert! Published on September 05, 2018
very simple to use
Response: Thank you for the feedback it's greatly appreciated. Published on September 05, 2018
I was pretty excited to come back to PaylessPower because I still had a credit that allowed me to resume services. I have now been back with PaylessPower for 3 month and have been totally struggling to keep monies on my account. I just now became very unhappy because my electric was turned off and I restored like within the hour and was charged 25.00 reconnect fee because I was at work at the time and couldn’t make it in time to add money. Okay. I called and asked for a one time courtesy credit since this had never happened to me. Representatives told me no credit! I was already on deferred payment plan. I felt bad, but I accepted the decision. Then the next day I felt that I put enough on the account, but did not realize I was in the negative when I added money. So any money I added was deducted from previous negative balance and my account was then disconnected again. I was hit with another 25.00 after restoring service within the next couple of hours. First off I feel you guys should have something for customers that pay 15 dollars a day for service and service is disconnected then reconnected on the same day then we should be able to get that reconnect fee waived. Man this is just good quality service isn’t it. Secondly, I was on a deferred payment plan at one point where I pay back 5.16 every week until 25.00 is paid off. Now why in the hell whenever Im ready to pay this 25.00 off I can do so instead of having to wait from August 1st to September 2nd to payoff 25.00 . I really intended on leaving at the beginning of August after I paid the 25.00 for the deferred program, but tell me why there was a hold on the meter. If you take the 25.00 credit for a deferred payment plan then your not able to pay it off early so that you can leave if you want, you have to wait till PaylessPower electronically take the 5.16 every week addition to service for a damn month. Then I noticed that I end up paying double during the time Im on this deferred payment plan stuff. Man I will never in life come back Im going to close this account for good because y’all playing for real with peoples lives. If you make mistakes in life with finances and you loose your job there is no hope for companies like PaylessPower just another company all about themselves and about money which is cool just don’t murder me and Im already dead!!!! The more I add on my account the more you guys take Im done. Good luck on life cause blessings only come to those that help. All the good surveys you guys have y’all must have something rigged. Cause I know all your customers are not happy with paying 400.00 a month for a 1 bedroom apartment unit with no microwave and 1 tv thats about 50 inches. Everything is cool until they start hitting you with them 25.00 reconnect fees and taxed electricity rates!!! Good luck folks hell you better off with high ass reliant energy then theses scammers!! Im off to add another 20 dollars on my account for the day. Just added 30.00 yesterday. Seriously. Now you do the math. Laquita Hill
Response: Thank you, your feedback is very important to us. We do apologize for the experience you had with our service. The Deferred Payment Plan we do give the option to our customers on paying it off earlier if they would like or can let the weekly installments be deducted as scheduled, It is always recommended to pay it off when you make your next payment that way it is available in to the future. We strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on September 05, 2018
No complaints after 1 month of service. Lowest cost for energy I’ve ever paid. Paying attention to my energy usage really pays off.
Response: Thank you Lashunda for the awesome review. Published on September 04, 2018
It’s awesome and easy
Response: Thank you Lynda for the awesome review. Published on September 04, 2018
Very friendly service and hassle free, quick service.
Response: Thank you for the awesome feedback. (: Published on September 04, 2018
Easier than calling in
Response: Thank you for the great review. Published on September 04, 2018
Easy to get the lights on I hope that everything works out with the pricing.
Response: Thank you Mackenzie for the great review. Published on September 04, 2018
Doing good appreciate the customers service
Response: Thank you Lynda for the review! Published on September 04, 2018
So far going good! #Lit
Response: Thank you for the great feedback! Published on September 04, 2018